Title: Experiencing an error Last modified: August 21, 2016 --- # Experiencing an error * Resolved [Laura](https://wordpress.org/support/users/lcuttill2facom/) * (@lcuttill2facom) * [13 years ago](https://wordpress.org/support/topic/experiencing-an-error/) * Love the plugin… but experiencing a weird error. Got it all ready to go in a widget on the front page, I click on it and the pop-up appears, but when I enter any credentials – good or bad – it just hangs forever at “Checking credentials” and never _actually_ logs in. However, if I just close the window while it’s hanging and refresh the page, it refreshes with the user logged in. Tried multiple browsers – same result. * [http://wordpress.org/extend/plugins/wp-modal-login/](http://wordpress.org/extend/plugins/wp-modal-login/) Viewing 15 replies - 1 through 15 (of 31 total) 1 [2](https://wordpress.org/support/topic/experiencing-an-error/page/2/?output_format=md) [3](https://wordpress.org/support/topic/experiencing-an-error/page/3/?output_format=md) [→](https://wordpress.org/support/topic/experiencing-an-error/page/2/?output_format=md) * Plugin Author [Cole Geissinger](https://wordpress.org/support/users/brainfestation/) * (@brainfestation) * [13 years ago](https://wordpress.org/support/topic/experiencing-an-error/#post-3787925) * Very interesting, I assume you are using the latest version of WordPress? I’ll test around and see what I can find. * [onorok](https://wordpress.org/support/users/onorok/) * (@onorok) * [13 years ago](https://wordpress.org/support/topic/experiencing-an-error/#post-3788011) * I just updated to the new version and am getting the same thing. * Also, when clicking “Reset password” and returning to the login page, it keeps the “Back to login” link. * This version seems pretty buggy overall. :\ Especially, in comparison to the older one. * Plugin Author [Cole Geissinger](https://wordpress.org/support/users/brainfestation/) * (@brainfestation) * [13 years ago](https://wordpress.org/support/topic/experiencing-an-error/#post-3788012) * Sorry about that guys, it seems the Window isn’t getting back the proper messages/ errors when it sends the data. * This version is a massive overhaul from the last, so something is bound to break. I’ll try my best to correct these issues as soon as I can. * [onorok](https://wordpress.org/support/users/onorok/) * (@onorok) * [13 years ago](https://wordpress.org/support/topic/experiencing-an-error/#post-3788013) * No worries, Cole. That’s why we run test versions of sites 😀 * I love the direction you’re taking this in, the features you’ve implemented are some of the things I wish this plugin had to begin with! * Can’t wait to get this fully working version, I’m looking forward to the changes. * Thanks for the hard work you do to make this plugin happen. * Thread Starter [Laura](https://wordpress.org/support/users/lcuttill2facom/) * (@lcuttill2facom) * [13 years ago](https://wordpress.org/support/topic/experiencing-an-error/#post-3788059) * Thanks, Cole! Looking forward to the update… lots of customers clamoring to be able to log in. 🙂 * Plugin Author [Cole Geissinger](https://wordpress.org/support/users/brainfestation/) * (@brainfestation) * [13 years ago](https://wordpress.org/support/topic/experiencing-an-error/#post-3788073) * One question I have, what browsers and OS are you all running that is having the login issues? I’m working on trying to duplicate and trying to narrow things down 🙂 * [onorok](https://wordpress.org/support/users/onorok/) * (@onorok) * [13 years ago](https://wordpress.org/support/topic/experiencing-an-error/#post-3788078) * Windows 7 64bit with Chrome 27.0.1453.94. * Never tried it in IE or Firefox. I did try the demo on your plugin’s website, and it worked a little better there, it did return the ajax call in that case. It was still buggy with switching back and forth between Login and Reset Password though. * I think the modal’s state should be completely reset when it’s closed, because it was holding information in it between instances. * When I get home today, I’ll run it through my version of Chrome again and see if I can pull any error information for you. * [onorok](https://wordpress.org/support/users/onorok/) * (@onorok) * [13 years ago](https://wordpress.org/support/topic/experiencing-an-error/#post-3788083) * After looking at it more in depth, I can’t see the problem. I’m getting a 200 OK message back from the ajax call, but nothing happens. * I do think a simple fix for the broken ‘Back To Login’ link, would just be to remove the ‘Lost your password?’ link from the password reset screen once it’s loaded, because it only breaks the ‘Back To Login’ link when you click it on the password reset screen… * That probably makes no sense, but that’s exactly what’s happening, lol. * Thread Starter [Laura](https://wordpress.org/support/users/lcuttill2facom/) * (@lcuttill2facom) * [13 years ago](https://wordpress.org/support/topic/experiencing-an-error/#post-3788086) * Also Win 7 64bit … I tried it in Chrome, IE, and Firefox – same result. * Plugin Author [Cole Geissinger](https://wordpress.org/support/users/brainfestation/) * (@brainfestation) * [13 years ago](https://wordpress.org/support/topic/experiencing-an-error/#post-3788095) * Thanks for the feedback everyone. I’ll continue testing and get that all sorted 🙂 * I already got a number of fixes in place and plan to push those out today, but will try my best to get the Ajax issues sorted on Windows. * Plugin Author [Cole Geissinger](https://wordpress.org/support/users/brainfestation/) * (@brainfestation) * [13 years ago](https://wordpress.org/support/topic/experiencing-an-error/#post-3788096) * Having a hard time replicating this issue exactly. To some degree I’m curious if perhaps a cached copy of the old JS file is being loaded, which wasn’t built to handle the JSON data being sent back, thus getting the “hanging effect” on the “Checking Credentials” message. You’d think the newest script would be loaded but it’s sounding like this might be the case? * So, here’s some extra info that will help me out, when you run this in Chrome, If you right click on the modal window and “Inspect Element”, then click on “ Network”. When you try to login with an empty form, does the plugin at least return the JSON data? You can test this by checking that the wp-ajax.php return an status of 200 “ok”, and if you click on that, does it return data like in the screen shot linked here? If so, I want to say this may be a caching issue? I know that sounds little lame… but at this moment I’m not entirely sure what’s at fault. * Plugin Author [Cole Geissinger](https://wordpress.org/support/users/brainfestation/) * (@brainfestation) * [13 years ago](https://wordpress.org/support/topic/experiencing-an-error/#post-3788097) * Oops! A link to the screenshot would help 😛 [http://cl.ly/image/292e2j0Y2i1R](http://cl.ly/image/292e2j0Y2i1R) * [onorok](https://wordpress.org/support/users/onorok/) * (@onorok) * [13 years ago](https://wordpress.org/support/topic/experiencing-an-error/#post-3788098) * I’m getting 200 ok returned message, but it’s returning a 0 in place of the login information. * After clearing cache I’m getting a 302, moved temporarily, and nothing returned. * [onorok](https://wordpress.org/support/users/onorok/) * (@onorok) * [13 years ago](https://wordpress.org/support/topic/experiencing-an-error/#post-3788099) * Just tried from my macbook pro and got the same results, in both safari and chrome. I humored myself and disabled all plugins and am still getting the same results, the only thing I can imagine at this point that is different is that my wp-config is outside of my root. I don’t imagine that would break this though. * Also, the new update didn’t fix it for me, and that’s after clearing cache. I dunno what else to try on this end… * Plugin Author [Cole Geissinger](https://wordpress.org/support/users/brainfestation/) * (@brainfestation) * [13 years ago](https://wordpress.org/support/topic/experiencing-an-error/#post-3788100) * Thanks for the feedback. I’ll keep testing away! Viewing 15 replies - 1 through 15 (of 31 total) 1 [2](https://wordpress.org/support/topic/experiencing-an-error/page/2/?output_format=md) [3](https://wordpress.org/support/topic/experiencing-an-error/page/3/?output_format=md) [→](https://wordpress.org/support/topic/experiencing-an-error/page/2/?output_format=md) The topic ‘Experiencing an error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wp-modal-login_999999.svg) * [WP Modal Login](https://wordpress.org/plugins/wp-modal-login/) * [Support Threads](https://wordpress.org/support/plugin/wp-modal-login/) * [Active Topics](https://wordpress.org/support/plugin/wp-modal-login/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-modal-login/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-modal-login/reviews/) * 31 replies * 4 participants * Last reply from: [Josh Levinson](https://wordpress.org/support/users/joshlevinson/) * Last activity: [13 years ago](https://wordpress.org/support/topic/experiencing-an-error/page/3/#post-3788144) * Status: resolved