Title: Export Error Last modified: March 11, 2017 --- # Export Error * Resolved [jscongdon](https://wordpress.org/support/users/jscongdon/) * (@jscongdon) * [9 years, 3 months ago](https://wordpress.org/support/topic/export-error-24/) * Memphis Documents Error: mdocs-export.zip was not found, please contact the owner for assistance. * When trying to export the library I receive the above error. Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [9 years, 3 months ago](https://wordpress.org/support/topic/export-error-24/#post-8907460) * could be a couple of things: * Not enough space in your system tmp folder, the solution is to free up space or change you php.ini file sys_tmp_dir to a bigger folder. * Another issue could script time outs: * take a look at these config variable in your php.ini file: * ``` memory_limit = 32M upload_max_filesize = 24M post_max_size = 32M max_execution_time = 10 ``` * Thread Starter [jscongdon](https://wordpress.org/support/users/jscongdon/) * (@jscongdon) * [9 years, 3 months ago](https://wordpress.org/support/topic/export-error-24/#post-8908395) * I have unlimited storage space and my config vars are: * memory_limit = 256M upload_max_filesize = 64M post_max_size = 64M max_execution_time = 30 * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [9 years, 3 months ago](https://wordpress.org/support/topic/export-error-24/#post-8916878) * i would suggest increasing your max_execution_time to 1 minute. See what happens. * Thread Starter [jscongdon](https://wordpress.org/support/users/jscongdon/) * (@jscongdon) * [9 years, 3 months ago](https://wordpress.org/support/topic/export-error-24/#post-8916944) * Didn’t work. It sits for about 5 seconds before giving the error. I only have 7 documents in the library as well… so it shouldn’t take that long. * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [9 years, 3 months ago](https://wordpress.org/support/topic/export-error-24/#post-8917125) * is your system tmp directory readable by web service user. If the system tmp directory is not accessible then the process can’t run. * to find out the location of your system tmp directory you can create a php file and add the following code inside it: * * this will list all configuration values for php. * Thread Starter [jscongdon](https://wordpress.org/support/users/jscongdon/) * (@jscongdon) * [9 years, 3 months ago](https://wordpress.org/support/topic/export-error-24/#post-8917586) * It is. I just created a little script to write a file to system tmp and verify it was there. Success. * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [9 years, 3 months ago](https://wordpress.org/support/topic/export-error-24/#post-8917847) * next thing you might try is check your apache logs see if you can see any errors there. * Thread Starter [jscongdon](https://wordpress.org/support/users/jscongdon/) * (@jscongdon) * [9 years, 3 months ago](https://wordpress.org/support/topic/export-error-24/#post-8918501) * I’m not getting any errors in the logs related to MDocs. Though, twice – an actual file downloaded. One had the actual files in it and the other one was invalid. * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [9 years, 3 months ago](https://wordpress.org/support/topic/export-error-24/#post-8918629) * hmm… can run the export again but also keep your eye on the tmp folder and see if the zip file is being created. * export cleans up the tmp folder on completion and what might be happening is the file is being deleted before the download process has started. You will have to be quick because you have a small export but you should see a folder called mdocs/ and a zip file called mdocs-export.zip * You could also try this as well open the file mdocs-localization.php and goto line 121 and comment out this: * ``` //unlink(sys_get_temp_dir().'/mdocs-export.zip'); ``` * this will prevent the deletion of the export file in your tmp directory. - This reply was modified 9 years, 3 months ago by [bhaldie](https://wordpress.org/support/users/bhaldie/). * Thread Starter [jscongdon](https://wordpress.org/support/users/jscongdon/) * (@jscongdon) * [9 years, 3 months ago](https://wordpress.org/support/topic/export-error-24/#post-8918865) * Commented the line out… and now it works every time. * Thread Starter [jscongdon](https://wordpress.org/support/users/jscongdon/) * (@jscongdon) * [9 years, 3 months ago](https://wordpress.org/support/topic/export-error-24/#post-8919427) * Might be able to take a queue from UpdraftPlus Backups. When selecting to download a backup, a zip file is prepared then they give you buttons to Download / Delete from the server. I usually download it first and after it’s complete and I can verify it – I go ahead and delete it. * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [9 years, 2 months ago](https://wordpress.org/support/topic/export-error-24/#post-8934624) * Yeah looks like I’m going to have to make a change to fix this issue. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Export Error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/memphis-documents-library_91918f. svg) * [Memphis Documents Library](https://wordpress.org/plugins/memphis-documents-library/) * [Frequently Asked Questions](https://wordpress.org/plugins/memphis-documents-library/#faq) * [Support Threads](https://wordpress.org/support/plugin/memphis-documents-library/) * [Active Topics](https://wordpress.org/support/plugin/memphis-documents-library/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/memphis-documents-library/unresolved/) * [Reviews](https://wordpress.org/support/plugin/memphis-documents-library/reviews/) * 12 replies * 2 participants * Last reply from: [bhaldie](https://wordpress.org/support/users/bhaldie/) * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/export-error-24/#post-8934624) * Status: resolved