Title: Export error
Last modified: October 19, 2021
---
# Export error
* Resolved [theguitarlesson](https://wordpress.org/support/users/theguitarlesson/)
* (@theguitarlesson)
* [4 years, 7 months ago](https://wordpress.org/support/topic/export-error-37/)
* Hi,
I am trying to export users, but get this error right off the bat: “Error
thrown in the server, we cannot continue. Please check console to see full details
about the error.”
* Console has 2 errors.
* This one, which is multiplied many times (maybe as many users it’s trying to
export, I’m not sure):
* ```
responseText:
\nDeprecated: Non-static method ACUI_Helper::get_roles_by_user_id() should not be called statically in /home/theguitarlesson/public_html/wp-content/plugins/import-users-from-csv-with-meta/classes/batch_exporter.php on line 576
\n
\nWarning: strlen() expects parameter 1 to be string, array given in /home/theguitarlesson/public_html/wp-content/plugins/import-users-from-csv-with-meta/classes/batch_exporter.php on line 620
\n
\n
```
* `
And this one: `statusText: "parsererror"`
* What could be wrong?
Thanks, Tom
- This topic was modified 4 years, 7 months ago by [theguitarlesson](https://wordpress.org/support/users/theguitarlesson/).
Viewing 9 replies - 1 through 9 (of 9 total)
* Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
* (@carazo)
* [4 years, 7 months ago](https://wordpress.org/support/topic/export-error-37/#post-14985149)
* This is know error using PHP 8.
* We are solving it.
* Update to the next release as soon as it is available.
* Thread Starter [theguitarlesson](https://wordpress.org/support/users/theguitarlesson/)
* (@theguitarlesson)
* [4 years, 7 months ago](https://wordpress.org/support/topic/export-error-37/#post-14987312)
* My server is running PHP 7.4.24 though, not PHP 8.
* Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
* (@carazo)
* [4 years, 7 months ago](https://wordpress.org/support/topic/export-error-37/#post-14987314)
* Did you update to the last version? We fixed it yesterday.
* Thread Starter [theguitarlesson](https://wordpress.org/support/users/theguitarlesson/)
* (@theguitarlesson)
* [4 years, 7 months ago](https://wordpress.org/support/topic/export-error-37/#post-14987746)
* Yes, I have 1.18.4.2 of your plugin running, but the errors are the same.
* Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
* (@carazo)
* [4 years, 7 months ago](https://wordpress.org/support/topic/export-error-37/#post-14994704)
* [@theguitarlesson](https://wordpress.org/support/users/theguitarlesson/),
* Please write the error again.
* In this line there is no code in current version.
* [tom coady](https://wordpress.org/support/users/tomcoady/)
* (@tomcoady)
* [4 years, 6 months ago](https://wordpress.org/support/topic/export-error-37/#post-15095166)
* Error thrown in the server, we cannot continue. Please check console to see full
details about the error.
* ```
1.
ACUI_Batch_Exporter->clean_bad_characters_formulas(Array)
/home/insider/chocolatedetective.co.uk/wp-content/plugins/import-users-from-csv-with-meta/classes/batch_exporter.php:598
2.
ACUI_Batch_Exporter->prepare('wp_kcpifi_capab...', Array, 'Y-m-d H:i:s', '295')
/home/insider/chocolatedetective.co.uk/wp-content/plugins/import-users-from-csv-with-meta/classes/batch_exporter.php:581
3.
ACUI_Batch_Exporter->prepare_data_to_export()
/home/insider/chocolatedetective.co.uk/wp-content/plugins/import-users-from-csv-with-meta/classes/batch_exporter.php:455
4.
ACUI_Batch_Exporter->generate_file()
/home/insider/chocolatedetective.co.uk/wp-content/plugins/import-users-from-csv-with-meta/classes/export.php:216
5.
ACUI_Exporter->export_users_csv('')
/home/insider/chocolatedetective.co.uk/wp-includes/class-wp-hook.php:303
8.
do_action('wp_ajax_acui_ex...')
/home/insider/chocolatedetective.co.uk/wp-admin/admin-ajax.php:187
9.
{main}
thrown in /home/insider/chocolatedetective.co.uk/wp-content/plugins/import-users-from-csv-with-meta/classes/batch_exporter.php on line 624
```
* Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
* (@carazo)
* [4 years, 6 months ago](https://wordpress.org/support/topic/export-error-37/#post-15095323)
* OK I have just seen a bug.
* It is solved now.
* You will have it done in next version.
* Thread Starter [theguitarlesson](https://wordpress.org/support/users/theguitarlesson/)
* (@theguitarlesson)
* [4 years, 6 months ago](https://wordpress.org/support/topic/export-error-37/#post-15096500)
* Sorry, I forgot to write the new error, it is still present on V1.18.4.4.
* There are 2 errors in console, this one loops as many times as many users would
be exported:
`responseText: Warning: strlen() expects parameter 1 to
be string, array given in /home/theguitarlesson/public_html/wp-content/plugins/
import-users-from-csv-with-meta/classes/batch_exporter.php on line 624
\n
\n`
* And this one just once:
* `statusText: "parsererror"`
* Best,
Tom
* Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
* (@carazo)
* [4 years, 6 months ago](https://wordpress.org/support/topic/export-error-37/#post-15098517)
* This problem will also be fixed with the fix we have applied.
Viewing 9 replies - 1 through 9 (of 9 total)
The topic ‘Export error’ is closed to new replies.
* 
* [Import and export users and customers](https://wordpress.org/plugins/import-users-from-csv-with-meta/)
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* 9 replies
* 3 participants
* Last reply from: [Javier Carazo](https://wordpress.org/support/users/carazo/)
* Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/export-error-37/#post-15098517)
* Status: resolved