Title: Fatal Error Last modified: August 17, 2021 --- # Fatal Error * Resolved [cursosdeinglesats](https://wordpress.org/support/users/cursosdeinglesats/) * (@cursosdeinglesats) * [4 years, 9 months ago](https://wordpress.org/support/topic/fatal-error-3945/) * My website keeps crashing and it’s very slow. This is the error message I get: * Error Details ============= An error of type E_COMPILE_ERROR was caused in line 34 of the file /var/www/wp-content/plugins/google-site-kit/includes/loader.php. Error message: require_once(): Failed opening required ‘/var/www/wp-content/plugins/ google-site-kit/third-party/vendor/composer/InstalledVersions.php’ (include_path =’.:/opt/remi/php73/root/usr/share/pear:/opt/remi/php73/root/usr/share/php:/usr/ share/pear:/usr/share/php’) * Would you please help me? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-error-3945%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [4 years, 9 months ago](https://wordpress.org/support/topic/fatal-error-3945/#post-14776662) * Thanks for reaching out. We’re aware of this issue which impacted some users, with more information on the post below: [https://wordpress.org/support/topic/critical-error-issue-update-to-v1-38-1/](https://wordpress.org/support/topic/critical-error-issue-update-to-v1-38-1/) * With that can you update to the latest version of Site Kit and share whether the issue persists? If you’re having trouble updating the plugin let me know and I’d be happy to provide further instructions. * Thread Starter [cursosdeinglesats](https://wordpress.org/support/users/cursosdeinglesats/) * (@cursosdeinglesats) * [4 years, 9 months ago](https://wordpress.org/support/topic/fatal-error-3945/#post-14776789) * When I try to upload the zip file to update the plugin I get an error message * Thread Starter [cursosdeinglesats](https://wordpress.org/support/users/cursosdeinglesats/) * (@cursosdeinglesats) * [4 years, 9 months ago](https://wordpress.org/support/topic/fatal-error-3945/#post-14776794) * Would you please give me more instructions on how to upload it? * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [4 years, 9 months ago](https://wordpress.org/support/topic/fatal-error-3945/#post-14776806) * No problem at all, happy to help. Firstly is there an option to update from within your WordPress control panel (_Dashboard > Updates_), or when visiting your plugins page (_Plugins > Installed Plugins > Site Kit by Google > Update_)? * If you’re unable to update from within your administrator dashboard with the above steps do you have access to your site via FTP or your hosting control panel? * Thread Starter [cursosdeinglesats](https://wordpress.org/support/users/cursosdeinglesats/) * (@cursosdeinglesats) * [4 years, 9 months ago](https://wordpress.org/support/topic/fatal-error-3945/#post-14776836) * I don’t see an update available in the Dashboard Updates or the Installed Plugins. But I do have access to my hosting control panel through GoDaddy. I don’t have any experience doing this so I’m lost :S * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [4 years, 9 months ago](https://wordpress.org/support/topic/fatal-error-3945/#post-14777267) * In that case if you’d like to share your Site Health information [via this form](https://docs.google.com/forms/d/1lhjns2K7c0Ny7ME4gxTcsnYtNUtcMr8BvFpPQi23Y1E/) I’d be happy to take a look at your setup. * I also notice now that you’re using the latest version of Site Kit. Do you have automatic plugin updates enabled, and does the issue remain when trying to access your site? * [Tomka Pál](https://wordpress.org/support/users/tompika100/) * (@tompika100) * [4 years, 9 months ago](https://wordpress.org/support/topic/fatal-error-3945/#post-14777784) * Fatal error: Uncaught Error: Class ‘Google\Site_Kit_Dependencies\Google_Service_PeopleService’ not found in /home/tomkapal/recept/wp-content/plugins/google-site-kit/includes/ Core/Authentication/Clients/OAuth_Client.php:780 Stack trace: #0 /home/tomkapal/ recept/wp-content/plugins/google-site-kit/includes/Core/Authentication/Clients/ OAuth_Client.php(726): Google\Site_Kit\Core\Authentication\Clients\OAuth_Client- >refresh_profile_data(120) #1 /home/tomkapal/recept/wp-content/plugins/google- site-kit/includes/Core/Authentication/Authentication.php(636): Google\Site_Kit\ Core\Authentication\Clients\OAuth_Client->authorize_user() #2 /home/tomkapal/ recept/wp-content/plugins/google-site-kit/includes/Core/Util/Method_Proxy_Trait. php(25): Google\Site_Kit\Core\Authentication\Authentication->handle_oauth(”) # 3 /home/tomkapal/recept/wp-includes/class-wp-hook.php(292): Google\Site_Kit\Core\ Authentication\Authentication->Google\Site_Kit\Core\Util\{closure}(”) #4 /home/ tomkapal/recept/wp-includes/class-wp-hook.php(316): WP_Hook->apply_fil in /home/ tomkapal/recept/wp-content/plugins/google-site-kit/includes/Core/Authentication/ Clients/OAuth_Client.php on line 780 * [https://recept.fokhagymaa.hu](https://recept.fokhagymaa.hu) * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [4 years, 9 months ago](https://wordpress.org/support/topic/fatal-error-3945/#post-14779343) * [@tompika100](https://wordpress.org/support/users/tompika100/) Sorry to hear you’re encountering the same issue. If you’d like to [open a new support topic](https://wordpress.org/support/plugin/google-site-kit/#new-post) we can investigate your case individually. * While we have more details of this issue contained within a [notification post](https://wordpress.org/support/topic/critical-error-issue-update-to-v1-38-1/) if you’re unable to update to the latest Site Kit version you can remove or rename the Site Kit folder from your plugins directory (_wp-content/plugins/google-site- kit_) using FTP or your website control panels file manager. After doing so you can once install the latest version of the plugin. * [@cursosdeinglesats](https://wordpress.org/support/users/cursosdeinglesats/) Have you been able to update to the latest version of the plugin? * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [4 years, 9 months ago](https://wordpress.org/support/topic/fatal-error-3945/#post-14803951) * As we didn’t receive a response I’ll mark this as resolved. Feel free to open a [new support topic](https://wordpress.org/support/plugin/google-site-kit/#new-post) if you continue to encounter issues, or reopen this topic and we’d be happy to assist. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Fatal Error’ is closed to new replies. * ![](https://ps.w.org/google-site-kit/assets/icon-256x256.png?rev=3141863) * [Site Kit by Google - Analytics, Search Console, AdSense, Speed](https://wordpress.org/plugins/google-site-kit/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-site-kit/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-site-kit/) * [Active Topics](https://wordpress.org/support/plugin/google-site-kit/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-site-kit/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-site-kit/reviews/) ## Tags * [critical error](https://wordpress.org/support/topic-tag/critical-error/) * [slow website](https://wordpress.org/support/topic-tag/slow-website/) * 9 replies * 3 participants * Last reply from: [James Osborne](https://wordpress.org/support/users/jamesosborne/) * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/fatal-error-3945/#post-14803951) * Status: resolved