Title: Fallback Connection does not work
Last modified: August 7, 2025

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# Fallback Connection does not work

 *  Resolved [dlx](https://wordpress.org/support/users/deeluuxe/)
 * (@deeluuxe)
 * [10 months ago](https://wordpress.org/support/topic/fallback-connection-does-not-work/)
 * Hello!
   I´ve setup sending E-Mails by Office 365 and everything worked fine for
   a month. Now, without any changes no email are being send aund the Email-Test
   displays “Unauthorized”. So I set up a Fallback Connection on a simple SMTP-Account.
   I tested this as the default connection – works fine. But as fallback connection
   no email is beeing sent. I expected the fallback connection would be automaticaly
   used when the default connection does not work for any reason.
 * Do you have any idea what´s wrong?
 * Best regards,
   Jean

Viewing 1 replies (of 1 total)

 *  Plugin Support [Ibrahim Sharif](https://wordpress.org/support/users/ibrahimsharif/)
 * (@ibrahimsharif)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/fallback-connection-does-not-work/#post-18608083)
 * Hello [@deeluuxe](https://wordpress.org/support/users/deeluuxe/),
 * To help us understand the situation better and provide a more accurate solution,
   could you please provide a little more context and details about the steps you
   took? Specifically, it would be helpful to know:
    - **When was the fallback connection added?** Was it added _before_ or _after_
      you started experiencing issues with the Office 365 connection?
    - **What settings were selected for the fallback connection?** Knowing the exact
      settings will help me identify any potential misconfigurations.
    - **Could you provide any screenshots or screen recordings?** Visual resources
      of your FluentSMTP settings, the connection test results (both successful 
      and unsuccessful), and any error messages you might be encountering would 
      be extremely helpful.
 * Essentially, knowing the order of events and the settings you’ve configured will
   help me determine if the fallback was triggered correctly, if the settings on
   the fallback connection are accurate, and if there might be any underlying issues
   preventing the fallback from working.
 * Looking forward to assisting you further!

Viewing 1 replies (of 1 total)

The topic ‘Fallback Connection does not work’ is closed to new replies.

 * ![](https://ps.w.org/fluent-smtp/assets/icon.svg?rev=2458343)
 * [FluentSMTP - WP SMTP Plugin with Amazon SES, SendGrid, MailGun, Postmark, Google and Any SMTP Provider](https://wordpress.org/plugins/fluent-smtp/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Ibrahim Sharif](https://wordpress.org/support/users/ibrahimsharif/)
 * Last activity: [9 months, 3 weeks ago](https://wordpress.org/support/topic/fallback-connection-does-not-work/#post-18608083)
 * Status: resolved