Title: Export Kit doesn’t work Last modified: May 11, 2023 --- # Export Kit doesn’t work * Resolved [lnd143](https://wordpress.org/support/users/lnd143/) * (@lnd143) * [3 years ago](https://wordpress.org/support/topic/export-kit-doesnt-work-3/) * Hi! * When I try to export a kit with Elementor, an error message appears : “App could not be loaded”. I’ve tried everything I could find on here like desable all the experiments, update my theme and plugins, Regenerate CSS. I’ve try with the mutliple website I have and I even try to create a new one and it won’t work. * Can someone help me? I really need that tool. * Thank You. Viewing 8 replies - 1 through 8 (of 8 total) * [israelaz](https://wordpress.org/support/users/israelaz/) * (@israelaz) * [3 years ago](https://wordpress.org/support/topic/export-kit-doesnt-work-3/#post-16735745) * Hi * Can you please send me a link to your site? * Thread Starter [lnd143](https://wordpress.org/support/users/lnd143/) * (@lnd143) * [3 years ago](https://wordpress.org/support/topic/export-kit-doesnt-work-3/#post-16735918) * Hi! * All my websites have the same problem but here is an example : [Mia](https://mia.ldportfolio.fr/) * Thank you for your help. * [israelaz](https://wordpress.org/support/users/israelaz/) * (@israelaz) * [3 years ago](https://wordpress.org/support/topic/export-kit-doesnt-work-3/#post-16740852) * Hi * please get in touch with your hosting provider to make sure ZipArchive is enabled. You may verify this by navigating to _Elementor > System Info_. Also, ensure that the resources match the recommended values: [https://elementor.com/help/requirements](https://elementor.com/help/requirements), and pay attention to the memory limit. If the issue persists, please check these instructions: [https://elementor.com/help/how-to-fix-common-errors-with-kit-library](https://elementor.com/help/how-to-fix-common-errors-with-kit-library). * If none of this is helpful, please send us screenshots / a short video with the steps that lead to this error so we can take a closer look. * Thread Starter [lnd143](https://wordpress.org/support/users/lnd143/) * (@lnd143) * [3 years ago](https://wordpress.org/support/topic/export-kit-doesnt-work-3/#post-16742762) * Hi, I checked all that and it still doesn’t work.Here are the screenshots and the video : * [https://mia.ldportfolio.fr/wp-content/uploads/2023/05/Capture.jpg](https://mia.ldportfolio.fr/wp-content/uploads/2023/05/Capture.jpg) * [https://mia.ldportfolio.fr/wp-content/uploads/2023/05/Video-sans-titre-‐-Realisee-avec-Clipchamp.mp4](https://mia.ldportfolio.fr/wp-content/uploads/2023/05/Video-sans-titre-‐-Realisee-avec-Clipchamp.mp4) * [israelaz](https://wordpress.org/support/users/israelaz/) * (@israelaz) * [3 years ago](https://wordpress.org/support/topic/export-kit-doesnt-work-3/#post-16754603) * Hi * Try disabling all third-party plugins, and activating the Hello Elementor theme. Also, ensure that you clear all forms of cache, including your browser cache, your WP cache (your WP caching plugin if you have one), and your server cache. In this case, you can contact your hosting provider for help disabling the server cache. * Please, note that the tool won’t work if the Elementor Pro is disabled, so make sure you **enable** it first. * I hope this helps! * If the issue persists, send us the whole system info file so we can check that further. * Thread Starter [lnd143](https://wordpress.org/support/users/lnd143/) * (@lnd143) * [3 years ago](https://wordpress.org/support/topic/export-kit-doesnt-work-3/#post-16755464) * Hi, I already try that. I even created a new website with no pluggin and it doesn’t work. I have multiple websites with different hosts and it doesn’t work on any. I don’t see anywhere that I need Elementor pro to export a kit and it worked fine before with the free version. Is it new ?Here is the whole system info : [https://mia.ldportfolio.fr/wp-content/uploads/2023/05/system-info-mia.ldportfolio.fr-21-05-2023.txt](https://mia.ldportfolio.fr/wp-content/uploads/2023/05/system-info-mia.ldportfolio.fr-21-05-2023.txt) Thank you for your help. * [israelaz](https://wordpress.org/support/users/israelaz/) * (@israelaz) * [3 years ago](https://wordpress.org/support/topic/export-kit-doesnt-work-3/#post-16763801) * Hi * if Elementor Pro is disabled, the Export tool won’t load and it will give an error message “App could not be loaded”. This behavior has been reported to our developers, and they are working on a fix. Unfortunately, we do not have any exact ETA of when the fix will be released. We will recommend you keep an eye on our changelogs at this link: [https://elementor.com/help/changelog-of-elementor](https://elementor.com/help/changelog-of-elementor/). The only solution at the moment is to enable Elementor Pro when using the Export Tool, until the fix is released. * We apologize for any misunderstanding or frustration possibly caused by this issue. We are working hard on improving our product so our customers can have the best possible user experience. * Thank you! * Thread Starter [lnd143](https://wordpress.org/support/users/lnd143/) * (@lnd143) * [3 years ago](https://wordpress.org/support/topic/export-kit-doesnt-work-3/#post-16774253) * Thank you for this information. I’ll wait then. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Export Kit doesn’t work’ is closed to new replies. * ![](https://ps.w.org/elementor/assets/icon-256x256.gif?rev=3444228) * [Elementor Website Builder - more than just a page builder](https://wordpress.org/plugins/elementor/) * [Frequently Asked Questions](https://wordpress.org/plugins/elementor/#faq) * [Support Threads](https://wordpress.org/support/plugin/elementor/) * [Active Topics](https://wordpress.org/support/plugin/elementor/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/elementor/unresolved/) * [Reviews](https://wordpress.org/support/plugin/elementor/reviews/) ## Tags * [plugin](https://wordpress.org/support/topic-tag/plugin/) * 8 replies * 2 participants * Last reply from: [lnd143](https://wordpress.org/support/users/lnd143/) * Last activity: [3 years ago](https://wordpress.org/support/topic/export-kit-doesnt-work-3/#post-16774253) * Status: resolved