Title: Failed payment & subscriptions
Last modified: September 22, 2022

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# Failed payment & subscriptions

 *  Resolved [emma363](https://wordpress.org/support/users/emma363/)
 * (@emma363)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/failed-payment-subscriptions/)
 * Hello,
 * I have monthly payment on my website with subscriptions.
    When a payment fails
   it tries again for five times.It is the normal process. The order is “failed”
   and the subscription is “pending”.
 * 1) When the last try is done and the payment did not work, what happens ? Does
   the subscription automatically get canceled or is still pending ?
 * 2) What I want to do is : send and email to the admin when the last try has been
   done and the subscription is (hopefully automatically) canceled.
 * Could you help me achieve that ?
 * Thank you for your time 🙂
 * Cheers

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [WP Swings](https://wordpress.org/support/users/wpswings/)
 * (@wpswings)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/failed-payment-subscriptions/#post-16036505)
 * Hi,
 * Thanks for reaching out!
 * 1. Yes when the payment is failed till the last time, then the subscription is
   automatically canceled.
 * 2. Currently this thing is not possible, for more details you can connect with
   our support team, they will check this and update you accordingly.
 * Regards
 *  Thread Starter [emma363](https://wordpress.org/support/users/emma363/)
 * (@emma363)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/failed-payment-subscriptions/#post-16044031)
 * Hello,
    Thank you for your quick answer.
 * So there is something I still don’t understand.
    The last failed payment was 
   on 21st of june. But the subscription changed status from “pending” to “canceled”
   on the 30 of August. And it says in the BO “subscription cancelled by customer
   from their account page”. So is it really automatically canceled ?
 * Payment are monthly so it could not have been working until then.
 * thank you ! 🙂
    -  This reply was modified 3 years, 8 months ago by [emma363](https://wordpress.org/support/users/emma363/).
 *  Plugin Author [WP Swings](https://wordpress.org/support/users/wpswings/)
 * (@wpswings)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/failed-payment-subscriptions/#post-16047044)
 * Hi,
 * This may happen because of the renewal orders, as it will not cancel the whole
   subscription order if there is a recurring ahead waiting ahead to happen in the
   next month.
 * Regards

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Failed payment & subscriptions’ is closed to new replies.

 * ![](https://ps.w.org/subscriptions-for-woocommerce/assets/icon-256x256.gif?rev
   =2900200)
 * [Subscriptions for WooCommerce](https://wordpress.org/plugins/subscriptions-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/subscriptions-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/subscriptions-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/subscriptions-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/subscriptions-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/subscriptions-for-woocommerce/reviews/)

## Tags

 * [failed payment](https://wordpress.org/support/topic-tag/failed-payment/)

 * 3 replies
 * 2 participants
 * Last reply from: [WP Swings](https://wordpress.org/support/users/wpswings/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/failed-payment-subscriptions/#post-16047044)
 * Status: resolved