Viewing 15 replies - 1 through 15 (of 28 total)
  • Hi John,

    Although poorly named now that I look, I believe the setting is “Free ads deletion threshold” which is the number of days we wait until an expired ad (of any time) is deleted. That’s under Classifieds->Settings, Ad/Listings tab.

    Thread Starter John

    (@dsl225)

    Ha, OK I missed this one.
    The description is quite clear though…
    Thanks for this!

    Thread Starter John

    (@dsl225)

    Euh… sorry but it doesn’t work at all as expected!
    This setting is very dangerous as it overrides the FREE plan’s own settings!

    My free plan has a duration of 90 days.
    After that, I want the ads to remain (disabled) in user’s Dashboard for 30 days and then be deleted (if they are not re-activated by the user during this period of time).

    If I follow your instructions, and set the “Free ads deletion threshold” to 30 days, then new free ads will have a duration of 30 days (instead of 90) and will be deleted if the option “Disable expired ads instead of deleting them?” is not checked.

    The logical approach for this setting would rather be to enter into effect AFTER the duration set for free ads, and not to replace it!

    So I really wonder what this setting is for if it doesn’t take into account the free plan’s own settings?

    And back to my initial question: how to setup free ads to remain disabled in user’s Dashboard for 30 days after their initial duration of 90 days, and then be deleted?

    Is it this setting: “Number of days before Ads that remain in a unverified status will be deleted” that should be used for that?

    In fact, the more general question is: what happens to expired ads, when are they permanently deleted from server (including related pictures) and how is this managed by users and admins?

    Thanks.

    Hi John,

    How did you test this assertion:

    If I follow your instructions, and set the “Free ads deletion threshold” to 30 days, then new free ads will have a duration of 30 days (instead of 90) and will be deleted if the option “Disable expired ads instead of deleting them?” is not checked.

    I’m curious what you see here…can you show me a screenshot demonstrating the effects?

    I’ll get with my developer about the final word on the settings and clarify what is what to make sure that we’re using the right language and settings.

    Thread Starter John

    (@dsl225)

    Hi,

    It’s hard to get a screenshot of that!
    I would rather make the following test at your side:

    – Use the duration of 90 days for the free plan
    – Then enter the same value at “Free ads deletion threshold”

    You’ll see that all new ads published have a duration of 90 days.

    Then:

    – Keep the same duration unchanged in the free plan
    – Change the “Free ads deletion threshold” to 30 days

    Publish a new ad and you’ll see that its duration will be 30 days.

    I didn’t test the deletion but I only suppose the ad will be deleted after 30 days (if I don’t check “Disable expired ads instead of deleting them?”) because this is its duration.

    For me the problem here is not the deletion, as this has it’s own option to activate or not, but rather the fact that the setting “Free ads deletion threshold” OVERRIDES the free plans own settings.

    OK, we can definitely test that with those steps in place. Thanks. I’ll report back when I know more.

    Thread Starter John

    (@dsl225)

    OK, thanks.

    In case my statement was not clear, once more:

    The question here is what happens with free ads once they expire.
    I thought we are able to define a sort of “grace period” during which ads stay in users’ dashboard, disabled but possible to re-enable them, for a certain amount of time and then get permanently deleted.

    My initial post here was to ask whether this setting was the one called “Number of days before Ads that remain in a unverified status will be deleted” – but this refers to unverified ads and I wondered whether it also applies to disabled ones.

    Following your reply, I tested the “Free ads deletion threshold” setting and found out that this one overrides the free ads defined duration (in my previous settings this was set to the duration as the one of the free ads, that’s why I never noticed any issue with that).

    And this sounds quite strange as it should rather add to the free ads existing duration.

    I mean, free ads have already a defined duration; the “deletion threshold” should, logically, enter into action AFTER that duration. What I found out is that this is not the case here.

    If this setting is correct that way, I just wonder what its purpose is and also what other setting should define the period after what a disabled ad gets deleted.

    Thanks.

    Hi John,

    In reviewing the settings, we agree that this isn’t clear at all.

