Title: Exclusions and errors
Last modified: November 1, 2020

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# Exclusions and errors

 *  Resolved [fiberlyone](https://wordpress.org/support/users/fiberlyone/)
 * (@fiberlyone)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/exclusions-and-errors/)
 * I am experiencing errors with another plugin. I contacted the developer and he
   found this:
 * > {“apbct”:{“blocked”:true,”comment”:”*** Forbidden. You sent forms too often.
   > Please wait a few minutes. ***”,”stop_script”:0}}
 * Which I found in this forums to be a Cleantalk error.
 * When I deactivated Cleantalk, I was able to use the form/upload without error.
   Activated again, I cannot upload files using the form.
 * Looking at advanced settings, logically it seems like “User’s groups exclusions”
   would address the issue. However, when I selected the role I was using for the
   test, I still got the error.
 * Additionally, the role for the majority of my users is not included in the exclusion
   list. The plugin I use for roles is User Role Editor.
 * Logically, the “URL exclusions” would not cause the error. I added the URL to
   the exclusions list, but still got the error.

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/exclusions-and-errors/#post-13607050)
 * Hello,
 * Could you tell us the plugin’s name and all steps to reproduce the issue? We 
   will test it in our environment.
 *  Thread Starter [fiberlyone](https://wordpress.org/support/users/fiberlyone/)
 * (@fiberlyone)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/exclusions-and-errors/#post-13607802)
 * Plugin: WordPress File Upload
 * Thanks.
 *  Plugin Author [alexandergull](https://wordpress.org/support/users/alexandergull/)
 * (@alexandergull)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/exclusions-and-errors/#post-13607847)
 * Hello [@fiberlyone](https://wordpress.org/support/users/fiberlyone/)
 * What do we need to do to reproduce the issue?
 *  Thread Starter [fiberlyone](https://wordpress.org/support/users/fiberlyone/)
 * (@fiberlyone)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/exclusions-and-errors/#post-13611076)
 * Here is a [PDF](https://www.columbiariversewing.org/wp-content/uploads/2020/11/Upload-failed_Unknown-error.pdf)
   of my emails with WordPress File Upload developer. It works backward from his
   response to my initial steps (and repeated steps) to create the error.
 * The URLs to test are:
    [Instance 1](https://www.columbiariversewing.org/test-upload-annual-meeting/)
   [Instance 2](https://www.columbiariversewing.org/test-upload/)
 * CleanTalk is active.
 *  Plugin Author [alexandergull](https://wordpress.org/support/users/alexandergull/)
 * (@alexandergull)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/exclusions-and-errors/#post-13611290)
 * I confirm the issue.
 * Please, remove all records from the exclusion fields.
 * You need to add the **page name** only. Without a path or a protocol. For example,
   add _upload-annual-meeting-files_ or _test-upload_.
 * Do this and tell me if it is done.
 *  Thread Starter [fiberlyone](https://wordpress.org/support/users/fiberlyone/)
 * (@fiberlyone)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/exclusions-and-errors/#post-13612043)
 * [@alexandergull](https://wordpress.org/support/users/alexandergull/)
 * Adding the page name to the URL exclusions field worked for successive uploads
   of two file types – PDF and ZIP. I was able to upload a JPG file only on the 
   first upload. Successive upload attempts returned an file type error.
 * Is this something that CleanTalk would cause? If not, I will go back to the WP
   File Upload developer.
 * Thanks.
 *  Plugin Author [alexandergull](https://wordpress.org/support/users/alexandergull/)
 * (@alexandergull)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/exclusions-and-errors/#post-13612117)
 * Yes, it caused by CleanTalk.
 * We will contact you within 2-3 workdays. If you need, you can use the ReCaptcha
   instead of CleanTalk for this period.
 * All the best,
 *  [Artyom Davydov](https://wordpress.org/support/users/sartemd174/)
 * (@sartemd174)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/exclusions-and-errors/#post-13625663)
 * Hello,
 * Does it happens only with JPG files? I’ve tested your form with good e-mail and
   PFD – it was passed, and blacklisted e-mail – it blocked.
 * Also, i’ve add exclusion for the internal request of WFU:
    [https://github.com/CleanTalk/wordpress-antispam/commit/c0e67e6d6d75c0af865ea323884eb7286e12647a](https://github.com/CleanTalk/wordpress-antispam/commit/c0e67e6d6d75c0af865ea323884eb7286e12647a)
 * Best regards.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Exclusions and errors’ is closed to new replies.

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 * 8 replies
 * 4 participants
 * Last reply from: [Artyom Davydov](https://wordpress.org/support/users/sartemd174/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/exclusions-and-errors/#post-13625663)
 * Status: resolved