Title: Failed backup migration
Last modified: October 16, 2023

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# Failed backup migration

 *  Resolved [xpcmktg](https://wordpress.org/support/users/xpcmktg/)
 * (@xpcmktg)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/failed-backup-migration/)
 * DEBUG CODE: BMI-V3nxT7nI-83621
 * I was trying to backup our website and it stopped and failed around the 40% mark

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [xpcmktg](https://wordpress.org/support/users/xpcmktg/)
 * (@xpcmktg)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/failed-backup-migration/#post-17127202)
 * Website is xclusivepc.net
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/failed-backup-migration/#post-17128416)
 * Hi [@xpcmktg](https://wordpress.org/support/users/xpcmktg/)
 * Your debug code, tells me that the backup was cancelled by Apache Web Server.
   
   It was most likely caused by KeepAliveTimeout directive in Apache configuration.
 * We have alternate backup method, that can bypass this limitation.
   Simply, follow
   below steps, there are also other things you can improve.
 * Please open first section of the plugin named: “What will be backed up?”
   Find
   subsection named: “Exclude by folder / file name (case-sensitive)”Here add these
   three rules, like on image: [https://prnt.sc/9oftADPd_Z7e](https://prnt.sc/9oftADPd_Z7e)
 * Once you do that, please follow these steps:
    1. Go to “Other options” section
    2. Change backup method: [https://prnt.sc/1s1ofpa](https://prnt.sc/1s1ofpa)
    3. Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31)
    4. Save “Other options” section
    5. Force stop both processes: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
 * When you do that, try to run your backup once again.
 * Let me know if that worked for you 🙂
   Thank you!
 *  Thread Starter [xpcmktg](https://wordpress.org/support/users/xpcmktg/)
 * (@xpcmktg)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/failed-backup-migration/#post-17133316)
 * Hello, I’ve followed this step by step and it’s still not working 🙁
 * Sending here the debug code
 * BMI-7zFhr2p7-70530
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/failed-backup-migration/#post-17137585)
 * Hi [@xpcmktg](https://wordpress.org/support/users/xpcmktg/)
 * Could you please disable Jetpack and Jetpack Security and try to run the backup
   once again?
 * They may block some functionality of our plugin.
 * —
 * If that won’t work, could you please check in browser developer console if you
   see some errors and put screenshot of it there?
 * To open developer console press F12 -> Select “Console” from the tabs. You may
   need to click on “show more” icon in order to see “Console” option.
 * Let me know if it works after that 🙂
   Thank you!
 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/failed-backup-migration/#post-17149145)
 * Hey [@xpcmktg](https://wordpress.org/support/users/xpcmktg/) ,
 * We haven’t heard from you since, so I’ll assume that the issue is resolved and
   will close this support ticket. If you face any new issues, please feel free 
   to open a new ticket.
 * Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Failed backup migration’ is closed to new replies.

 * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566)
 * [Backup Migration](https://wordpress.org/plugins/backup-backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/backup-backup/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/backup-backup/unresolved/)
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 * 5 replies
 * 3 participants
 * Last reply from: [MixHa](https://wordpress.org/support/users/mixha/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/failed-backup-migration/#post-17149145)
 * Status: resolved