Title: False Error message
Last modified: October 3, 2023

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# False Error message

 *  Resolved [betterphysiology](https://wordpress.org/support/users/betterphysiology/)
 * (@betterphysiology)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/false-error-message-2/)
 * On my website I have used this plugin for subscribe. Now once it is submitted
   the message doesn’t disappear and form is hidden until we refresh the page.
 * After the refresh, it continuously shows the message “Failed reCAPTCHA check”
   on top of the form until I quit and re-open the browser.
 * Also the consent text at the bottom of form contains text Business Name, which
   I don’t how should be replaced by my business name.
 * Any support is appreciated. Thanks.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffalse-error-message-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/false-error-message-2/#post-17096423)
 * Hi,
 * Is this when using the “Subscribe” link in the upper right corner in the gray
   background navigation?
 * Not managing to get the reCAPTCHA error to show up, but I am seeing that it says
   in the submitted state, very likely because of the modal popup placement and/
   or “No refresh” submission style. Not sure we’d be able to detect some of that
   specifically.
 *  Thread Starter [betterphysiology](https://wordpress.org/support/users/betterphysiology/)
 * (@betterphysiology)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/false-error-message-2/#post-17101432)
 * Well upon submission it refreshes if you have checked and what about replacing
   the business name at the end.
 *  Thread Starter [betterphysiology](https://wordpress.org/support/users/betterphysiology/)
 * (@betterphysiology)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/false-error-message-2/#post-17101437)
 * logically the message should disappear after sometime. Also if I try to refresh
   after submission refresh it ask for confirmation of form re-submission. This 
   is problematic.
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/false-error-message-2/#post-17102684)
 * The paragraph of text at the bottom has company/address information managed from
   your Constant Contact account settings, and that has a caching time of about 
   12hr.
 * The rest is going to largely be around general user experience with the website.
   While I’m sure some maybe would, it’s a good question of how often someone would
   be clicking on subscribe multiple times before potentially navigating to a different
   page or off the website in general, moving on to their next thing to do.
 * Curious how/why it’s refreshing and re-opening the modal. That said, I wonder
   if things would be better here if you did the “no refresh” version with the submission
   process.
 *  Thread Starter [betterphysiology](https://wordpress.org/support/users/betterphysiology/)
 * (@betterphysiology)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/false-error-message-2/#post-17102709)
 * Thanks for suggestion. I did the no refresh rule but it is more problematic as
   the form disappears and doesn’t reapper until refresh.
 * My business name is not getting displayed at all, just the placeholder.
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/false-error-message-2/#post-17111235)
 * Sorry for the delay in followup reply.
 * Not sure what to suggest at the moment, as the problematic element is more the
   popup than the form submission behavior. There’s not really anything we could
   do on our end to change what’s going on.
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/false-error-message-2/#post-17274685)
 * Did you ever get to a solution here [@betterphysiology](https://wordpress.org/support/users/betterphysiology/)?

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘False Error message’ is closed to new replies.

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 * 7 replies
 * 2 participants
 * Last reply from: [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * Last activity: [2 years, 5 months ago](https://wordpress.org/support/topic/false-error-message-2/#post-17274685)
 * Status: resolved