Title: Failed – Network error Last modified: March 14, 2022 --- # Failed – Network error * Resolved [e.lito](https://wordpress.org/support/users/elito-1/) * (@elito-1) * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-network-error-5/) * Hi, * i’m facing this problem “Failed – Network error” in chrome if i click “resume” it’s good but users will not do this. The bug is also with safari. I tried to deactivate wprocket : no changes. I tried also to private navigation : no results. * So i change options to “redirect to file” but i would have prefered that the download start directly. * I can provide you access if necessary. * Best regards thanks in advance. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffailed-network-error-5%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/failed-network-error-5/page/2/?output_format=md) [→](https://wordpress.org/support/topic/failed-network-error-5/page/2/?output_format=md) * [fmejia223](https://wordpress.org/support/users/fmejia223/) * (@fmejia223) * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-network-error-5/#post-15458606) * I am also experiencing this issue. * [Razvan Aldea](https://wordpress.org/support/users/raldea89/) * (@raldea89) * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-network-error-5/#post-15459534) * Hello, * [@elito-1](https://wordpress.org/support/users/elito-1/) I could not discover any documents/downloads that trigger the download process inside your page. Could you redirect me to a page that has them, or create a test page where I could go and test the download process? * [@fmejia223](https://wordpress.org/support/users/fmejia223/) could you also provide a link to the website with some downloads so I can test them? * Kind Regards! Razvan * Thread Starter [e.lito](https://wordpress.org/support/users/elito-1/) * (@elito-1) * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-network-error-5/#post-15459785) * Hi, * yes, you can go [here](https://www.paysansdenature.fr/test-download-monitor/) i put one text link and one button download block. * The document/download is in force download mode. * Thank you for your help. * [Razvan Aldea](https://wordpress.org/support/users/raldea89/) * (@raldea89) * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-network-error-5/#post-15459811) * Could you please go to dashboard > Settings > Permalinks and click save without changing anything. After that, please go to dashboard > Downloads > Settings > Advanced > Miscellaneous and clear the transients and let me know if the download is working. * Also, could you please tell me the version of your installed Download Monitor plugin and if this problem appeared after the latest update? * Kind Regards! Razvan * Thread Starter [e.lito](https://wordpress.org/support/users/elito-1/) * (@elito-1) * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-network-error-5/#post-15459867) * Wow very reactive support i appreciate ! * I have done what you say but nothing change plugin is in ‘4.5.6 Version’ * [Razvan Aldea](https://wordpress.org/support/users/raldea89/) * (@raldea89) * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-network-error-5/#post-15460847) * Thanks for trying. * It might be an issue caused by a plugin or your theme. I recommend installing this plugin: [https://wordpress.org/plugins/health-check/](https://wordpress.org/plugins/health-check/) * After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website. * Go to its troubleshoot mode and only activate Download Monitor and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins. * Please let me know how it goes and what you find! * Kind Regards! Razvan * Thread Starter [e.lito](https://wordpress.org/support/users/elito-1/) * (@elito-1) * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-network-error-5/#post-15461087) * I just try this (theme twenty-twenty and just download monitor activated) but nope … same result : Failed – Network error. * one info -> PHP is in 7.3 * I can provide access if you want. * Thanks for your help. * [Razvan Aldea](https://wordpress.org/support/users/raldea89/) * (@raldea89) * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-network-error-5/#post-15461139) * Could you send some screenshots with the plugin’s settings, namely: dashboard > Downloads > Settings > : – General – Advanced > Page setup – Advanced > Hashes * You can use something like [https://imgur.com/](https://imgur.com/) to place your screenshots. Sadly we currently can’t reproduce the behavior you are experiencing, so more info is better. * We are not allowed to request or receive access on these forums as you see here: [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff) * Kind Regards! Razvan * [fmejia223](https://wordpress.org/support/users/fmejia223/) * (@fmejia223) * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-network-error-5/#post-15461161) * I am not sure if this helps – but the host company put a cache exception on the pages that have my download links. It appears to have solved my network error issue, but I will let you know if anything comes up. * [Razvan Aldea](https://wordpress.org/support/users/raldea89/) * (@raldea89) * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-network-error-5/#post-15461184) * Thank you [@fmejia223](https://wordpress.org/support/users/fmejia223/) for the great info * Thread Starter [e.lito](https://wordpress.org/support/users/elito-1/) * (@elito-1) * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-network-error-5/#post-15461364) * Thanks [@fmejia223](https://wordpress.org/support/users/fmejia223/) sadly i can’t change cache settings with the host company (OVH). But the website will move from this hosting in the next months. * [@raldea89](https://wordpress.org/support/users/raldea89/) i put the screenshots on the web page : [https://www.paysansdenature.fr/test-download-monitor/](https://www.paysansdenature.fr/test-download-monitor/) tell me if it change something if not i will wait for the next host. * Thanks. * [Razvan Aldea](https://wordpress.org/support/users/raldea89/) * (@raldea89) * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-network-error-5/#post-15463462) * Thanks for the info. No, the settings should not be a problem. Also, I tested with your exact same settings and one of your documents and everything worked. Could you tell me if this happened after the latest update or was a problem for a longer time? * Kind Regards! Razvan * Thread Starter [e.lito](https://wordpress.org/support/users/elito-1/) * (@elito-1) * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-network-error-5/#post-15463764) * Hi thank you for trying again, * i installed the plugin last week, before the update, so i can’t say it was a long time :-). * Regards. * [Razvan Aldea](https://wordpress.org/support/users/raldea89/) * (@raldea89) * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-network-error-5/#post-15463974) * If you try and rollback to version 4.5.5 does it work? You can find the file here : [https://downloads.wordpress.org/plugin/download-monitor.4.5.5.zip](https://downloads.wordpress.org/plugin/download-monitor.4.5.5.zip), just download, go to plugins > Add New > Upload and overwrite the 4.5.6 version, test it and let us know if this made any differences ( asking you this because I am confused and did not understand if the error came from the last update or not ). * Kind Regards! Razvan * Thread Starter [e.lito](https://wordpress.org/support/users/elito-1/) * (@elito-1) * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-network-error-5/#post-15479507) * Hi, * i test to replace with 4.5.5 but same result i also test with 4.5.7 : no change. So i will wait for new hosting service. * I hope this could help. Have a nice day. Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/failed-network-error-5/page/2/?output_format=md) [→](https://wordpress.org/support/topic/failed-network-error-5/page/2/?output_format=md) The topic ‘Failed – Network error’ is closed to new replies. * ![](https://ps.w.org/download-monitor/assets/icon-256x256.png?rev=3198936) * [Download Monitor](https://wordpress.org/plugins/download-monitor/) * [Frequently Asked Questions](https://wordpress.org/plugins/download-monitor/#faq) * [Support Threads](https://wordpress.org/support/plugin/download-monitor/) * [Active Topics](https://wordpress.org/support/plugin/download-monitor/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/download-monitor/unresolved/) * [Reviews](https://wordpress.org/support/plugin/download-monitor/reviews/) * 18 replies * 5 participants * Last reply from: [beatrice12](https://wordpress.org/support/users/beatrice12/) * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/failed-network-error-5/page/2/#post-15487579) * Status: resolved