External form conversion behavior (Sendpress)

  • Resolved ljayszabo

    (@ljayszabo)


    6 years, 10 months ago

    Hello,

    I’m trying to use a ‘sendpress-signup’ form within a Hustle popup. Everything works as expected…except, I cannot get the modal window to close on form submission. The spinner icon just spins until the modal window is manually closed.

    I have set the option “External form conversion behavior” to “Close the pop-up”…but this behavior is not working with Sendpress forms.

    The Sendpress shortcode I’m using to embed the form…doesn’t have any useful options for this situation other than ‘redirect_page’.

    I’d appreciate any help with this…

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    6 years, 10 months ago

    Hello @ljayszabo

    Just to be on the safe side here, are you using this plugin?
    https://ww.wp.xz.cn/plugins/sendpress/

    Also, have you tried the other option, Re-direct to form target URL, to see what happens?

    Warm regards,
    Dimitris

    Thread Starter ljayszabo

    (@ljayszabo)

    6 years, 10 months ago

    Hi Dimitris, thank you for your reply.

    Yes, that is the correct sendpress plugin…I was using the following link for shortcode options reference:
    https://docs.sendpress.com/article/76-sp-signup

    I’ve tried all 3 options under the “external form conversion” settings in Hustle…same results.

    Regards,

    Jason

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    6 years, 10 months ago

    Hello @ljayszabo ,

    Have you tried this shortcode on a stand-alone page (not in a popup)? Because I just tested that plugin and it’s not working on the page the same way as in pop-up. I have tested this plugin on a site with only it enabled I am seeing the same spinning icon.
    So it’s something that needs to be reported to the Sendpress developer.

    kind regards,
    Kasia

    Thread Starter ljayszabo

    (@ljayszabo)

    6 years, 10 months ago

    Kasia,

    Thank you very much for your testing…I didn’t think of this!!! You are correct, I am experiencing the same behavior on a fresh install of WordPress with only Sendpress Newsletter plugin installed.

    I will resolve this support issue and will follow-up with the Sendpress developers.

    Regards,

    Jason

    naoflow

    (@naoflow)

    6 years, 9 months ago

    Hello,

    i’ve a similar issue with the ActiveCampaign plugin.
    Once the ajax request is performed nothing happens. Do i need to put some parameter to the form in order to enable hustle to detect the event?

    Thank you

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    6 years, 9 months ago

    Hello @naoflow ,

    Since your query is not related to the bug in the Sendpress plugin please open a separate thread on support forum as per forum regulations.

    https://ww.wp.xz.cn/support/plugin/wordpress-popup/

    kind regards,
    Kasia

Viewing 6 replies - 1 through 6 (of 6 total)

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