Title: Experiencing Issues/Missing Functionality Last modified: December 15, 2025 --- # Experiencing Issues/Missing Functionality * Resolved [betyonfire](https://wordpress.org/support/users/betyonfire/) * (@betyonfire) * [4 months, 3 weeks ago](https://wordpress.org/support/topic/experiencing-issues-missing-functionality/) * Getting that message. Reconnected to CC / list. Sign ups do not seem to be working. * ```wp-block-code Error logs: [2025-10-30T01:55:22.204542+00:00] API.INFO: ConstantContact_API::get_lists:420 server_error: [] [][2025-12-11, 07:34] Refresh Token:.INFO: Refresh token triggered [] [][2025-12-11, 07:34] Refresh Token:.INFO: Old Refresh Token: CfzcGVlM* [] [] [2025-12-11, 07:34] Access Token:.INFO: Old Access Token: eyJraWQi* [] [][2025-12-11, 07:34] Refresh Token:.INFO: Refresh token successfully received [] [][2025-12-11, 07:34] Refresh Token:.INFO: New Refresh Token: F15uAe1i* [] [] [2025-12-11, 07:34] Access Token:.INFO: New Access Token: eyJraWQi* [] [][2025-12-11, 07:34] Expires in:.INFO: Expiry: 86400 [] [][2025-12-12, 06:37] Refresh Token:.INFO: Refresh token triggered [] [][2025-12-12, 06:37] Refresh Token:.INFO: Old Refresh Token: F15uAe1i* [] [] [2025-12-12, 06:37] Access Token:.INFO: Old Access Token: eyJraWQi* [] [][2025-12-12, 06:37] Refresh Token:.INFO: Refresh token successfully received [] [][2025-12-12, 06:37] Refresh Token:.INFO: New Refresh Token: Jv0TnWX-* [] [] [2025-12-12, 06:37] Access Token:.INFO: New Access Token: eyJraWQi* [] [][2025-12-12, 06:37] Expires in:.INFO: Expiry: 86400 [] [][2025-12-12, 22:01] Refresh Token:.INFO: Refresh token triggered [] [][2025-12-12, 22:01] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2025-12-12, 22:01] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] [][2025-12-13, 22:29] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] [][2025-12-15, 01:42] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] [][2025-12-15, 14:01] Error: .INFO: Invalid state or auth code! [] [][2025-12-15, 14:01] Error: .INFO: Invalid state or auth code! [] [][2025-12-15, 14:03] Error: .INFO: Invalid state or auth code! [] [][2025-12-15, 14:03] Refresh Token:.INFO: Old Refresh Token: *** [] [][2025-12-15, 14:03] Access Token:.INFO: Old Access Token: *** [] [][2025-12-15, 14:03] Refresh Token:.INFO: Refresh token successfully received [] [][2025-12-15, 14:03] Refresh Token:.INFO: New Refresh Token: f0fGE8o1* [] [] [2025-12-15, 14:03] Access Token:.INFO: New Access Token: eyJraWQi* [] [][2025-12-15, 14:03] Expires in:.INFO: Expiry: 86400 [] [][2025-12-15, 14:03] Refresh Token:.INFO: Refresh token triggered [] [][2025-12-15, 14:03] Refresh Token:.INFO: Old Refresh Token: f0fGE8o1* [] [] [2025-12-15, 14:03] Access Token:.INFO: Old Access Token: eyJraWQi* [] [][2025-12-15, 14:03] Refresh Token:.INFO: Refresh token successfully received [] [][2025-12-15, 14:03] Refresh Token:.INFO: New Refresh Token: 3p2LZEwc* [] [] [2025-12-15, 14:03] Access Token:.INFO: New Access Token: eyJraWQi* [] [][2025-12-15, 14:03] Expires in:.INFO: Expiry: 86400 [] [] ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fexperiencing-issues-missing-functionality%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * (@tw2113) * The BenchPresser * [4 months, 3 weeks ago](https://wordpress.org/support/topic/experiencing-issues-missing-functionality/#post-18757254) * Looks like the refresh token was attempted to be used but was somehow invalidated or expired. Things go refreshed today, the 15th, likely via manual process. * We do what we can to catch/log signups when in this state, and re-send once a new token has been acquired. * Hopefully things are working well at the moment after the refresh. * Thread Starter [betyonfire](https://wordpress.org/support/users/betyonfire/) * (@betyonfire) * [4 months, 2 weeks