Title: Exit Intent Plugin Not Working
Last modified: June 16, 2020

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# Exit Intent Plugin Not Working

 *  Resolved [adas88](https://wordpress.org/support/users/adas88/)
 * (@adas88)
 * [5 years, 12 months ago](https://wordpress.org/support/topic/exit-intent-plugin-not-working/)
 * Hello,
 * We recently used your plugin on our staging site and it was constantly showing
   up even when we set it appear once per user. After some research we felt it might
   have done to due to cookie issues but it was just our assumption. We just launched
   the site live yesterday and now the exit intent is not appearing at all. We checked
   our visibility settings and we only set it to not appear on certain pages but
   it’s not appearing on any pages at all. Please advise.
 * Thanks,
 * Andrew
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fexit-intent-plugin-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Predrag – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support1/)
 * (@wpmudev-support1)
 * [5 years, 12 months ago](https://wordpress.org/support/topic/exit-intent-plugin-not-working/#post-12997604)
 * Hi [@adas88](https://wordpress.org/support/users/adas88/),
 * Is the popup supposed to show on the homepage or some other pages, if so, which
   ones?
 * Also, could you go to Hustle > Pop-ups and export your popup by clicking on the
   Gear icon on the right side of your popup.
    Upload the popup to any file sharing
   service like GDrive or DropBox and share the download link here so we can have
   a closer look at the settings.
 * Cheers,
    Predrag
 *  Thread Starter [adas88](https://wordpress.org/support/users/adas88/)
 * (@adas88)
 * [5 years, 12 months ago](https://wordpress.org/support/topic/exit-intent-plugin-not-working/#post-13000801)
 * Hello Predrag,
 * It is supposed to show up on the homepage. Here is the file you requested:
    [https://gofile.io/d/iKx7lS](https://gofile.io/d/iKx7lS)
 * Thanks,
 * Andrew
 *  Plugin Support [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/)
 * (@wpmudev-support8)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/exit-intent-plugin-not-working/#post-13006252)
 * Hi [@adas88](https://wordpress.org/support/users/adas88/)
 * Thanks for sharing the export.
 * I checked it on my own site and after I removed the second (empty) condition 
   grup from “Visibility” settings page, it started working.
 * If you look into your popup configuration, there’s a condition group at the top
   that’s set to “hide if any” and contains a set of rules and below it there’s 
   a second condition group set to “show if all” – it has no rules set, though.
 * Try removing that group then clear all caches (including browser cookies) and
   see if that works, please.
 * Best regards,
    Adam
 *  Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/)
 * (@wpmudev-support9)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/exit-intent-plugin-not-working/#post-13035389)
 * Hello [@adas88](https://wordpress.org/support/users/adas88/)
 * I hope you are doing well!
 * We haven’t heard back from you for a while now so we’ve marked this ticket as
   resolved. If you do have any followup questions or require further assistance
   feel free to reopen it and let us know here.
 * Kind regards,
    Nastia

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Exit Intent Plugin Not Working’ is closed to new replies.

 * ![](https://ps.w.org/wordpress-popup/assets/icon-256x256.gif?rev=3446944)
 * [Hustle - Email Marketing, Lead Generation, Optins, Popups](https://wordpress.org/plugins/wordpress-popup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wordpress-popup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wordpress-popup/)
 * [Active Topics](https://wordpress.org/support/plugin/wordpress-popup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wordpress-popup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wordpress-popup/reviews/)

 * 4 replies
 * 4 participants
 * Last reply from: [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/exit-intent-plugin-not-working/#post-13035389)
 * Status: resolved