Title: Fancy-Gallery Plugin Problems Last modified: August 20, 2016 --- # Fancy-Gallery Plugin Problems * Resolved Anonymous User 7250469 * (@anonymized-7250469) * [15 years ago](https://wordpress.org/support/topic/fancy-gallery-plugin-problems/) * Hello, * I’m having problems getting the Fancy Gallery plugin to work. * When I activate the plugin it fails to work or even display a setting menu in the admin dashboard. * I have PHP5 with safe mode off. * I think it may be because jquery gets called twice (line 29 and 51) but if I remove line 29 the sliding on my site stops working, if I remove line 51 the dashboard menu stops working. * [http://www.carlr.co.uk](http://www.carlr.co.uk) * Any help would be amazing! Thanks * Carl. Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/fancy-gallery-plugin-problems/page/2/?output_format=md) [→](https://wordpress.org/support/topic/fancy-gallery-plugin-problems/page/2/?output_format=md) * [Dennis](https://wordpress.org/support/users/dhoppe/) * (@dhoppe) * [15 years ago](https://wordpress.org/support/topic/fancy-gallery-plugin-problems/#post-2120678) * Fancy Gallery is not active on this website. 😉 * Thread Starter Anonymous User 7250469 * (@anonymized-7250469) * [15 years ago](https://wordpress.org/support/topic/fancy-gallery-plugin-problems/#post-2120679) * It is activated, but it is not working, therefor will not be in the source code. But thanks for the help 😉 * [Dennis](https://wordpress.org/support/users/dhoppe/) * (@dhoppe) * [15 years ago](https://wordpress.org/support/topic/fancy-gallery-plugin-problems/#post-2120683) * Does the theme use the wp_head() hook in header.php? * [armored](https://wordpress.org/support/users/armored/) * (@armored) * [15 years ago](https://wordpress.org/support/topic/fancy-gallery-plugin-problems/#post-2120684) * I’m the theme developer, I’m trying to help Carl get this working. * To answer your question: Yes, the theme does use the wp_head() hook. This is really weird… Never had this problem before… * Any help is greatly appreciated! * Thread Starter Anonymous User 7250469 * (@anonymized-7250469) * [15 years ago](https://wordpress.org/support/topic/fancy-gallery-plugin-problems/#post-2120687) * Is there any way for me to debug the plugins or the code to see any potential errors? * [Dennis](https://wordpress.org/support/users/dhoppe/) * (@dhoppe) * [15 years ago](https://wordpress.org/support/topic/fancy-gallery-plugin-problems/#post-2120690) * If you want you can mail me the theme and will have an eye on it. But there is some other small problem I can see: Your theme includes jQuery twice. 😉 (But this is not the main problem.) * Thread Starter Anonymous User 7250469 * (@anonymized-7250469) * [15 years ago](https://wordpress.org/support/topic/fancy-gallery-plugin-problems/#post-2120691) * This is what I think the problem is too but I don’t know how to fix it. I tried replacing the first and second jquery calls so they use the same file and that either brakes the wordpress dashboard menus or the scrolling on the theme. * Do you have an email address that I can send you a copy of the theme to? Thanks for the help! * [Dennis](https://wordpress.org/support/users/dhoppe/) * (@dhoppe) * [15 years ago](https://wordpress.org/support/topic/fancy-gallery-plugin-problems/#post-2120692) * You can find it on my website: [http://dennishoppe.de/kontakt](http://dennishoppe.de/kontakt) 🙂 * [Dennis](https://wordpress.org/support/users/dhoppe/) * (@dhoppe) * [15 years ago](https://wordpress.org/support/topic/fancy-gallery-plugin-problems/#post-2120693) * It works great on my local installation. Are you sure the FancyGallery Plugin is active on your WordPress? Please take a look! Do you use any Cache plugins which have always the old version of the HTML output in mind? * Thread Starter Anonymous User 7250469 * (@anonymized-7250469) * [15 years ago](https://wordpress.org/support/topic/fancy-gallery-plugin-problems/#post-2120694) * The plugins that are currently activated are: Contact form 7 Fancy Gallery WP- mail-smtp WP Menu Manager YD Recent Posts with thumbnails * Is there any reasons a hosting provider could make fancy gallery not work? I have confirmed with the host that they use PHP5 but I am unaware of anything else that would affect the plugin. * [Dennis](https://wordpress.org/support/users/dhoppe/) * (@dhoppe) * [15 years ago](https://wordpress.org/support/topic/fancy-gallery-plugin-problems/#post-2120695) * Your website runs with PHP 4.4.9. Ask your provider how to switch to PHP5. * [asta-s](https://wordpress.org/support/users/asta-s/) * (@asta-s) * [15 years ago](https://wordpress.org/support/topic/fancy-gallery-plugin-problems/#post-2120696) * Fatal error: Call to undefined function register_importer() in /home/m241/public_html/ wp-content/plugins/community-server-importer/communityserver.php on line 1382 Please Help * Thread Starter Anonymous User 7250469 * (@anonymized-7250469) * [15 years ago](https://wordpress.org/support/topic/fancy-gallery-plugin-problems/#post-2120697) * Thanks for the information, I was told by them that it was running with PHP5. How do I find out which PHP version they are running so I can email them and provide evidence? * Thanks again * [Dennis](https://wordpress.org/support/users/dhoppe/) * (@dhoppe) * [15 years ago](https://wordpress.org/support/topic/fancy-gallery-plugin-problems/#post-2120698) * Take a look on the phpinfo. If you have no one. Create a php file on your webserver with this content: * `