• Resolved biobalance

    (@biobalance)


    I updated to latest WP & theme version but as soon as I re-activate the extension pack, the site goes down (white screen of death). Please advise.

Viewing 4 replies - 1 through 4 (of 4 total)
  • bdbrown

    (@bdbrown)

    Since you’re using a commercial add-on for this theme we recommend you go to their official support channel so you can get support from the people who know it best.

    http://satoristudio.net/forums/

    Forum volunteers are not given access to commercial products so they would not know about the theme functionality or configuration. The vendors are the best resource for support of commercial products. Also, as the author is aware, commercial products are not supported in these forums.

    Thread Starter biobalance

    (@biobalance)

    Thanks @bdbrown. The Bento contact site had lead me to this forum. I contacted the plugin author directly.

    Theme Author satoristudio

    (@satoristudio)

    Dear Candy,

    I’ve replied to your direct email with further instructions 😉

    @bdbrown, thanks for caring! Will make sure the Expansion Pack questions are dealt with outside of the ww.wp.xz.cn forums!

    Sincerely,
    Andrii / Satori Studio

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    For pro or commercial product support please contact the author directly on their site.

    As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

Viewing 4 replies - 1 through 4 (of 4 total)

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