Title: failre because missing api credentials Last modified: October 4, 2019 --- # failre because missing api credentials * Resolved [alexandre777](https://wordpress.org/support/users/alexandre777/) * (@alexandre777) * [6 years, 8 months ago](https://wordpress.org/support/topic/failre-because-missing-api-credentials/) * Hi ! * I’ve been using the plugin for a while now, everything was fine, and this morning after updating my wordpress plugins, the site goes blank ” we are experiancing technical difficulties” * this is the error I get from hustle : * Version 7.0.3 | Par WPMU DEV | Afficher les détails Cette extension n’a pas pu se charger correctement et a été mise en pause dans le cadre du mode de récupération. * Une erreur de type E_ERROR a été causée dans la ligne 63 du fichier /home/forge/ fairmoms.fr/public/wp-content/plugins/wordpress-popup/inc/providers/sendinblue/ hustle-sendinblue-api.php. Message d’erreur : Uncaught Exception: Missing required API Credential in /home/forge/fairmoms.fr/public/wp-content/plugins/wordpress- popup/inc/providers/sendinblue/hustle-sendinblue-api.php:63 Stack trace: #0 / home/forge/fairmoms.fr/public/wp-content/plugins/wordpress-popup/inc/providers/ sendinblue/hustle-sendinblue-api.php(83): Hustle_SendinBlue_Api->__construct(”)# 1 /home/forge/fairmoms.fr/public/wp-content/plugins/wordpress-popup/inc/providers/ sendinblue/hustle-sendinblue.php(359): Hustle_SendinBlue_Api::boot(”) #2 /home/ forge/fairmoms.fr/public/wp-content/plugins/wordpress-popup/inc/providers/sendinblue/ sendinblue.php(8): Hustle_SendinBlue->slient_update_api() #3 /home/forge/fairmoms. fr/public/wp-content/plugins/wordpress-popup/inc/provider/hustle-provider-autoload. php(32): include_once(‘/home/forge/fai…’) #4 /home/forge/fairmoms.fr/public/wp- content/plugins/wordpress-popup/popover.php(229): Hustle_Provider_Autoload->load()# 5 /home/forge/fairmoms.fr/public/wp-content/plugins/wordpress-popup/popover.php( 214): Opt_In-> * can you guys help me with this ? * Best regards Viewing 2 replies - 1 through 2 (of 2 total) * Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/) * (@wpmudev-support9) * [6 years, 8 months ago](https://wordpress.org/support/topic/failre-because-missing-api-credentials/#post-12000360) * Hello [@alexandre777](https://wordpress.org/support/users/alexandre777/), * I’m sorry to hear that you have this issue! * The error is saying that there are crednetials missing in the SendinBlue API integration. Perhaps something went wrong dring the plugin’s update. Please download the plugin again, and access your site’s folders via FTP or a File Manager. * Go to /wp-content/plugins/ directory and replace the “wordpress-popup” folder with a new one. * Please see if the issue still persists. * If the issue still there, Please run a test for a conflict: – Please rename the `/plugins/` folder to `/plugins-deactivated/`. – Create a new `/plugins/` folder and move only the `/wordpress-popup/` folder in there * See if the error is still showing up. * – If there error no longer there, start moving one folder at a time from `/plugins- deactivated/` to `/plugins/`. Every time check if the error will come back. * Please make sure to have a site’s backup before doing this test. * Let us know how it went! * Kind regards, Nastia * Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/) * (@wpmudev-support9) * [6 years, 7 months ago](https://wordpress.org/support/topic/failre-because-missing-api-credentials/#post-12070505) * Hello [@alexandre777](https://wordpress.org/support/users/alexandre777/), * I hope all is well! * We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one. * Have a good day and take care! * Kind regards, Nastia Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘failre because missing api credentials’ is closed to new replies. * ![](https://ps.w.org/wordpress-popup/assets/icon-256x256.gif?rev=3446944) * [Hustle - Email Marketing, Lead Generation, Optins, Popups](https://wordpress.org/plugins/wordpress-popup/) * [Frequently Asked Questions](https://wordpress.org/plugins/wordpress-popup/#faq) * [Support Threads](https://wordpress.org/support/plugin/wordpress-popup/) * [Active Topics](https://wordpress.org/support/plugin/wordpress-popup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wordpress-popup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wordpress-popup/reviews/) * 2 replies * 2 participants * Last reply from: [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/) * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/failre-because-missing-api-credentials/#post-12070505) * Status: resolved