Title: Facebook Plugin doesn’t sync
Last modified: May 13, 2019

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# Facebook Plugin doesn’t sync

 *  Resolved [faboulous](https://wordpress.org/support/users/faboulous/)
 * (@faboulous)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/facebook-plugin-doesnt-sync/)
 * Hello, on our site we have installed Woocommerce and the official Facebook add-
   on to generate the product feed. Pixel however does not see the Woocommerce Product
   Catalog ID and therefore does not load the products.
    We contacted Facebook assistance
   but were told to contact Woocommerce because it’s not a Facebook problem.
 * Wordpress: 4.9.10
    Woocommerce: 3.5.4 Facebook: 1.9.12
 * Here a screencast of what happens: _[ Removed ]_
 * Someone can tell us what we can do?
 * thank you
    -  This topic was modified 7 years, 1 month ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffacebook-plugin-doesnt-sync%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Stef](https://wordpress.org/support/users/serafinnyc/)
 * (@serafinnyc)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/facebook-plugin-doesnt-sync/#post-11525897)
 * First, I would take down that video. You are allowing people to see your API 
   Key and account information and thus allowing someone to grab information.
 * Second, I didn’t see a catalog I saw numerous other things but didn’t see a catalog.
 * Lastly, that plugin is a pain and constantly throws glitches. I know it sucks
   but I advise making sure you add a catalog manually. I went thru this and it 
   was a pain.
 * This plugin is developed by a 3rd party thru WooCommerce but not by WC and I’m
   shocked it is even still being used it is so bad.
    -  This reply was modified 7 years, 1 month ago by [Stef](https://wordpress.org/support/users/serafinnyc/).
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [7 years, 1 month ago](https://wordpress.org/support/topic/facebook-plugin-doesnt-sync/#post-11526435)
 * > First, I would take down that video. You are allowing people to see your API
   > Key and account information and thus allowing someone to grab information.
 * Fixed. Still delete that video if you can and consider changing your API key.
 *  [Stef](https://wordpress.org/support/users/serafinnyc/)
 * (@serafinnyc)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/facebook-plugin-doesnt-sync/#post-11526440)
 * Thanks [@jdembowski](https://wordpress.org/support/users/jdembowski/)
 *  Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/)
 * (@fernashes)
 * Automattic Happiness Engineer
 * [7 years ago](https://wordpress.org/support/topic/facebook-plugin-doesnt-sync/#post-11533927)
 * Hey there [@faboulous](https://wordpress.org/support/users/faboulous/) – we’ve
   passed your thoughts on to Facebook. However, as this is the forum for the WooCommerce
   core plugin, we don’t have any options for supporting the Facebook plugin.
 * As Facebook has developed this plugin themselves, they also handle the support
   for it.
 * You can find extensive documentation here:
    [https://www.facebook.com/business/help/900699293402826](https://www.facebook.com/business/help/900699293402826)
 *  Thread Starter [faboulous](https://wordpress.org/support/users/faboulous/)
 * (@faboulous)
 * [7 years ago](https://wordpress.org/support/topic/facebook-plugin-doesnt-sync/#post-11533949)
 * thanks everybody.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Facebook Plugin doesn’t sync’ is closed to new replies.

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 * 5 replies
 * 4 participants
 * Last reply from: [faboulous](https://wordpress.org/support/users/faboulous/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/facebook-plugin-doesnt-sync/#post-11533949)
 * Status: resolved