Title: Fails when needed most
Last modified: June 19, 2023

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# Fails when needed most

 *  [aandnb](https://wordpress.org/support/users/aandnb/)
 * (@aandnb)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/fails-when-needed-most/)
 * Holds your form submissions for ransom. Form submission by email went astray?
   Well though luck! Pay if you want to see the copy stored in your own database.

Viewing 1 replies (of 1 total)

 *  [Deepak Kumar Sharma](https://wordpress.org/support/users/dsharma03/)
 * (@dsharma03)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/fails-when-needed-most/#post-16840939)
 * Hi [@aandnb](https://wordpress.org/support/users/aandnb/),
 * We are sorry for your experience with WPForms Lite and we appreciate your honest
   feedback. I would like to share some details to clarify anything that could have
   led to this experience.
 * Entries in WPForms Lite are not stored by default. However, enabling the **Lite
   Connect **option will back up the entries submitted through your forms. This 
   means that if you decide to upgrade to WPForms Pro, you can restore your entries
   and have instant access to reports. Please check [this guide](https://wpforms.com/docs/how-to-use-lite-connect-for-wpforms/)
   for more details about this feature[.](https://wpforms.com/docs/how-to-use-lite-connect-for-wpforms/)
 * Please also know that you should be able to set up form notification emails in
   WPForms Lite so that **you will receive the entries submitted by your users**.
   Here’s the [tutorial with all the details](https://wpforms.com/docs/setup-form-notification-wpforms/).
   In Lite, you’re able to set up one notification email — however, you can send
   this one notification to as many different email addresses as you’d like.
 * If you are **not receiving the email notifications**, I’ll recommend you to check
   that your form notification settings are configured correctly by following our
   [tutorial](https://wpforms.com/docs/setup-form-notification-wpforms/).
 * If your notification settings are correct, the issue is likely because the emails
   sent from WordPress are not authenticated (unlike emails sent directly from dedicated
   email service providers). As a result, they are likely to be filtered by the 
   receiving mail server.
   To resolve email delivery issues like this, you can configure
   an SMTP plugin on your site so that emails are sent as authenticated. We have
   an article with a list of [recommended SMTP options](https://wpforms.com/docs/how-to-fix-wordpress-contact-form-not-sending-email-with-smtp/)
   and links to their setup tutorials.
 * And if you’d like more help with the email delivery issue or using WPForms Lite
   in general, please feel welcome to post in our [WPForms Lite support forum](https://wordpress.org/support/topic/wpforms-lite-support-policy).
 * Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Fails when needed most’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Deepak Kumar Sharma](https://wordpress.org/support/users/dsharma03/)
 * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/fails-when-needed-most/#post-16840939)