Title: Export Functionality not working.
Last modified: October 11, 2024

---

# Export Functionality not working.

 *  [Skynet Solutions, Inc.](https://wordpress.org/support/users/skynetsolutions/)
 * (@skynetsolutions)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/export-functionality-not-working-2/)
 * Hello,
 * I opened the original topic here.
 * [https://wordpress.org/support/topic/export-functionality-not-working/](https://wordpress.org/support/topic/export-functionality-not-working/)
 * We are having the same issue and again after updating your plugin this week. 
   I added the code to fix it as stated in my previous post. The issue is still 
   that you are calling for the billing_last_name and first name on a refunded order
   causing an error. It is not a timeout issue. You must get the order that the 
   refunded order was originally for.
 * Here is the dump from the error message.
 *     ```wp-block-code
       Error Details=============An error of type E_ERROR was caused in line 68 of the file /home/test/public_html/wp-content/plugins/wc-customer-source/includes/wccs-admin-export.php. Error message: Uncaught Error: Call to undefined method Automattic\WooCommerce\Admin\Overrides\OrderRefund::get_billing_first_name() in /home/test/public_html/wp-content/plugins/wc-customer-source/includes/wccs-admin-export.php:68Stack trace:#0 /home/test/public_html/wp-content/plugins/wc-customer-source/wc-customer-source.php(172): WC_Customer_Source_Export::export_data()#1 /home/test/public_html/wp-includes/class-wp-hook.php(324): WC_Customer_Source::display_main('')#2 /home/test/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)#3 /home/test/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)#4 /home/test/public_html/wp-admin/admin.php(259): do_action('woocommerce_pag...')#5 {main}  thrown
       ```
   
 * Let me know if you have any questions or need help testing it.
 * -Skynet Solutions
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fexport-functionality-not-working-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [wooassist](https://wordpress.org/support/users/wooassist/)
 * (@wooassist)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/export-functionality-not-working-2/#post-18223087)
 * [@skynetsolutions](https://wordpress.org/support/users/skynetsolutions/) we will
   look into this. thanks for your help.
 *  [samsharpdm](https://wordpress.org/support/users/samsharpdm/)
 * (@samsharpdm)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/export-functionality-not-working-2/#post-18274632)
 * Hi there, I am also seeing this issue – exporting orders is not working for refunded
   orders.
 * Any updates?
 * Thanks!
 *  [bliedel](https://wordpress.org/support/users/bliedel/)
 * (@bliedel)
 * [10 months, 3 weeks ago](https://wordpress.org/support/topic/export-functionality-not-working-2/#post-18542399)
 * We are also experiencing this issue. Will this ever be resolved? It’s a very 
   useful plugin, but not if we can’t export. 🙁

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Export Functionality not working.’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wc-customer-source.svg)
 * [Where Did You Hear About Us Checkout Field for WooCommerce](https://wordpress.org/plugins/wc-customer-source/)
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## Tags

 * [exporting](https://wordpress.org/support/topic-tag/exporting/)

 * 3 replies
 * 4 participants
 * Last reply from: [bliedel](https://wordpress.org/support/users/bliedel/)
 * Last activity: [10 months, 3 weeks ago](https://wordpress.org/support/topic/export-functionality-not-working-2/#post-18542399)
 * Status: not resolved