Title: Fatal Error Last modified: January 21, 2023 --- # Fatal Error * Resolved [EliteGent](https://wordpress.org/support/users/gentlemako/) * (@gentlemako) * [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4345/) * Hello there, * It’s been a while we’re having this fatal error happening, whenever a post or product is being created or updated, we have a Critical Error. * CRITICAL Allowed memory size of 1073741824 bytes exhausted (tried to allocate 8388648 bytes) in /var/www/gg/wp-includes/class-wpdb.php on lin * Please advise. Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/fatal-error-4345/page/2/?output_format=md) [→](https://wordpress.org/support/topic/fatal-error-4345/page/2/?output_format=md) * [Ian Sackofwits](https://wordpress.org/support/users/plantprogrammer/) * (@plantprogrammer) * [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4345/#post-16397284) * Hey, gentlemako, I’m another WooCommerce user. * What version of PHP are you using out of curiosity? * Also, are you able to post what line number that you experienced the memory error? The error message you posted appears to cut off right before specifying the line in the file caused the issue. * Thread Starter [EliteGent](https://wordpress.org/support/users/gentlemako/) * (@gentlemako) * [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4345/#post-16397835) * Hey Ian, * Our PHP version is 8.0.6 * This fatal Error is always seems to be on line 2153 * Regards, * [Roxy](https://wordpress.org/support/users/roxannestoltz/) * (@roxannestoltz) * [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4345/#post-16403328) * Hi [@gentlemako](https://wordpress.org/support/users/gentlemako/) , * > CRITICAL Allowed memory size of 1073741824 bytes exhausted (tried to allocate > 8388648 bytes) in /var/www/gg/wp-includes/class-wpdb.php on lin * This error indicates your memory limit being exhausted. To resolve this issue you would need to increase your WordPress memory limit. * Below are some methods to try if you would like to do this on your own, alternatively you could reach out to your host provider to do this for you: * **Edit your wp-config.php file** Add this to the top, before the line that says,“ Happy Blogging”: * `define(‘WP_MEMORY_LIMIT’, ‘256M’);` * **Edit your PHP.ini file** If you have access to your PHP.ini file, change the line in PHP.iniIf your line shows 64M try 256M: * `memory_limit = 256M ;` Maximum amount of memory a script may consume (64MB) * **Edit your .htaccess file** If you don’t have access to PHP.ini try adding this to an .htaccess file: * `php_value memory_limit 256M` * Please see the below documentation for more information: * [https://woocommerce.com/document/increasing-the-wordpress-memory-limit/](https://woocommerce.com/document/increasing-the-wordpress-memory-limit/) * Should the issue persist, please can you share the following, in order to get a better understanding of your site setup: - System Status: which you can find via **WooCommerce** → **Status**. Select Get system report and then Copy for support. - Fatal Error log: Share a copy of any fatal error log found under **WooCommerce** → **Status** → **Logs**. * Once you have these, please share them in your response here. * Thread Starter [EliteGent](https://wordpress.org/support/users/gentlemako/) * (@gentlemako) * [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4345/#post-16404695) * Hello there, * We’ve done that many times, as you can see the error show the memory limit, we have already 1G in memory and this issue still hapening. * Our dev went through all the database queries and could not find what caused this. We have debugged the server and database queries and cannot find the real cause. * We’ve also disabled all plugin and this error still presist. * Regards, * [Roxy](https://wordpress.org/support/users/roxannestoltz/) * (@roxannestoltz) * [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4345/#post-16404848) * Hi [@gentlemako](https://wordpress.org/support/users/gentlemako/) , * Thanks for providing additional clarity on this. * Would you please share the full stack trace of this exact error, as part of it appears to be missing? * Additionally, please share the `System Status report` as requested earlier, in order to have a better understanding of your sites environment. * We’ll be happy to take a closer look! * Thread Starter [EliteGent](https://wordpress.org/support/users/gentlemako/) * (@gentlemako) * [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4345/#post-16404892) * ```wp-block-code 2023-01-23T00:28:17+00:00 CRITICAL Allowed memory size of 1073741824 bytes exhausted (tried to allocate 16777256 bytes) in /var/www/gg/wp-includes/class-wpdb.php on line 2153 2023-01-23T11:32:59+00:00 CRITICAL Allowed memory size of 1073741824 bytes exhausted (tried to allocate 8388648 bytes) in /var/www/gg/wp-includes/class-wpdb.php on line 2153 2023-01-23T20:57:55+00:00 CRITICAL Allowed memory size of 1073741824 bytes exhausted (tried to allocate 16777256 bytes) in /var/www/gg/wp-includes/class-wpdb.php on line 2153 ``` * ```wp-block-code ` ### WordPress Environment ### WordPress address (URL): https://www.********.com Site address (URL): https://www.********.com WC Version: 7.3.0 REST API Version: ✔ 7.3.0 WC Blocks Version: ✔ 9.1.5 Action Scheduler Version: ✔ 3.5.3 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: nginx/1.21.0 PHP Version: 8.0.6 PHP Post Max Size: 40 MB PHP Time Limit: 300 PHP 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The core version is 5.6.0 /var/www/gg/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-customer-details.php /var/www/gg/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-downloads.php /var/www/gg/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-footer.php /var/www/gg/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-header.php version 2.4.0 is out of date. The core version is 4.0.0 /var/www/gg/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-order-details.php /var/www/gg/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-order-items.php /var/www/gg/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0 flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/rating.