Title: External Javascript Not Working?
Last modified: July 11, 2019
---
# External Javascript Not Working?
* Resolved [1234s282](https://wordpress.org/support/users/1234s282/)
* (@1234s282)
* [6 years, 11 months ago](https://wordpress.org/support/topic/external-javascript-not-working-2/)
* Hello
* Attempting to integrate a booking widget into a clients website. Site is running
the latest WordPress 5.2.2 with HTTPS.
* I apologise for being a bit “vague” in this topic however due to client confidentiality
I cannot disclose the URL or name of the website in question. Hopefully someone
can still point me in the right direction!
* The company that handles this booking widget provides two lots of code for integration
into your own website. The first is an external JavaScript file that has to go
in either header.php or footer.php , then the second lot of code is specific
to the particular event you want the booking widget for.
* I have put the following into a static basic HTML page and it works without an
issue.
* ```
Test Page
```
* I have added the external JavaScript to header.php, footer.php and also in-line
on the same page and I can see that it is being correctly loaded using Google
Chromes Developer Tools, however I just get a blank space where the second lot
of code is entered on the page.
* This is on a “blank” WordPress 5.2.2 installation, tried both HTTP and HTTPS (
all my clients sites are HTTPS) , using the stock Twenty Nineteen theme (I also
tried Twenty Sixteen , no difference). No plugins or caching etc. are in use
on the development site I am testing this with.
* Does anybody have any advice? I have also tried 3rd party plugins such as “Insert
Headers & Footers” to handle the insertion of the JavaScript code however this
didn’t make a difference.
* I look forward to hearing any advice and suggestions!
Viewing 14 replies - 1 through 14 (of 14 total)
* Thread Starter [1234s282](https://wordpress.org/support/users/1234s282/)
* (@1234s282)
* [6 years, 11 months ago](https://wordpress.org/support/topic/external-javascript-not-working-2/#post-11721118)
* Quick update – after noticing my web host allows multiple WordPress version installs
via Softaculous I have done some more research:-
* WordPress 4.9.10 – Works
WordPress 5.0.4 – Works WordPress 5.1.1 – Doesn’t Work
WordPress 5.2.2 – Doesn’t Work
* So something happened in the 5.1 update to change the way JavaScript works? Can
anybody elaborate?
* [Andrew Nevins](https://wordpress.org/support/users/anevins/)
* (@anevins)
* WCLDN 2018 Contributor | Volunteer support
* [6 years, 11 months ago](https://wordpress.org/support/topic/external-javascript-not-working-2/#post-11721134)
* Do you absolutely need to provide a link to that JS, or can you grab the code
from that JS file?
* [Andrew Nevins](https://wordpress.org/support/users/anevins/)
* (@anevins)
* WCLDN 2018 Contributor | Volunteer support
* [6 years, 11 months ago](https://wordpress.org/support/topic/external-javascript-not-working-2/#post-11721151)
* It’s important that you tell us exactly what the output is when you say “I just
get a blank space where the second lot of code is entered on the page”
* And detail what code you’re adding and where exactly in which file.
* Thread Starter [1234s282](https://wordpress.org/support/users/1234s282/)
* (@1234s282)
* [6 years, 11 months ago](https://wordpress.org/support/topic/external-javascript-not-working-2/#post-11721190)
* Hi Andrew
* I appreciate such a prompt reply – I have tried linking to the file externally
and just typing the contents of the JS file straight in. Neither worked.
* Following the booking companies provided instructions they state to add the
*
* to either the header.php or footer.php towards the bottom.
* Whichever one I choose (or if i just put this in the same page as where I want
the content to go) , I can see that it’s being requested and successfully loaded.
* I still get a blank space on the page wherever I enter the second lot of code
instead of the booking widget loading – the full code still appears though in
the page source – just nothing renders :
*
* While on my static HTML page with the exact same code it loads up the booking
widget properly.
* As amended to my earlier post – I just did some test installations of WordPress
4.9.10 and 5.0.4 – both of those displayed the booking widget properly so it
seems like something was edited in the newer WordPress releases (possible for
security?)
* Thread Starter [1234s282](https://wordpress.org/support/users/1234s282/)
* (@1234s282)
* [6 years, 11 months ago](https://wordpress.org/support/topic/external-javascript-not-working-2/#post-11721195)
* I also found some very basic Javascript code online as an example (not related
at all to this booking site) and that Javascript worked – so it isn’t like WordPress
is blocking scripts or anything like that.
