Title: Failed integration
Last modified: August 19, 2019

---

# Failed integration

 *  [bostendorf](https://wordpress.org/support/users/bostendorf/)
 * (@bostendorf)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/failed-integration/)
 * Hi,
 * Unfortunately the integration of the WooCommerce Zoho CRM plugin doesn’t work.
   We have entered all necessary information (client ID; Secret Key & API Token),
   authorized access to Zoho CRM but somehow we are always redirected to the initial
   setup page afterwards (asking for client ID, secret key etc.).
 * Can you please advise on what is going wrong? Shouldn’t we be able to match the
   fields once all information is filled in?
 * Thank you

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Magesture](https://wordpress.org/support/users/infomagesture/)
 * (@infomagesture)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/failed-integration/#post-11851725)
 * Thanks for reaching us. Have you checked “Zoho API Auth Token” field after redirected
   back to the setup page, if Zoho API Auth Token is there, You can sync data from
   the Zoho Crm -> Manual Sync.
 *  Thread Starter [bostendorf](https://wordpress.org/support/users/bostendorf/)
 * (@bostendorf)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/failed-integration/#post-11851896)
 * Thank you. Data is now sync. However I can’t match the fields at the moment. 
   How does it work? Do I need the premium version to be able to do it?
 *  Thread Starter [bostendorf](https://wordpress.org/support/users/bostendorf/)
 * (@bostendorf)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/failed-integration/#post-11851928)
 * One more question: Data (sales orders) is not snyc automatically. It only works
   manually. How can I change it? Is there any support hotline to contact?
 *  Plugin Author [Magesture](https://wordpress.org/support/users/infomagesture/)
 * (@infomagesture)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/failed-integration/#post-11860122)
 * We are glad to help you. Yes the field mapping feature available only in pro 
   version. You can purchase pro version from below link
    [Woocommrece Zoho CRM Pro version](https://magesture.com/product/woocommrece-zoho-crm-bi-directional-integration/).
 * For second question Have you check that “Auto sync Orders” is set to Yes in “
   Magesture Zoho CRM Integration Options” and is there any error or success message
   in report for that order.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Failed integration’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woo-zoho-crm_cab29f.svg)
 * [WooCommerce Zoho CRM Integration](https://wordpress.org/plugins/woo-zoho-crm/)
 * [Support Threads](https://wordpress.org/support/plugin/woo-zoho-crm/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-zoho-crm/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-zoho-crm/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-zoho-crm/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Magesture](https://wordpress.org/support/users/infomagesture/)
 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/failed-integration/#post-11860122)
 * Status: not resolved