Title: Export functionality is not working
Last modified: April 20, 2020

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# Export functionality is not working

 *  [javierfe](https://wordpress.org/support/users/javierfe/)
 * (@javierfe)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/export-functionality-is-not-working/)
 * Hi,
    I am running the free version of the plugin. When I export the log or results,
   the .csv file only contains the data of the first user and the answer of all 
   users (empty column, answer column). So, actually you have all the answer but
   you do not know who answer. In addition, all data is in the same row. The .csv
   file only has 2 rows, it does not matter the number of records you want to export.
   My site also works with the Ultimate Member plugin, maybe they are not working
   together.
 * Thanks in advance!!

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [YOP](https://wordpress.org/support/users/yourownprogrammer/)
 * (@yourownprogrammer)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/export-functionality-is-not-working/#post-12706781)
 * Hello
 * If you want to download and review votes for a poll, it should be done from Results
   page.
    Logs export contains both successfull votes and also failed attempts.
 * Regarding the export from Results page, we’ve ran some tests but we are unable
   to replicate the behaviour you mentioned.
 * Could you send us a link to your poll so we can try and clone it on our end to
   give it another try?
 * Thank you.
 *  Thread Starter [javierfe](https://wordpress.org/support/users/javierfe/)
 * (@javierfe)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/export-functionality-is-not-working/#post-12710265)
 * Thank you for your time!
    Actually, I realise that the data is there but in a
   weird format. The data and the votes are consequtive columns. For example: First
   row, first column contains: Poll Name,”Username”,”Email”,”User Type”,”IP”,”Date”,”
   Vote data” The rest of the row is empty. Second row contains all the user data
   and answer in columns: Second row, first column contains: Test, user1, [user@email.com](https://wordpress.org/support/topic/export-functionality-is-not-working/user@email.com?output_format=md),
   registered, IP, 21/04/20 Second row, second column ontains: Option 1
 * The following columns contains the rest of users info and votes…
 * For me, I might expect that the info and votes of different users are showed 
   in different rows.
 * Thanks again!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Export functionality is not working’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [javierfe](https://wordpress.org/support/users/javierfe/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/export-functionality-is-not-working/#post-12710265)
 * Status: not resolved