Title: FAQ Category Sorting Randomly
Last modified: March 7, 2024

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# FAQ Category Sorting Randomly

 *  Resolved [doublesharp](https://wordpress.org/support/users/doublesharp/)
 * (@doublesharp)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/faq-category-sorting-randomly/)
 * We are using the FAQ Builder, however the category sorting is not working. Refreshing
   the page shows them in a random order, and dragging them results in a “true” 
   response from the API request but the order is not updated in the Admin UI.
 * Using the FAQ component for Elementor to display the FAQ on the front end works,
   but the order is also random if you refresh the page.
 * Using WordPress 6.4.3 and BetterDocs 3.4.1.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [Zeba Afia Shama](https://wordpress.org/support/users/zebaafiashama/)
 * (@zebaafiashama)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/faq-category-sorting-randomly/#post-17489838)
 * Hi 
   I am so sorry for the delayed response.But I tried to reproduce your issue
   on my end but couldn’t do that. Please see the screencast here: [https://d.pr/v/20H4uw](https://d.pr/v/20H4uw)
   Can you please check if you are using any caching plugins or not?If so, please
   clear your cache and then temporarily deactivate the caching plugin. After that,
   to clear the page cache, press cmd/ctrl + Shift + R all together and check.Thank
   You
 *  Plugin Support [Zeba Afia Shama](https://wordpress.org/support/users/zebaafiashama/)
 * (@zebaafiashama)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/faq-category-sorting-randomly/#post-17499835)
 * Hello again @[doublesharp](https://wordpress.org/support/users/doublesharp/),
 * Sorry for the inconvenience.
 * We have not heard from you since our last conversation. Could you please let 
   us know if you are still having this issue? So that we could try to solve your
   issue.
 * We are waiting for your response
   Thank you
 *  Plugin Support [Zeba Afia Shama](https://wordpress.org/support/users/zebaafiashama/)
 * (@zebaafiashama)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/faq-category-sorting-randomly/#post-17507469)
 * Hello again @[doublesharp](https://wordpress.org/support/users/doublesharp/),
 * I hope you are doing well.
 * About your issue, We still haven’t heard back from you. So, I am assuming your
   issue has been resolved. I am resolving this topic.
 * Have a nice day
 *  Thread Starter [doublesharp](https://wordpress.org/support/users/doublesharp/)
 * (@doublesharp)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/faq-category-sorting-randomly/#post-17509687)
 * I am still having the issue but have not had time to debug beyond enabling/disabling
   the caching plugin we use – this did not seem to have an effect.
 *  Plugin Support [Zeba Afia Shama](https://wordpress.org/support/users/zebaafiashama/)
 * (@zebaafiashama)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/faq-category-sorting-randomly/#post-17513070)
 * Hello @[doublesharp](https://wordpress.org/support/users/doublesharp/)
   Can you
   please provide a screen recording of the issue? Also, please let me know if you
   are using CloudFlare on your website.It would be very helpful, if you could reach
   out us [here](https://wpdeveloper.com/new-ticket), so that we can deeply investigate
   the issue and give you a proper solution.Thank you
 *  [Amit Barai Alit](https://wordpress.org/support/users/amitbarai013/)
 * (@amitbarai013)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/faq-category-sorting-randomly/#post-17523511)
 * Hello [doublesharp](https://wordpress.org/support/users/doublesharp/),
   Hope you
   are doing well.We haven’t heard from you since then. So, I was wondering if your
   issue has been resolved or not.
 * Please let us know. I wish you a good day.
 * Thank you.
 *  Plugin Support [Zeba Afia Shama](https://wordpress.org/support/users/zebaafiashama/)
 * (@zebaafiashama)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/faq-category-sorting-randomly/#post-17531064)
 * Hello again  [doublesharp](https://wordpress.org/support/users/doublesharp/),
 * I hope you are doing well.
 * About your issue, We still haven’t heard back from you. So, I am assuming your
   issue has been resolved. I am resolving this topic.
 * Have a nice day

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘FAQ Category Sorting Randomly’ is closed to new replies.

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## Tags

 * [order](https://wordpress.org/support/topic-tag/order/)

 * 7 replies
 * 3 participants
 * Last reply from: [Zeba Afia Shama](https://wordpress.org/support/users/zebaafiashama/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/faq-category-sorting-randomly/#post-17531064)
 * Status: resolved