Title: Fatal error
Last modified: March 8, 2022

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# Fatal error

 *  Resolved [Prabhjot Singh](https://wordpress.org/support/users/prabhozyahoocomau/)
 * (@prabhozyahoocomau)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-4099/)
 * Fatal error: Uncaught Error: Call to undefined method WC_Stripe_Helper::is_pre_orders_exists()
   in /code/wp-content/plugins/woocommerce-gateway-stripe/includes/payment-methods/
   class-wc-gateway-stripe-sepa.php:122 Stack trace: #0 /code/wp-content/plugins/
   woocommerce/includes/class-wc-payment-gateways.php(97): WC_Gateway_Stripe_Sepa-
   >__construct() #1 /code/wp-content/plugins/woocommerce/includes/class-wc-payment-
   gateways.php(70): WC_Payment_Gateways->init() #2 /code/wp-content/plugins/woocommerce/
   includes/class-wc-payment-gateways.php(43): WC_Payment_Gateways->__construct()#
   3 /code/wp-content/plugins/woocommerce/includes/class-woocommerce.php(888): WC_Payment_Gateways::
   instance() #4 /code/wp-content/plugins/woocommerce-gateway-stripe/includes/class-
   wc-stripe-intent-controller.php(52): WooCommerce->payment_gateways() #5 /code/
   wp-content/plugins/woocommerce-gateway-stripe/includes/class-wc-stripe-intent-
   controller.php(678): WC_Stripe_Intent_Controller->get_gateway() #6 /code/wp-includes/
   class-wp-hook.php(303): WC_Stripe_Inten in /code/wp-content/plugins/woocommerce-
   gateway-stripe/includes/payment-methods/class-wc-gateway-stripe-sepa.php on line
   122
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-error-4099%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * (@rainfallnixfig)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-4099/#post-15435961)
 * Hello [@prabhozyahoocomau](https://wordpress.org/support/users/prabhozyahoocomau/),
 * These errors are usually caused by a conflict with your theme or with another
   plugin. The best way to determine this is to:
    - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/)
    - Disable all plugins **except for WooCommerce and WooCommerce Stripe Payment
      Gateway**
    - Repeat the action that is causing the problem
 * If you’re not seeing the same error after completing the conflict test, then 
   you know the problem was with the plugins and/or theme you deactivated.
 * Reactivate the theme first and check again. Then, go on and reactivate your other
   plugins **one by one**, testing after each, until you find the one causing conflict.
 * You can find a more detailed explanation on how to do a conflict test here: [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).
 * Let us know how it goes.
 *  Thread Starter [Prabhjot Singh](https://wordpress.org/support/users/prabhozyahoocomau/)
 * (@prabhozyahoocomau)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-4099/#post-15448022)
 * Thanks Mirko
 * This happened only after updating to latest version of plugin and Debug information
   is not giving any other issues other than issue with calling the stripe function.
 * And once I activate stripe plugin, I am not able to access wp admin.
 *  [Abiola Ogodo](https://wordpress.org/support/users/oaoyadeyi/)
 * (@oaoyadeyi)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-4099/#post-15448339)
 * [@prabhozyahoocomau](https://wordpress.org/support/users/prabhozyahoocomau/)
 * Could you please share a copy of your site’s System Status? You can find it via
   WooCommerce > Status. Select “Get system report” and then “Copy for support”.
   Once you’ve done that, paste it here in your response.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Fatal error’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)

 * 3 replies
 * 3 participants
 * Last reply from: [Abiola Ogodo](https://wordpress.org/support/users/oaoyadeyi/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-4099/#post-15448339)
 * Status: resolved