Title: Extremely bad loading performance
Last modified: August 31, 2016

---

# Extremely bad loading performance

 *  Resolved [Marcel Pedargosa](https://wordpress.org/support/users/marcel-pedargosa/)
 * (@marcel-pedargosa)
 * [10 years ago](https://wordpress.org/support/topic/extremely-bad-loading-performance/)
 * Hello,
 * I have [http://panopticon.space/](http://panopticon.space/) site and the loading
   performance is as follows:
 * [https://tools.pingdom.com/#!/u1Wjg/http://panopticon.space/](https://tools.pingdom.com/#!/u1Wjg/http://panopticon.space/)
 * This is not acceptable. My hosting recommended me to “Contact WP.com and ask 
   them to fix the problem with their service.”
 * Could you please help to fix it?
 * Thank you,
 * Marcel

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Adrian Roselli](https://wordpress.org/support/users/adrian-roselli/)
 * (@adrian-roselli)
 * [10 years ago](https://wordpress.org/support/topic/extremely-bad-loading-performance/#post-7450821)
 * You should ask the .com site. This site and support forum does not provide support
   for the hosting offered at the .com.
 * Visit [https://support.wordpress.com/](https://support.wordpress.com/)
 *  Thread Starter [Marcel Pedargosa](https://wordpress.org/support/users/marcel-pedargosa/)
 * (@marcel-pedargosa)
 * [10 years ago](https://wordpress.org/support/topic/extremely-bad-loading-performance/#post-7450825)
 * OK, thank you. Just reported .com
 *  [Jason King](https://wordpress.org/support/users/jasoncharlesstuartking/)
 * (@jasoncharlesstuartking)
 * [10 years ago](https://wordpress.org/support/topic/extremely-bad-loading-performance/#post-7450835)
 * Your website is not actually hosted on wordpress.com is it? Because otherwise,
   why would you have a hosting company? So there’s no point in asking wp.com for
   help: ask the volunteers here at wordpress.org instead.
 * It’s sensible to use a third party tool to assess page loading speed. Usually
   you can get some clues to help you figure out what’s going wrong.
 * First test I ran, Pingdom’s tool couldn’t even load the page, timed out after
   a minute of trying.
 * Second attempt it said your page size is 2.5mb with a load time of 2.14s. Which
   could probably be improved upon (caching, reduce the number of requests etc) 
   but doesn’t explain the previous delay. Nothing in the results gave an obvious
   clue as to what the problem is.
 * Third attempt the site wouldn’t load again, so the problem is inconsistent. It
   could be a WordPress problem, but I’d guess it’s the server/hosting.
 * The DNS Health Checking tool – [http://dnscheck.pingdom.com/?domain=panopticon.space](http://dnscheck.pingdom.com/?domain=panopticon.space)–
   said all is well.
 * So this is something to take up with your hosting company, who have passed the
   buck rather too quickly and in the wrong direction, which doesn’t inspire confidence.
 * Looks like you’re using a company called Runhosting – I notice they’re offering
   paid and free hosting. If free is what you’re on, lower your expectations!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Extremely bad loading performance’ is closed to new replies.

## Tags

 * [loading](https://wordpress.org/support/topic-tag/loading/)
 * [performance](https://wordpress.org/support/topic-tag/performance/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 3 participants
 * Last reply from: [Jason King](https://wordpress.org/support/users/jasoncharlesstuartking/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/extremely-bad-loading-performance/#post-7450835)
 * Status: resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics