Title: Exclude browser log in e-mails
Last modified: June 2, 2017

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# Exclude browser log in e-mails

 *  Resolved [azaris3333](https://wordpress.org/support/users/azaris3333/)
 * (@azaris3333)
 * [9 years ago](https://wordpress.org/support/topic/exclude-browser-log-in-e-mails/)
 * Hi. Is there a way to avoid / take away the brower logs in the transcripts from
   being e-mailed to the customer through the WP Live Chat Support – Email Transcripts?
 * As you see from the below, this is what is received:
 * Saturday, June 03 2017 Crome test 1: Hei
    Saturday, June 03 2017 Admin: ja? Saturday,
   June 03 2017 User is browsing [https://www.senterforbevissthe[…%5Dach-utdannelse/Saturday](https://www.senterforbevissthe[…%5Dach-utdannelse/Saturday),
   June 03 2017 User is browsing [https://www.senterforbevissthe[…%5D-mysterieskole/Saturday](https://www.senterforbevissthe[…%5D-mysterieskole/Saturday),
   June 03 2017 User is browsing [https://www.senterforbevissthe[…%5D/index/kontakt/Saturday](https://www.senterforbevissthe[…%5D/index/kontakt/Saturday),
   June 03 2017 Crome test 1: Skrev Saturday, June 03 2017 Crome test 1: Her er 
   det bare bra ting 🙂
 * I want the following to be excluded from the e-mails being sent:
 * Saturday, June 03 2017 User is browsing [https://www.senterforbevissthe[…%5Dach-utdannelse/Saturday](https://www.senterforbevissthe[…%5Dach-utdannelse/Saturday),
   June 03 2017 User is browsing [https://www.senterforbevissthe[…%5D-mysterieskole/Saturday](https://www.senterforbevissthe[…%5D-mysterieskole/Saturday),
   June 03 2017 User is browsing [https://www.senterforbevissthe[…%5D/index/kontakt/Saturday](https://www.senterforbevissthe[…%5D/index/kontakt/Saturday),
   June 03 2017
 * Any way?

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Jarryd Long](https://wordpress.org/support/users/jarryd-long/)
 * (@jarryd-long)
 * [9 years ago](https://wordpress.org/support/topic/exclude-browser-log-in-e-mails/#post-9199556)
 * Hi there
 * Thank you for getting in touch with us.
 * Unfortunately the plugin doesn’t support this straight off the bat, at the moment,
   however, if you’re comfortable in editing some code, you can navigate to wp-live-
   chat-support-email-transcripts/wp-live-chat-support-email-transcripts.php and
   scroll down to line 198.
 * You can replace the current query with the following, which will only send the
   chat messages through:
 * > $results = $wpdb->get_results(
   >  ” SELECT * FROM $wplc_tblname_chats WHERE `
   > id` = ‘$cid’ AND ( `originates` = ‘1’ OR `originates` = ‘2’ ) LIMIT 1 ” );
 * I hope this helps?
    -  This reply was modified 9 years ago by [Jarryd Long](https://wordpress.org/support/users/jarryd-long/).
      Reason: Formatting

Viewing 1 replies (of 1 total)

The topic ‘Exclude browser log in e-mails’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-live-chat-support-email-transcripts_333333.
   svg)
 * [WP Live Chat Support - Email Transcripts](https://wordpress.org/plugins/wp-live-chat-support-email-transcripts/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support-email-transcripts/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support-email-transcripts/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support-email-transcripts/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support-email-transcripts/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support-email-transcripts/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Jarryd Long](https://wordpress.org/support/users/jarryd-long/)
 * Last activity: [9 years ago](https://wordpress.org/support/topic/exclude-browser-log-in-e-mails/#post-9199556)
 * Status: resolved