    First, we’re missing that expiration threshold setting, so we’ll be adding that. The way you’re using the settings above isn’t quite correct, but explaining the right way to use them is as much work as rewording them to be more clear, so we’re going to fix that and push it in our next release. The free ads deletion threshold is the same as the duration of free ads (as you determined).

    Free ads will either delete or hide (and remain disabled) depending on whether you use the setting for Disable instead of Expire.

    The “Number of days before Ads that remain in a unverified status will be deleted” only applies when an ad is placed and a verify link is sent, but is never clicked. It has nothing to do with expiration.

    Thread Starter John

    (@dsl225)

    OK, but would it be possible to clarify the following please?

    1 – I understand your very last sentence and this is fine. That’s also what I thought.

    2 – I don’t understand the meaning of this: “we’re missing that expiration threshold setting, so we’ll be adding that” – do you mean that there was not such setting at all (grace period after expiration) and you are going to add it?

    3 – What does that mean?: “The free ads deletion threshold is the same as the duration of free ads” – why having twice a setting, at different locations, doing the same job?

    Thanks.

    Hi John,

    do you mean that there was not such setting at all (grace period after expiration) and you are going to add it?

    Yes.

    “The free ads deletion threshold is the same as the duration of free ads” – why having twice a setting, at different locations, doing the same job?

    I’m saying that the Free Ad Deletion threshold is the setting that indicates the duration of free ads, there aren’t TWO settings for this. But we are clarifying the language with a better label. 🙂

    Thread Starter John

    (@dsl225)

    I’m saying that the Free Ad Deletion threshold is the setting that indicates the duration of free ads, there aren’t TWO settings for this. But we are clarifying the language with a better label.

    Yes there are 2 settings for the same job: this one and the duration set for the free plan under classifieds/fees.

    It’s not a question of wording for me and maybe there is a misunderstanding here. I don’t think changing the label of those settings will solve the issue. I’m talking about a conflict between the “Free Ad Deletion threshold” which is under classifieds/settings and the free ads own settings, that include a duration, under classifieds/fees. The first one overrides the second.

    Hi John–

    So you have a fee plan that is set to 0.00? And that is overriding the Free Ad deletion threshold? That wasn’t clear originally.

    One other question–do you have Payments on or off?

    If you have payments ON, then yes, this is correct behavior–the payment mode says to pay attention to the fee plans, period.

    If you have payments OFF, then this would be a bug, as the setting should only be relevant when payments are on.

    Please let me know.

    Thread Starter John

    (@dsl225)

    Hi again,

    I don’t well understand the meaning of this: “a fee plan that is set to 0.00”
    I don’t have a “fee” plan but only a “free” plan.

    My related settings are:

    – Classifieds-Settings-Payment: all checkboxes are clear, nothing selected here.
    – Classifieds-Fees: FREE plan (not a “fee” plan) with a duration of 90 days
    – Classifieds-Settings-Ad/Listing: “Free ads deletion threshold” – if set to 90 days it follows the previous setting of the FREE plan, if set to less than 90 days it overrides the FREE plan’s duration.

    Hi John,

    When you say:

    – Classifieds-Fees: FREE plan (not a “fee” plan) with a duration of 90 days

    That confuses me…especially if you have payments off.

    Can you show me a screenshot of that?

    Thread Starter John

    (@dsl225)

    So, it seems I’ve got everything wrong!

    When I initially set up the plugin, for some reason, I defined a “free” plan where it there should be plans for a “fee”… I don’t know how this happened, maybe I confused “fee” with “free”?

    I have to say, after checking again, that settings related to free plans are not really explicit and not grouped together under settings-ad/listings.

    Whatever the reason, this is the way that currently works, despite the fact that payments are off.

    Here’s my free plan, and my payment settings.

    If those settings are wrong, is it safe now to simply delete this free plan from classifieds-fees?

    And, back to the initial question, what will happen with expired ads? With current version, I’m I supposed to delete them manually and you are planning to implement a setting for that that will delete them after a given period of time?

Viewing 15 replies - 1 through 15 (of 28 total)

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