Title: Export/ Import Redis Error Last modified: October 19, 2024 --- # Export/ Import Redis Error * Resolved [owen77777](https://wordpress.org/support/users/owen77777/) * (@owen77777) * [1 year, 7 months ago](https://wordpress.org/support/topic/export-import-redis-error/) * Creating an export and importing as I always do via the plugin. I have encountered something weird, the import freezes at 95% ish every time, then when I refresh the site it says “**Error establishing a Redis connection**” * I had tried absolutely everything to fix this, FTP / phpmyadmin manual export. Vast research online and I have figured out what the issue is but cannot find a fix. So the site which I am exporting is on a namecheap “EasyWP” package, and the EasyWP setup has a few caching plugins built it at server level “Redis Object Cache” being the one that seems to be causing a problem with my imports and exports. * I’ve never had this problem with any other exports on other hosts but I’ve had it now with every EasyWP Namecheap export, so It’s certainly something to do with the caching setup. * I have contacted Namecheap and asked them to disable it but they say it can’t be done, and I’ve contacted the new host and asked them to enable it, and they say I need to pay for a cloud server (lol, considering it’s an export from a budget easyWP setup this is funny). * One thing which I thought may work was using All in One plugin Export “Advanced Settings” and unchecking cache files. But this made no difference what so ever. * I’ve tried to import via FTP/Manual Database and the same errors always occur. * Seems like something is deeply embedded in the wp files or the database that is forcing the entire backup to depend on Redis Object Cache being enabled. * Does anyone have any sort of idea how I could bypass this, I’ve spent days trying every possible workaround to no avail! * Any help would be amazing! * Thanks, Owen Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Author [Yani](https://wordpress.org/support/users/yaniiliev/) * (@yaniiliev) * [1 year, 7 months ago](https://wordpress.org/support/topic/export-import-redis-error/#post-18095180) * Hi Owen, * It sounds like Redis Object Cache from the EasyWP setup is embedded into your exported site, and this is causing the issues when trying to import it into another environment that doesn’t support Redis or doesn’t have it enabled. * Here’s how you can try to resolve this: * 1. If possible, before exporting from the EasyWP environment, disable the Redis Object Cache plugin at the WordPress level. You can do this by deactivating any Redis-related plugins, either through the WordPress dashboard or by renaming the Redis plugin folder via FTP. * 2. You can also try clearing the Redis cache before taking the export. Some caching data might be persisting in your database, which could be causing the issue on import. * 3. If Redis-related entries have been added to your database, you can try to manually search and remove these references via phpMyAdmin. Look for Redis-related keys in the `wp_options` table, such as `wp_cache`, and delete or reset these entries. * 4. Try importing the site into a local environment where you have control over Redis and can enable/disable it to see if the issue persists. This will help pinpoint if the problem is related to Redis or something else in the setup. * [magacalia](https://wordpress.org/support/users/magacalia/) * (@magacalia) * [1 year, 4 months ago](https://wordpress.org/support/topic/export-import-redis-error/#post-18264905) * I’m experiencing the exact same issue while trying to migrate a client website hosted on EasyWP. Every time I attempt to import it to the new host, WordPress throws the error: ‘Error establishing a Redis connection.’ I’ve tried almost every migration plugin available, but nothing seems to work. I’m starting to feel desperate. * Thread Starter [owen77777](https://wordpress.org/support/users/owen77777/) * (@owen77777) * [1 year, 4 months ago](https://wordpress.org/support/topic/export-import-redis-error/#post-18265024) * [@magacalia](https://wordpress.org/support/users/magacalia/) there’s no way to fix it. I tried for weeks. It’s a crafty thing the host adds to their server. Presumably to stop customers from exporting their sites and going elsewhere. The only way I found to duplicate a site on to a different server was to actually start the site again from fresh on the new server and copy and paste everything manually via * [alexetron](https://wordpress.org/support/users/alexetron/) * (@alexetron) * [1 year, 1 month ago](https://wordpress.org/support/topic/export-import-redis-error/#post-18438102) * Eventually, I sorted it out: * 1. Rename or delete “wp-content/object-cache.php.” * 2. Delete the “wp-content/mu-plugins” directory, as it contains several WP Easy plugins. * After that, I successfully migrated using the “All-in-One WP Migration” plugin. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Export/ Import Redis Error’ is closed to new replies. * ![](https://ps.w.org/all-in-one-wp-migration/assets/icon-256x256.png?rev=2458334) * [All-in-One WP Migration and Backup](https://wordpress.org/plugins/all-in-one-wp-migration/) * [Frequently Asked Questions](https://wordpress.org/plugins/all-in-one-wp-migration/#faq) * [Support Threads](https://wordpress.org/support/plugin/all-in-one-wp-migration/) * [Active Topics](https://wordpress.org/support/plugin/all-in-one-wp-migration/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/all-in-one-wp-migration/unresolved/) * [Reviews](https://wordpress.org/support/plugin/all-in-one-wp-migration/reviews/) * 4 replies * 4 participants * Last reply from: [alexetron](https://wordpress.org/support/users/alexetron/) * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/export-import-redis-error/#post-18438102) * Status: resolved