* [Andrew Nevins](https://wordpress.org/support/users/anevins/)
* (@anevins)
* WCLDN 2018 Contributor | Volunteer support
* [6 years, 11 months ago](https://wordpress.org/support/topic/external-javascript-not-working-2/#post-11721258)
* Would you be able to provide the full code you’re entering when you say:
* ```
```
* If the External JS File is on the Web then it won’t be sensitive and you should
feel free to post it here.
- This reply was modified 6 years, 11 months ago by [Andrew Nevins](https://wordpress.org/support/users/anevins/).
* [Andrew Nevins](https://wordpress.org/support/users/anevins/)
* (@anevins)
* WCLDN 2018 Contributor | Volunteer support
* [6 years, 11 months ago](https://wordpress.org/support/topic/external-javascript-not-working-2/#post-11721265)
* I want to get into the full detail of where exactly you’ve added it to the header.
php file and footer.php file.
* Thread Starter [1234s282](https://wordpress.org/support/users/1234s282/)
* (@1234s282)
* [6 years, 11 months ago](https://wordpress.org/support/topic/external-javascript-not-working-2/#post-11721267)
* ``
* Thanks Andrew
* Thread Starter [1234s282](https://wordpress.org/support/users/1234s282/)
* (@1234s282)
* [6 years, 11 months ago](https://wordpress.org/support/topic/external-javascript-not-working-2/#post-11721278)
* Following this integration guide to the letter
* `https://stickytickets.freshdesk.com/support/solutions/articles/3000017890-ticket-
widget`
* Even their support people aren’t sure – said they’d get back to me so I decided
to post on here.
* Appreciate all your replies 🙂
* [Andrew Nevins](https://wordpress.org/support/users/anevins/)
* (@anevins)
* WCLDN 2018 Contributor | Volunteer support
* [6 years, 11 months ago](https://wordpress.org/support/topic/external-javascript-not-working-2/#post-11721281)
* By briefly looking at that JS code, I can see that there are already some requirements
that it needs before it can run.
* Now I’m questioning where the code exactly fails. As you haven’t been able to
provide a link to your site, what you need to do is create a jsFiddle file that
replicates your issue. You can copy the source code of your website and put it
into the HTML part of the jsFiddle demo.
* Alternatively you can try debugging JS yourself: [https://developers.google.com/web/tools/chrome-devtools/javascript/](https://developers.google.com/web/tools/chrome-devtools/javascript/)
* Thread Starter [1234s282](https://wordpress.org/support/users/1234s282/)
* (@1234s282)
* [6 years, 11 months ago](https://wordpress.org/support/topic/external-javascript-not-working-2/#post-11721449)
* Thanks Andrew – this is a whole new area to me but I shall have a look 🙂
* [princewebx](https://wordpress.org/support/users/princewebx/)
* (@princewebx)
* [6 years, 10 months ago](https://wordpress.org/support/topic/external-javascript-not-working-2/#post-11750723)
* [@anevins](https://wordpress.org/support/users/anevins/) wordpress wont allow
me to add script codes from my ad companies in my widgets or posts where i want
adds to appear.
* when placed in widgets, it will spin for eternity without saving.
when placed
in posts where i want ads to appear, it will generate page not found.
* wordpress wont allow javascript.
* i need help
* [Andrew Nevins](https://wordpress.org/support/users/anevins/)
* (@anevins)
* WCLDN 2018 Contributor | Volunteer support
* [6 years, 10 months ago](https://wordpress.org/support/topic/external-javascript-not-working-2/#post-11751031)
* Which ad companies, is it just Google? There are plugins available for Google
adverts so to help you on this.
* Thread Starter [1234s282](https://wordpress.org/support/users/1234s282/)
* (@1234s282)
* [6 years, 10 months ago](https://wordpress.org/support/topic/external-javascript-not-working-2/#post-11751819)
* Just to update you, the ticket company fixed something at their end (I don’t
know the details) and now it works!
Viewing 14 replies - 1 through 14 (of 14 total)
The topic ‘External Javascript Not Working?’ is closed to new replies.
## Tags
* [external](https://wordpress.org/support/topic-tag/external/)
* [javascript](https://wordpress.org/support/topic-tag/javascript/)
* [script](https://wordpress.org/support/topic-tag/script/)
* In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
* 14 replies
* 3 participants
* Last reply from: [1234s282](https://wordpress.org/support/users/1234s282/)
* Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/external-javascript-not-working-2/#post-11751819)
* Status: resolved
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