Title: Export not complete
Last modified: August 31, 2016

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# Export not complete

 *  [mattheoh](https://wordpress.org/support/users/mattheoh/)
 * (@mattheoh)
 * [10 years ago](https://wordpress.org/support/topic/export-not-complete/)
 * Hi, I m using your export for a few months.
    Every thing was working great, but
   for a few weeks, the exports don’t include all my users. I tried several times,
   and the export is never the same (can be 9Mb, 15Mb…) I have no errors displayed.
   When I look at the logs, I think the error related is this one : `[error] mod_fcgid:
   process /var/www/cgi-bin/cgi_wrapper/cgi_wrapper(20285) exit(communication error),
   get unexpected signal 11` Would you have an idea ?
 * [https://wordpress.org/plugins/export-user-data/](https://wordpress.org/plugins/export-user-data/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [qstudio](https://wordpress.org/support/users/qlstudio/)
 * (@qlstudio)
 * [10 years ago](https://wordpress.org/support/topic/export-not-complete/#post-7410891)
 * For the functionality to change, something else must have changed also – such
   as the WP version or on the server – perhaps a PHP upgrade.
 * I’m not sure I see a connection to the mod_fcgid error.
 * Keep checking logs and try to confirm what else has changed to help locate the
   problem.
 *  Thread Starter [mattheoh](https://wordpress.org/support/users/mattheoh/)
 * (@mattheoh)
 * [10 years ago](https://wordpress.org/support/topic/export-not-complete/#post-7410892)
 * I certainly changed WP version… I m actually on 4.4.2 version.
    For PHP, no upgrade,
   I tried with PHP 5.3 and 5.6 (can switch with Plesk)
 * Among what I read on the web, this mod_fcgid error, is often related with APC
   Cache… but this extension is not enabled on my server.
 * Continue to investigate, but not a lot of ideas ! :/
 * Thanks for your help

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Export not complete’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [mattheoh](https://wordpress.org/support/users/mattheoh/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/export-not-complete/#post-7410892)
 * Status: not resolved