Title: export user data confirmations doesn’t work
Last modified: June 30, 2019

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# export user data confirmations doesn’t work

 *  Resolved [goodhead83](https://wordpress.org/support/users/goodhead83/)
 * (@goodhead83)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/export-user-data-confirmations-doesnt-work/)
 * I’m testing the export of user personal details. I added an email.
    The email
   came through but when i click the link to confirm the request it just goes to
   the homepage of my site and not confirmed.
 * ANy ideas

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Aert](https://wordpress.org/support/users/aahulsebos/)
 * (@aahulsebos)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/export-user-data-confirmations-doesnt-work/#post-11687550)
 * Hi [@goodhead83](https://wordpress.org/support/users/goodhead83/),
 * To better understand your issue;
 * The export of personal data is a core functionality of WordPress, since their
   privacy update WordPress 4.6.
 * We can help you find a solution, but it’s not a functionality of our plugin, 
   other than a link in our dashboard. Did you use the link in our dashboard? Or;
 * If you’re referring to the Cookie Statement US, where the user can object to 
   selling/sharing data to third parties. Please share your domain or if you want,
   log a support ticket at complianz.io/support/
 * For the first issue, does the status say: “confirmed” under tools > export personal
   data?
 * Let me know!
 *  Plugin Author [Aert](https://wordpress.org/support/users/aahulsebos/)
 * (@aahulsebos)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/export-user-data-confirmations-doesnt-work/#post-11702438)
 * Hi [@goodhead83](https://wordpress.org/support/users/goodhead83/),
 * Can we help any further? If you need us to have a look you can log a support 
   ticket at complianz.io/support/
 * regards Aert
 *  Plugin Author [Aert](https://wordpress.org/support/users/aahulsebos/)
 * (@aahulsebos)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/export-user-data-confirmations-doesnt-work/#post-11717809)
 * Resolved until further notice. Most likely a WordPress feature that we cannot
   change.
 * Aert Hulsebos

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘export user data confirmations doesn’t work’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Aert](https://wordpress.org/support/users/aahulsebos/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/export-user-data-confirmations-doesnt-work/#post-11717809)
 * Status: resolved