Title: Export Plugin PDF Error
Last modified: August 30, 2016

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# Export Plugin PDF Error

 *  Resolved [refesh1029](https://wordpress.org/support/users/refesh1029/)
 * (@refesh1029)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/export-plugin-pdf-error-2/)
 * Hi,
 * When using the Export feature, WordPress generates an error when producing the
   PDF.
 * For example, when clicking export, it generates lots of symbols. At the bottom
   it says ‘An unexpected error occurred and your export request could not be fulfilled.’
 * I tried using both types of PDF Renderers
 * The Excel/CSV export works fine.
 * Thanks
 * [https://wordpress.org/plugins/restaurant-reservations/](https://wordpress.org/plugins/restaurant-reservations/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [NateWr](https://wordpress.org/support/users/natewr/)
 * (@natewr)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/export-plugin-pdf-error-2/#post-6797660)
 * Hi refesh1029,
 * Sorry to hear the PDF export is not working for you. It sounds like this is a
   server compatibility problem. I worked hard to minimize the server requirements
   for the PDF export. That’s why I included the TCPDF export as a backup. But generating
   PDF exports is always going to fail on some servers.
 * You’ll probably want to contact your web hosts. They should be able to help you
   locate your server’s error logs, which should be recording the exact error message
   produced while the PDF is generated. That should at least give us some idea of
   what’s failing.
 * If we’re not able to get it working, I’m happy to provide a refund. In the future,
   please get in touch via the [support form](http://themeofthecrop.com/about/support/)
   on my website. As a paying customer you’ll get faster support there and we can
   share private details to locate your purchase.
 *  Thread Starter [refesh1029](https://wordpress.org/support/users/refesh1029/)
 * (@refesh1029)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/export-plugin-pdf-error-2/#post-6797842)
 * Hi Nate,
 * I did send a message on your website a few days ago but didn’t get a response.
 * Anyway, I’ve contacted my web host and they have suggested that it is an issue
   to do with the plugin’s code.
 * It would be great to get this plugin working!
 * Thanks
 *  [NateWr](https://wordpress.org/support/users/natewr/)
 * (@natewr)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/export-plugin-pdf-error-2/#post-6797843)
 * Hi refresh1029,
 * Sorry you didn’t get a response from my website’s contact form. I never received
   an email. I’ve checked my submissions back to December 1 but don’t see any missing
   submissions, so looks like something went wrong. Can you send me a direct email
   at themeofthecrop [at] gmail.com?
 * Did your web host provide you with an error message that’s being generated with
   the PDF export? They should be able to tell you precisely what errors are occurring
   when you try to export. And they should help you locate your server’s error log
   so that you can look these up yourself. That will help us pinpoint the source
   of the problem.
 * If you can get me the exact error messages that occur, that will at least give
   us some idea of the source of the problem. If you know where the error log is,
   you can look up the exact date and time of when you made a PDF export to see 
   if an error is logged then.
 * Perhaps there is an error with the plugin’s code that can be worked out and I’m
   happy to help troubleshoot that. But I suspect it’s an issue with the server’s
   requirement. If we can identify that requirement, your hosts might be willing
   to enable certain features on your server.
 * Whose “fault” it is is largely semantic. The export addon requires that the server
   support some things for PDF rendering. If the server doesn’t, there’s nothing
   I’m aware of that I can do about that. The web hosts might call it “an issue 
   with the plugin’s code”, but at the end of the day the plugin’s code can only
   work if the server supports features required by the plugin.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Export Plugin PDF Error’ is closed to new replies.

 * ![](https://ps.w.org/restaurant-reservations/assets/icon-128x128.png?rev=2205491)
 * [Five Star Restaurant Reservations - WordPress Booking Plugin](https://wordpress.org/plugins/restaurant-reservations/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/restaurant-reservations/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/restaurant-reservations/)
 * [Active Topics](https://wordpress.org/support/plugin/restaurant-reservations/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/restaurant-reservations/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/restaurant-reservations/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [NateWr](https://wordpress.org/support/users/natewr/)
 * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/export-plugin-pdf-error-2/#post-6797843)
 * Status: resolved