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php Outdated Templates: ❌ Learn how to update ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: US WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ✔ Tracking enabled: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2023-01-24 22:06:14 -08:00 Options: ✔ Notes: 3 Onboarding: completed ### Action Scheduler ### Complete: 13,137 Oldest: 2022-12-24 11:08:53 -0800 Newest: 2023-01-24 10:46:29 -0800 Pending: 71 Oldest: 2023-01-24 10:44:21 -0800 Newest: 2023-01-30 14:09:58 -0800 Canceled: 633 Oldest: 2023-01-08 02:02:00 -0800 Newest: 2023-01-24 16:00:07 -0800 In-progress: 1 Oldest: – Newest: – Failed: 33 Oldest: -0001-11-29 16:07:02 -0752 Newest: 2022-11-08 11:54:19 -0800 ### Status report information ### Generated at: 2023-01-24 10:46:58 -08:00 ` ``` * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4345/#post-16410002) * Hi [@gentlemako](https://wordpress.org/support/users/gentlemako/) * As per the error logs, these are incomplete since we cannot fully verify what plugin are causing this conflict on your site. * ```wp-block-code Pending: 71 ``` * Checking on your site’s System Status Report, there are a lot of pending tasks. Please try to run them manually by going to **WooCommerce > Status > Scheduled Actions > Pending.** * Then, please try to switch to the [default Storefront theme](https://woocommerce.com/storefront/) and only WooCommerce plugin is enabled and see if this works? * If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this [guide](https://woocommerce.com/document/how-to-test-for-conflicts/) without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free [WP Staging](https://wordpress.org/plugins/wp-staging/) plugin. * If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here. * Let us know how it goes! * Thread Starter [EliteGent](https://wordpress.org/support/users/gentlemako/) * (@gentlemako) * [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4345/#post-16445781) * Hello there, * We have done all the instructions provided, deactivated all plugins, and left only Woocomerce. The problem is still persisting, we have upgraded memory to 2GB, and it’s still there. * Please advise. - This reply was modified 3 years, 4 months ago by [EliteGent](https://wordpress.org/support/users/gentlemako/). * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4345/#post-16450949) * Hi [@gentlemako](https://wordpress.org/support/users/gentlemako/) * I understand that increasing your memory size to 2 GB did not resolve the issue here. * Can you please share the updated fatal error logs on your site? * Thread Starter [EliteGent](https://wordpress.org/support/users/gentlemako/) * (@gentlemako) * [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4345/#post-16453214) * Hello there, * After looking into this for almost a year, I found [this thread on Github](https://github.com/woocommerce/action-scheduler/issues/368) about the problem with Action-Scheduler having thousands of comments and crashing the wp-dashboard. * We had to run the hook mentioned on the thread to clean all the comments instead of waiting 6 months to do so automatically, in the meantime, we’re just waiting to see if the issue still presist. * Regards - This reply was modified 3 years, 4 months ago by [EliteGent](https://wordpress.org/support/users/gentlemako/). * [Roxy](https://wordpress.org/support/users/roxannestoltz/) * (@roxannestoltz) * [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4345/#post-16458181) * Hi [@gentlemako](https://wordpress.org/support/users/gentlemako/) , * Thanks for providing an update! * Please do let us know how this goes. * Cheers! * Thread Starter [EliteGent](https://wordpress.org/support/users/gentlemako/) * (@gentlemako) * [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-4345/#post-16483692) * Hello there, * The issue still persists, and now we see the errors way more than before, as I confirmed before we have deactivated all plugins and this is still happening, please advise. * Thread Starter [EliteGent](https://wordpress.org/support/users/gentlemako/) * (@gentlemako) * [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-4345/#post-16489125) * Any updates, this issue is costing us a lot of money by slowing down the website and sometimes even server shut down please advise. * Thread Starter [EliteGent](https://wordpress.org/support/users/gentlemako/) * (@gentlemako) * [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-4345/#post-16489176) * After long hours of troubleshooting the only error we could find for this in the same line the fatal error is happening is the following. * [mysqli_query](http://www.php.net/function.mysqli-query)( $mysql = class mysqli{ public $affected_rows = -1; public $client_info = ‘mysqlnd 8.0.6’; public $client_version = 80006; public $connect_errno = 0; public $connect_error = NULL; public $errno = 0; public $error = ”; public $error_list = []; public $field_count = 3; public $host_info = ‘mysql via TCP/IP’; public $info = NULL; public $insert_id = 0; public $server_info = ‘5.7.34’; public $server_version = 50734; public $sqlstate = ‘00000’; public $protocol_version = 10; public $thread_id = 1264; public $warning_count = 0 }, $query = ‘SELECT post_id, meta_key, meta_value FROM wp_postmeta WHERE post_id IN (389146,395066,395124,395178,397794,397847,398352,398411,398480,417042,420269,420500,420615,420728,420796,421130,421203,421318,421468,421552,422022,422169,422265,422360,422492) ORDER BY meta_id ASC’ ) * Please advise. * [markusat](https://wordpress.org/support/users/markusat/) * (@markusat) * [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-4345/#post-16489184) * Hi! Have you ever tried to switch back to PHP 7.4?I had the same problem with my staging site trying to get it to work with PHP 8.1 – but not with product or comment updates. Our site generally exceeded the memory limit with 8.1. After switching back to 7.4. there was no problem. I tried to figure out which plugin causes this – but couldn’t find it.Maybe it’s worth trying. Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/fatal-error-4345/page/2/?output_format=md) [→](https://wordpress.org/support/topic/fatal-error-4345/page/2/?output_format=md) The topic ‘Fatal Error’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 21 replies * 5 participants * Last reply from: [Roxy](https://wordpress.org/support/users/roxannestoltz/) * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-4345/page/2/#post-16529120) * Status: resolved