Failed Verification enhancement

  • jfnnolan

    (@jfnnolan)


    11 months, 3 weeks ago

    We recently a person use our website to test credit cards for validity. Now it was obvious from the frequency and failures that something was going on, Revolut Gateway should detect this and use countermeasures, like ignoring verification for a set number of minutes. Websites have a pattern , # orders a day or hour, failures should be relatively rare – a spike in failures should trigger some proactive countermeasures

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  • Plugin Support businessrevolutsupport_mayank909

    (@mayank909)

    11 months, 2 weeks ago

    Hello @jfnnolan

    Please reach out to our in App Help section and ask for your case to be escalated. To further debug this we would need you to share information that should not be shared on a public forum

    Follow these steps to reach out to our help section:

    – Open the Revolut Business App
    – Click on your account name on the top left of your screen.
    – Open “Help” section.
    – Scroll down until you see “Chat” option.
    – Click on “Start new chat” (chat bubble icon)

    When asking to escalate please give the link to this forum thread so we will be able to easily identify you and prioritise.

    Kind regards,
    Mayank

Viewing 1 replies (of 1 total)

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