Title: failed install
Last modified: August 30, 2016

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# failed install

 *  Resolved [Dublinate](https://wordpress.org/support/users/dublinate/)
 * (@dublinate)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/failed-install-3/)
 * Hi, I doubt that this is specific to MailPoet, but it just so happens to be the
   plugin I’m having issues with. I installed it on a new site and got the “white
   screen of death”, So I deleted the plugin folder via ftp and got the WP-admin
   site back up and running. However; now when I try to re-install MailPoet; Its
   just not working: it says its installed correctly, but none of the features, 
   sample newsletters or settings pages show anything. I’ve gone through the data
   base and deleted or changed every record where “wysija” exists (i.e. under admin
   permissions record changed “wysija” to “wysiia”) and deleted every file and folder
   with any “wysija” mention but still the plugin is not loading correctly. I use
   MailPoet on all my other websites and one has the premium version (but the account
   is not under my email address)
 * Can anyone point me in the direction of how to troubleshoot a failed plugin instillation
   and clean up the site/database after?
 * [https://wordpress.org/plugins/wysija-newsletters/](https://wordpress.org/plugins/wysija-newsletters/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [Dublinate](https://wordpress.org/support/users/dublinate/)
 * (@dublinate)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/failed-install-3/#post-6445422)
 * I used the MailPoet re-install feature and it corrected the issue, MailPoet now
   looking like a brand new fresh install, delighted! Great Plugin!
 *  [Wysija](https://wordpress.org/support/users/wysija/)
 * (@wysija)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/failed-install-3/#post-6445600)
 * We’re glad you found the solution!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘failed install’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wysija-newsletters_ffddcc.svg)
 * [MailPoet Newsletters (Previous)](https://wordpress.org/plugins/wysija-newsletters/)
 * [Support Threads](https://wordpress.org/support/plugin/wysija-newsletters/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/wysija-newsletters/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wysija-newsletters/reviews/)

## Tags

 * [failed install](https://wordpress.org/support/topic-tag/failed-install/)

 * 2 replies
 * 2 participants
 * Last reply from: [Wysija](https://wordpress.org/support/users/wysija/)
 * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/failed-install-3/#post-6445600)
 * Status: resolved