Fatal error

  • Resolved groenhart

    (@groenhart)


    6 years, 9 months ago

    The latest update to 6.0 creates fatal error, rolled back to the previous version

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Dotstore

    (@dots)

    6 years, 9 months ago

    Hello @groenhart,

    Thanks for reaching out to us.

    Actually, we have uploaded the latest plugin 6.0 with few new feature and layout with one migration script so, it might be possible that, you are getting issue during the plugin upgrade process.

    We have now checkout this latest plugin version in few website and now it is working fine.

    Can you please download now latest plugin version and activate again?

    Let us know still you facing any issue with screen so, we can troubleshoot the issue and update you for the same.

    You can also create support ticket from here for any site specific issue so, our technical team will contact you within 24 hours and resolve your issue.

    Let us know still you have any query. we are happy to help.

    Thanks,

    japanoholic

    (@japanoholic)

    6 years, 9 months ago

    I got the same error so I uninstalled the plugin. When reinstalling I get a time out error when trying to activate it. This plugin has been corrupted with the new version

    Plugin Author Dotstore

    (@dots)

    6 years, 9 months ago

    Hello There,

    Thanks for reaching out to us.

    We have released new version – 6.0 with new enhancement with few new functionality in which, you can easily review your page visit records with a graph and chart. In our last version 5.2.3 we had functionality to display all pages and posts with together, but in our latest version – 6.0 we have divided pages and posts visit counts into two separate part so, we can easily manage/review visitor records.

    In our latest version – 6.0, we have execute one data migration script in which we manage your old visitors data as per our latest plugin format.

    But, we found that on if old visitors data is more than thousands like, more then 20, 000 or more than that on site then, our migration script is taking few more time to convert old visitor data into new layout and if, your server max execution time is not allocate sufficient then it may be through fatal error with allow memory size is Out of memory.

    So, we are working on this query to optimize at maximum level and we will release next version soon by resolving this issue.

    Thanks for your co-operate.

    Let us know still you need any further assistance. We are happy to help.

    Thanks,

    Plugin Author Dotstore

    (@dots)

    6 years, 9 months ago

    Hello There,

    Greetings!!.

    Now we have resolved the migration script with stop execution issue in the latest version – 6.0.1

    So please upgrade our plugin to the latest version and let me know how it works for you.

    Let us know if still you have any issue. We are happy to help.

    Thanks

    Plugin Author Dotstore

    (@dots)

    6 years, 8 months ago

    Hello @groenhart,

    Greetings!!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 5 replies - 1 through 5 (of 5 total)

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