Title: FAQs appear opened, button doesn't work Last modified: August 21, 2016 --- # FAQs appear opened, button doesn't work * Resolved [Adam.Gacsalyi](https://wordpress.org/support/users/adamgacsalyi/) * (@adamgacsalyi) * [12 years, 1 month ago](https://wordpress.org/support/topic/faqs-appear-opened-button-doesnt-work/) * Hello! I need some help to fix my FAQ. After some time I visited my page and noticed that the FAQs show up opened and the + button doesn’t work, I updated all my plugins and theme etc, and its still an issue. * I googled the issue and even tried to look up the answer in this forum, but I can’t fix it. * Any idea? * Thanks! * [https://wordpress.org/plugins/arconix-faq/](https://wordpress.org/plugins/arconix-faq/) Viewing 10 replies - 1 through 10 (of 10 total) * Thread Starter [Adam.Gacsalyi](https://wordpress.org/support/users/adamgacsalyi/) * (@adamgacsalyi) * [12 years, 1 month ago](https://wordpress.org/support/topic/faqs-appear-opened-button-doesnt-work/#post-4860684) * Oh, and here is the link of the page: * [http://www.szentinelcapital.com/forexpo/](http://www.szentinelcapital.com/forexpo/) * Thanks! * Plugin Author [John Gardner](https://wordpress.org/support/users/jgardner03/) * (@jgardner03) * [12 years, 1 month ago](https://wordpress.org/support/topic/faqs-appear-opened-button-doesnt-work/#post-4860723) * Hi Adam, * Thank you for using my plugin. It appears my javascript file isn’t being loaded for some reason, yet it isn’t throwing a 404 error. Have you added a filter preventing the javascript from loading, or are you not using the shortcode to create the FAQ page? * Thread Starter [Adam.Gacsalyi](https://wordpress.org/support/users/adamgacsalyi/) * (@adamgacsalyi) * [12 years, 1 month ago](https://wordpress.org/support/topic/faqs-appear-opened-button-doesnt-work/#post-4860731) * Hey, thanks for the answer. Here’s what I use to display this group of FAQ: * [faq group=”alapkoveink”] * Note that it used to work fine, and now it doesn’t while i havent changed anything. I only did one ‘change’ on the page: updating WP to 3.9 and updating everything, but only AFTER i noticed its not working. So I’ve got no clue. * Intentionally i didnt add any filter (whatever it may be) to prevent javascript. What you mean by ‘filter’? Is there a plugin or something that may cause that? But that would be really awkward, cuz as i said it was working a few month ago and noone touched it. * Thanks! * Plugin Author [John Gardner](https://wordpress.org/support/users/jgardner03/) * (@jgardner03) * [12 years, 1 month ago](https://wordpress.org/support/topic/faqs-appear-opened-button-doesnt-work/#post-4860736) * Can you deactivate and delete the plugin, then reinstall it? Your data will remain safe and in place. * Thread Starter [Adam.Gacsalyi](https://wordpress.org/support/users/adamgacsalyi/) * (@adamgacsalyi) * [12 years, 1 month ago](https://wordpress.org/support/topic/faqs-appear-opened-button-doesnt-work/#post-4860759) * Hey, I just did it, twice. Same issue :-/ Thanks for helping me mate, please don’t give up on me, any more idea I should try? I bet its the simpliest thing I overlook * Plugin Author [John Gardner](https://wordpress.org/support/users/jgardner03/) * (@jgardner03) * [12 years, 1 month ago](https://wordpress.org/support/topic/faqs-appear-opened-button-doesnt-work/#post-4860772) * can you check your theme’s `footer.php` file and confirm you see the following function somewhere there? It’s usually before the closing `` * ``` wp_footer(); ``` * Thread Starter [Adam.Gacsalyi](https://wordpress.org/support/users/adamgacsalyi/) * (@adamgacsalyi) * [12 years, 1 month ago](https://wordpress.org/support/topic/faqs-appear-opened-button-doesnt-work/#post-4860799) * Hey, I checked it, it wasn’t there, now I edited the footer.php and it’s still not working. I tried your code: wp_footer(); and this code too: * I tried to place it to different places in the php but it still don’t have any effect on the FAQ. * Here’s how my footer.php looks right now: [https://drive.google.com/file/d/0BzkOoGaJmdBtbG55dGltUzBOcFk/edit?usp=sharing](https://drive.google.com/file/d/0BzkOoGaJmdBtbG55dGltUzBOcFk/edit?usp=sharing) * What’s next? * Plugin Author [John Gardner](https://wordpress.org/support/users/jgardner03/) * (@jgardner03) * [12 years, 1 month ago](https://wordpress.org/support/topic/faqs-appear-opened-button-doesnt-work/#post-4860804) * The code as it’s structured in the image is correct. For grins and giggles can you disable all other plugins and see if the faq’s start working? If not, can you change the theme to TwentyTwelve and try again? * Thread Starter [Adam.Gacsalyi](https://wordpress.org/support/users/adamgacsalyi/) * (@adamgacsalyi) * [12 years, 1 month ago](https://wordpress.org/support/topic/faqs-appear-opened-button-doesnt-work/#post-4860805) * Hey mate, It started working, I checked it before I should start disabling plugins etc. and I see it is working. Maybe it needed some time after adding the footer code, not sure why cuz I cleared the cache and it wasn’t working at that time, but the point is, its working now! 🙂 * Thanks for your efficient support! Good luck in the future. * ps.: Btw, I use your faq plugin on almost all of my sites! Nice work! * Plugin Author [John Gardner](https://wordpress.org/support/users/jgardner03/) * (@jgardner03) * [12 years, 1 month ago](https://wordpress.org/support/topic/faqs-appear-opened-button-doesnt-work/#post-4860806) * Excellent! I’m glad everything is resolved, and I appreciate the kind words. * If you have time, would you be able/willing to leave a review for the plugin? I’d really appreciate it. * [http://wordpress.org/support/view/plugin-reviews/arconix-faq](http://wordpress.org/support/view/plugin-reviews/arconix-faq) Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘FAQs appear opened, button doesn't work’ is closed to new replies. * ![](https://ps.w.org/arconix-faq/assets/icon-256x256.jpg?rev=3050529) * [Arconix FAQ](https://wordpress.org/plugins/arconix-faq/) * [Frequently Asked Questions](https://wordpress.org/plugins/arconix-faq/#faq) * [Support Threads](https://wordpress.org/support/plugin/arconix-faq/) * [Active Topics](https://wordpress.org/support/plugin/arconix-faq/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/arconix-faq/unresolved/) * [Reviews](https://wordpress.org/support/plugin/arconix-faq/reviews/) * 10 replies * 2 participants * Last reply from: [John Gardner](https://wordpress.org/support/users/jgardner03/) * Last activity: [12 years, 1 month ago](https://wordpress.org/support/topic/faqs-appear-opened-button-doesnt-work/#post-4860806) * Status: resolved