ago](https://wordpress.org/support/topic/experiencing-issues-missing-functionality/#post-18758098) * The error message seems to be gone now, and the form appears to work, but the emails are not being added to the list at Constant Contact. Any advice? * I’m wondering if just using the code from Constant Contact might work better than this plugin? * Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * (@tw2113) * The BenchPresser * [4 months, 2 weeks ago](https://wordpress.org/support/topic/experiencing-issues-missing-functionality/#post-18758421) * Just submitted to the form, can you confirm if you got a new signup just now? it’d be a webdevstudios.com url. It should also show in the log area from where part of your original post came from. * Thread Starter [betyonfire](https://wordpress.org/support/users/betyonfire/) * (@betyonfire) * [4 months, 2 weeks ago](https://wordpress.org/support/topic/experiencing-issues-missing-functionality/#post-18758542) * I received the email notification from the plugin that you signed up. I don’t see anything in the logs and our list in Constant Contact is not getting the sign ups. * Log: [2025-12-16, 13:04] Refresh Token:.INFO: Refresh token triggered [] [][ 2025-12-16, 13:04] Refresh Token:.INFO: Old Refresh Token: 3p2LZEwc**\* [] [][ 2025-12-16, 13:04] Access Token:.INFO: Old Access Token: eyJraWQi*** [] [][2025- 12-16, 13:04] Refresh Token:.INFO: Refresh token successfully received [] [][ 2025-12-16, 13:04] Refresh Token:.INFO: New Refresh Token: g6qBT9Yr**\* [] [][ 2025-12-16, 13:04] Access Token:.INFO: New Access Token: eyJraWQi*** [] [][2025- 12-16, 13:04] Expires in:.INFO: Expiry: 86400 [] [] * Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * (@tw2113) * The BenchPresser * [4 months, 2 weeks ago](https://wordpress.org/support/topic/experiencing-issues-missing-functionality/#post-18758570) * Can you reach out to [wordpresssupport@constantcontact.com](https://wordpress.org/support/topic/experiencing-issues-missing-functionality/wordpresssupport@constantcontact.com?output_format=md) and provide this url as part of the message? * [https://wordpress.org/support/topic/experiencing-issues-missing-functionality/](https://wordpress.org/support/topic/experiencing-issues-missing-functionality/) * Would like to take this off-forum briefly for some extra troubleshooting. * Thread Starter [betyonfire](https://wordpress.org/support/users/betyonfire/) * (@betyonfire) * [4 months, 2 weeks ago](https://wordpress.org/support/topic/experiencing-issues-missing-functionality/#post-18759215) * Ok. Will do. * Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * (@tw2113) * The BenchPresser * [4 months, 2 weeks ago](https://wordpress.org/support/topic/experiencing-issues-missing-functionality/#post-18759470) * Responded there. Thank you. Viewing 7 replies - 1 through 7 (of 7 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fexperiencing-issues-missing-functionality%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/constant-contact-forms/assets/icon-256x256.png?rev=2951825) * [Constant Contact Forms](https://wordpress.org/plugins/constant-contact-forms/) * [Frequently Asked Questions](https://wordpress.org/plugins/constant-contact-forms/#faq) * [Support Threads](https://wordpress.org/support/plugin/constant-contact-forms/) * [Active Topics](https://wordpress.org/support/plugin/constant-contact-forms/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/constant-contact-forms/unresolved/) * [Reviews](https://wordpress.org/support/plugin/constant-contact-forms/reviews/) * 7 replies * 2 participants * Last reply from: [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * Last activity: [4 months, 2 weeks ago](https://wordpress.org/support/topic/experiencing-issues-missing-functionality/#post-18759470) * Status: resolved