Title: Export report issue Last modified: November 1, 2021 --- # Export report issue * Resolved [reVwow](https://wordpress.org/support/users/revwow/) * (@revwow) * [4 years, 7 months ago](https://wordpress.org/support/topic/export-report-issue/) * Hello, got some problème with exporting report with the “email link” method. We never recieved the email. I checked CRON all is well completed though. So i tried 5 times, i recieved 1 email after maybe 10 minutes. * I know that issue got caught before but i check everything i could see on old topics with no result. * Any idea how to fix this ? * Thanks Viewing 8 replies - 1 through 8 (of 8 total) * Thread Starter [reVwow](https://wordpress.org/support/users/revwow/) * (@revwow) * [4 years, 7 months ago](https://wordpress.org/support/topic/export-report-issue/#post-15026234) * Actually it seems there is an issue with “revenu” export only. It create the file in FTP woocommerce_upload/reports but nothing is sent. Also i dont know if it’s normal or not but it doenst create the “.headers” file for “revenue” report. - This reply was modified 4 years, 7 months ago by [reVwow](https://wordpress.org/support/users/revwow/). * [Nellybongo](https://wordpress.org/support/users/nellybongo/) * (@nellybongo) * [4 years, 7 months ago](https://wordpress.org/support/topic/export-report-issue/#post-15032046) * [@revwow](https://wordpress.org/support/users/revwow/) Yes I am getting exactly the same problem, only issue with revenue reports * Plugin Support [Grigorij S. a11n](https://wordpress.org/support/users/grigaswp/) * (@grigaswp) * [4 years, 7 months ago](https://wordpress.org/support/topic/export-report-issue/#post-15033191) * Hi there, * Thank you for reaching out and I’m sorry to hear about the troubles receiving the revenue report email! * As a first step, can you please install [WP Mail Logging plugin](https://wordpress.org/plugins/wp-mail-logging/) and check if emails are not sent out at all/there’s an error, or they are sent but you aren’t receiving the emails (making this a deliverability issue)? * [https://docs.woocommerce.com/document/email-faq/](https://docs.woocommerce.com/document/email-faq/) * I also don’t immediately see other reports of revenue reports emails not being sent at all (confirmed with WP Mail Logging plugin) – would you mind sharing links to forum threads/GitHub issues/articles describing this issue? * As a temporary workaround, you could try selecting a shorter period for the report so that the file is downloaded instantly, or accessing the email/report through WP Mail Logging plugin. * Thank you! * Thread Starter [reVwow](https://wordpress.org/support/users/revwow/) * (@revwow) * [4 years, 7 months ago](https://wordpress.org/support/topic/export-report-issue/#post-15053050) * I added wp mail logging. When i try to export “command” all is fine, and i see the log in the wp mail logging list but when i try to export “revenue” it doesnt send it, and i dont even see it in the log report in wp mail logging list. * [Joey – a11n](https://wordpress.org/support/users/jricketts4/) * (@jricketts4) * [4 years, 7 months ago](https://wordpress.org/support/topic/export-report-issue/#post-15062759) * Did you happen to try selecting a shorter period for the report per our previous suggestion? * Plugin Support [Grigorij S. a11n](https://wordpress.org/support/users/grigaswp/) * (@grigaswp) * [4 years, 6 months ago](https://wordpress.org/support/topic/export-report-issue/#post-15066214) * Hi there, * I wanted to follow up and let you know that this turned out to be a bug: * [https://github.com/woocommerce/woocommerce-admin/issues/7920](https://github.com/woocommerce/woocommerce-admin/issues/7920) * I’d suggest specifying a different period as a temporary workaround, and you’re more than welcome to keep an eye on the issue in GitHub. * I hope this helps! * Thread Starter [reVwow](https://wordpress.org/support/users/revwow/) * (@revwow) * [4 years, 6 months ago](https://wordpress.org/support/topic/export-report-issue/#post-15066367) * Selecting different period doesnt help. For some reason even if i select as exemple: from 1 OCT to 15 OCT it works and give me instant download but my 16 to 30 OCT perdiod force me to an email way and doesnt work as specified up there. * > you’re more than welcome to keep an eye on the issue in GitHub. * Sure i will. Hope for a fix soon anyway thanks ! * Plugin Support [Grigorij S. a11n](https://wordpress.org/support/users/grigaswp/) * (@grigaswp) * [4 years, 6 months ago](https://wordpress.org/support/topic/export-report-issue/#post-15066384) * Hi there, * > For some reason even if i select as example: from 1 OCT to 15 OCT it works and give me instant download but my 16 to 30 OCT perdiod force me to an email way and doesnt work as specified up there. * Thank you for additional details! * WooCommerce decides whether to send an email or offer an immediate download based on the number of records, so if I had to guess, I’d say that the file/report for the period between 16th and 30th of October is larger. * In this thread, user reports that the .csv file is created in the WooCommerce uploads folder: * [https://wordpress.org/support/topic/email-not-sending-for-revenue-monthly-report/#post-15063265](https://wordpress.org/support/topic/email-not-sending-for-revenue-monthly-report/#post-15063265) * As a temporary workaround, you could try accessing the file via FTP: * > [Using FileZilla](https://wordpress.org/support/article/using-filezilla/) * It’s hard to say how long it will take for our developers to fix this as the issue seems to be intermittent/not present on all sites, but I hope you’ll be able to access the file via FTP. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Export report issue’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-admin_b298d1.svg) * [WooCommerce Admin](https://wordpress.org/plugins/woocommerce-admin/) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-admin/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-admin/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-admin/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-admin/reviews/) ## Tags * [export](https://wordpress.org/support/topic-tag/export/) * [report](https://wordpress.org/support/topic-tag/report/) * 8 replies * 4 participants * Last reply from: [Grigorij S. a11n](https://wordpress.org/support/users/grigaswp/) * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/export-report-issue/#post-15066384) * Status: resolved