Failed to connect to WordPress.com

Resolved

(@romi74)

Hi,

I installed Jetpack Boost but I receive this message:

Failed to connect to WordPress.com
HTTP 500 error received while communicating with the server.

{
  "code": "site_inaccessible_404",
  "message": "The Jetpack server was unable to communicate with your site https://www.programegratuitepc.com [HTTP 404].  Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.com/support/",
  "data": 400
}

What is the problem?

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

deathlynotes
(@deathlynotes)

4 years, 11 months ago

Hello there,

Even if the debugger tool reports a healthy connection with your site, the REST API is being blocked on the Jetpack plugin, returning a 403 unauthorized error API calls to this blog has been disabled. The xmlrpc.php endpoint is being blocked at your server’s end.

Can you reach out to your host and ask them if they have any blocks or limits on your XML-RPC.php file?

It’s also worth adding the Jetpack IP addresses to the hosting whitelist. The full IP range can be found at the bottom of this page:

https://jetpack.com/support/hosting-faq/

We recommend you to contact the hosting support and request to unlock the xmlrpc.php file, after they fix it, flush your browser and site cache and let us know if the issue persists.

Let me know if you have any questions.

My best regards,

Plugin Support Animesh Gaurav
(@bizanimesh)

4 years, 11 months ago

Hi there,

It has been more than one week since we have heard from you, so I’m marking this topic as resolved. But If you have any further questions or need some more help, you’re welcome to reply here or open another thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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