Title: Facebook for WooCommerce – Cannot access settings + Conversions API not tracking Last modified: March 30, 2025 --- # Facebook for WooCommerce – Cannot access settings + Conversions API not tracking * Resolved [kinqmon](https://wordpress.org/support/users/kinqmon/) * (@kinqmon) * [1 year, 1 month ago](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/) * Hi there, * I’m experiencing serious issues with the **Facebook for WooCommerce** plugin on my website. I use a **DirectAdmin server with LiteSpeed**, and also have the** LiteSpeed Cache plugin** active on WordPress. Two major issues: * **1. ❌ Cannot access settings page** * When I try to visit: /wp-admin/admin.php?page=wc-facebook-settings * I get the error: * > “Sorry, you are not allowed to access this page.” * I’m logged in with full admin permissions. The plugin is active, but the settings section is completely inaccessible. There’s no Facebook tab under WooCommerce > Settings or in the Marketing section. * **2. ⚠️ Conversions API (CAPI) not working as expected** * Although the Pixel is connected via the plugin, **not all key events are tracked properly**. * • Only PageView and AddToCart are being tracked * • ViewContent and InitiateCheckout are **missing** * • Meta Pixel Helper does not detect those events * • In Events Manager, most events are showing as **Browser-only**, not **Browser + Server** * I also attempted to use the Meta Event Setup Tool and created some events manually— but those only work partially and inconsistently. * **✅ What I’ve tried:** * • Reinstalling the plugin and reconnecting multiple times * • Cleared all LiteSpeed cache (WordPress + server level) * • Disabled JS/CSS optimization and JS delay in LiteSpeed * • Manually added CAPI code via functions.php – caused fatal errors * • Attempted to use Stape.io as CAPI gateway – it’s paid now * • Created an access token for CAPI but no interface to use it in the plugin * **🔧 System Details:** * • WordPress: [6.7.2] * • WooCommerce: [9.7.1] * • Facebook for WooCommerce plugin: latest version * • Theme: WoodMart * • Hosting: DirectAdmin + LiteSpeed server * • Cache plugin: LiteSpeed Cache (active) * **Question:** * Is this a known issue with the plugin on LiteSpeed or DirectAdmin setups? * What is the correct way to access settings or enable full CAPI tracking? * Any help would be greatly appreciated 🙏 * Thank you. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffacebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking%2Fpage%2F3%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 31 through 40 (of 40 total) [←](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/page/2/?output_format=md) [1](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/?output_format=md) [2](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/page/2/?output_format=md) 3 * Thread Starter [kinqmon](https://wordpress.org/support/users/kinqmon/) * (@kinqmon) * [1 year ago](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/page/3/#post-18434878) * and besides, InitiateCheckout is not coming out either * Thread Starter [kinqmon](https://wordpress.org/support/users/kinqmon/) * (@kinqmon) * [1 year ago](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/page/3/#post-18434880) * [https://privatebin.net/?c99543ab62c7dd37#6PG4t3vdNxViWvKVxacX1NhXSswbEEnoQ4aC52yD4T8x](https://privatebin.net/?c99543ab62c7dd37#6PG4t3vdNxViWvKVxacX1NhXSswbEEnoQ4aC52yD4T8x) * Thread Starter [kinqmon](https://wordpress.org/support/users/kinqmon/) * (@kinqmon) * [1 year ago](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/page/3/#post-18434901) * [https://hizliresim.com/1eg0ini](https://hizliresim.com/1eg0ini) * Thread Starter [kinqmon](https://wordpress.org/support/users/kinqmon/) * (@kinqmon) * [1 year ago](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/page/3/#post-18436791) * i filmed browser-based events by making an add-on to artificial intelligence, but I don’t know how healthy it would be * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [1 year ago](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/page/3/#post-18450902) * Hi [@kinqmon](https://wordpress.org/support/users/kinqmon/) * Have you switched to/are actively using any other CAPI integration, or have customized the events in any way? * Looking at them with the [Pixel Helper extension](https://chromewebstore.google.com/detail/meta-pixel-helper/fdgfkebogiimcoedlicjlajpkdmockpc), it does not look like the events are being sent through Facebook for WooCommerce CAPI integration. * Looking forward to your response, Marija * Thread Starter [kinqmon](https://wordpress.org/support/users/kinqmon/) * (@kinqmon) * [12 months ago](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/page/3/#post-18451127) * Yes, I am using the Pixel Your Site plugin. However, your plugin does not work properly with the WoodMart theme. It seems to be functioning incompletely, and the Conversions API does not appear to be working correctly either. * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [12 months ago](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/page/3/#post-18452483) * Hi [@kinqmon](https://wordpress.org/support/users/kinqmon/) * We can not guarantee compatibility with all themes, especially if they alter WooCommerce default templates. * Please let us know if there’s anything else we can help you with. * Kind regards, Marija * Thread Starter [kinqmon](https://wordpress.org/support/users/kinqmon/) * (@kinqmon) * [12 months ago](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/page/3/#post-18457134) * but there was no such problem before, and then this incident came out * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [11 months, 4 weeks ago](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/page/3/#post-18461430) * Hi [@kinqmon](https://wordpress.org/support/users/kinqmon/) , * It would be best to reach out to WoodMart theme support, so that they look at this on their end as well (as the theme modifies most of the WooCommerce default templates, which the plugin relies on to work). * Kind regards, Marija * Thread Starter [kinqmon](https://wordpress.org/support/users/kinqmon/) * (@kinqmon) * [11 months, 3 weeks ago](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/page/3/#post-18466342) * sorry i moved the site to Shopify no one could help me Viewing 10 replies - 31 through 40 (of 40 total) [←](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/page/2/?output_format=md) [1](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/?output_format=md) [2](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/page/2/?output_format=md) 3 The topic ‘Facebook for WooCommerce – Cannot access settings + Conversions API not tracking’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 40 replies * 4 participants * Last reply from: [kinqmon](https://wordpress.org/support/users/kinqmon/) * Last activity: [11 months, 3 weeks ago](https://wordpress.org/support/topic/facebook-for-woocommerce-cannot-access-settings-conversions-api-not-tracking/page/3/#post-18466342) * Status: resolved