Title: Fatal error Last modified: February 27, 2023 --- # Fatal error * Resolved [digitalsparkcreative](https://wordpress.org/support/users/digitalsparkcreative/) * (@digitalsparkcreative) * [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-4375/) * ![](https://i0.wp.com/soundpinefarm.com/wp-content/uploads/69913424582__D2E1AEB5- 7261-48FB-910F-C1465B0DFCEA-1-scaled.jpg?ssl=1) * We are getting a fatal error with the WC Payments plugin. See the image above. When updating the plugin it says “WooCommerce Subscriptions is inactive. This version of Subscriptions requires WooCommerce 6.5 or newer…” – which is odd because our WooCommerce version reads 7.4.0. * We had done some troubleshooting and reverted the site a few times. Right now, the plugin is refusing to update. Please advise. Viewing 4 replies - 1 through 4 (of 4 total) * [Kaavya Iyer](https://wordpress.org/support/users/kaavyaiyer/) * (@kaavyaiyer) * [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-4375/#post-16511038) * Hi [@digitalsparkcreative](https://wordpress.org/support/users/digitalsparkcreative/), * Please share the following information for further investigation: 1. System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. 2. Fatal Error Log: A copy of any fatal error log found under WooCommerce > System Status > Logs (if available). * Also, are you using the WooCommerce Subscriptions plugin on your site? If yes, please update that plugin as well. * Thread Starter [digitalsparkcreative](https://wordpress.org/support/users/digitalsparkcreative/) * (@digitalsparkcreative) * [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-4375/#post-16511044) * I have pasted the system report, however, keep in mind that the WooCommerce Payments plugin is not up to date. I had tried updating WooCommerce Payments after successful updates of all other plugins without the error. When I run the WooCommerce Payments update, it reads it successfully updated the plugin, but when I refresh the page, it still reads it needs to be updated. * ```wp-block-code WordPress Environment WordPress address (URL): https://soundpinefarm.comSite address (URL): https://soundpinefarm.comWC Version: 7.4.0REST API Version: ✔ 7.4.0WC Blocks Version: ✔ 9.4.3Action Scheduler Version: ✔ 3.5.4Log Directory Writable: ✔WP Version: 6.1.1WP Multisite: –WP Memory Limit: 768 MBWP Debug Mode: –WP Cron: ✔Language: en_USExternal object cache: – Server Environment Server Info: ApachePHP Version: 7.4.33PHP Post Max Size: 256 MBPHP Time Limit: 120PHP Max Input Vars: 3000cURL Version: 7.85.0OpenSSL/3.0.8 SUHOSIN Installed: –MySQL Version: 5.7.39-42-logMax Upload Size: 256 MBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔ Database WC Database Version: 7.4.0WC Database Prefix: wpyh_Total Database Size: 51.22MBDatabase Data Size: 30.74MBDatabase Index Size: 20.48MBwpyh_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwpyh_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwpyh_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwpyh_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDBwpyh_woocommerce_order_items: Data: 1.52MB + Index: 0.17MB + Engine InnoDBwpyh_woocommerce_order_itemmeta: Data: 4.52MB + Index: 6.03MB + Engine InnoDBwpyh_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDBwpyh_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwpyh_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwpyh_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwpyh_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwpyh_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwpyh_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwpyh_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwpyh_actionscheduler_actions: Data: 0.05MB + Index: 0.13MB + Engine InnoDBwpyh_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwpyh_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwpyh_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDBwpyh_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwpyh_comments: Data: 1.52MB + Index: 0.69MB + Engine InnoDBwpyh_cpappbk_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwpyh_cpappbk_messages: Data: 1.52MB + Index: 0.00MB + Engine InnoDBwpyh_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwpyh_hustle_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwpyh_hustle_entries_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDBwpyh_hustle_modules: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwpyh_hustle_modules_meta: Data: 0.05MB + Index: 0.03MB + Engine InnoDBwpyh_hustle_tracking: Data: 0.02MB + Index: 0.08MB + Engine InnoDBwpyh_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwpyh_mailchimp_carts: Data: 0.06MB + Index: 0.00MB + Engine InnoDBwpyh_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwpyh_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwpyh_options: Data: 3.42MB + Index: 0.09MB + Engine InnoDBwpyh_postmeta: Data: 8.52MB + Index: 10.03MB + Engine InnoDBwpyh_posts: Data: 5.52MB + Index: 0.63MB + Engine InnoDBwpyh_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwpyh_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDBwpyh_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDBwpyh_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwpyh_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwpyh_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwpyh_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwpyh_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwpyh_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwpyh_revslider_slides: Data: 0.05MB + Index: 0.02MB + Engine InnoDBwpyh_revslider_slides_bkp: Data: 0.11MB + Index: 0.00MB + Engine InnoDBwpyh_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwpyh_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwpyh_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwpyh_sbi_feed_caches: Data: 0.05MB + Index: 0.02MB + Engine InnoDBwpyh_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwpyh_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwpyh_sbi_instagram_posts: Data: 0.13MB + Index: 0.00MB + Engine InnoDBwpyh_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwpyh_smush_dir_images: Data: 0.02MB + Index: 0.05MB + Engine InnoDBwpyh_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwpyh_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwpyh_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwpyh_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDBwpyh_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwpyh_usermeta: Data: 0.25MB + Index: 0.30MB + Engine InnoDBwpyh_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDBwpyh_wcpdf_invoice_number: Data: 0.05MB + Index: 0.00MB + Engine InnoDBwpyh_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwpyh_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDBwpyh_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDBwpyh_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwpyh_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDBwpyh_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwpyh_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwpyh_wc_order_product_lookup: Data: 1.52MB + Index: 0.78MB + Engine InnoDBwpyh_wc_order_stats: Data: 0.14MB + Index: 0.16MB + Engine InnoDBwpyh_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwpyh_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwpyh_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwpyh_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDBwpyh_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwpyh_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwpyh_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwpyh_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts attachment: 486boxzilla-box: 1custom_css: 1mc4wp-form: 1nav_menu_item: 13page: 12post: 28product: 279product_variation: 113revision: 805shop_coupon: 2shop_order: 983shop_order_refund: 4shop_subscription: 48us_grid_layout: 1us_header: 1us_page_block: 8wcccf: 3wccpf: 1wpcf7_contact_form: 1wpforms: 1 Security Secure connection (HTTPS): ✔Hide errors from visitors: ✔ Active Plugins (24) Appointment Hour Booking: by CodePeople – 1.3.94Contact Form 7: by Takayuki Miyoshi – 5.7.4WooCommerce Continue Shopping: by HappyKite – 1.4.4Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.12.1Google XML Sitemaps: by Auctollo – 4.1.7Smash Balloon Instagram Feed: by Smash Balloon – 6.1.1WPBakery Page Builder: by Michael M - WPBakery.com – 6.10.0Mailchimp for WooCommerce: by Mailchimp – 2.8MC4WP: Mailchimp for WordPress: by ibericode – 4.9.1Modula: by WPChill – 2.7.1Payment Gateways by Products & Countries for WooCommerce: by WPWhale – 1.7.3.2Slider Revolution: by ThemePunch – 6.6.11SiteGround Optimizer: by SiteGround – 7.3.1UpSolution Core: by UpSolution – 8.14.1WC Fields Factory: by Saravana Kumar K – 4.1.5Bulk Order Form for WooCommerce: by WP Overnight – 3.5.6WooCommerce Stripe Gateway: by WooCommerce – 7.1.0WooCommerce Payments: by Automattic – 5.4.0 (update to version 5.5.0 is available)PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.4.0WooCommerce Subscriptions - Custom Price String: by Prospress Inc. – 1.0.1WooCommerce Subscriptions: by WooCommerce – 4.9.1WooCommerce: by Automattic – 7.4.0Hustle: by WPMU DEV – 7.6.4Smush: by WPMU DEV – 3.12.5 Inactive Plugins (4) Boxzilla: by ibericode – 3.2.25Simple Full Screen Background Image: by AMP-MODE – 1.2.10WooCommerce Admin: by WooCommerce – 3.3.2WooCommerce Blocks: by Automattic – 9.6.2 Settings API Enabled: –Force SSL: –Currency: USD ($)Currency Position: leftThousand Separator: ,Decimal Separator: .Number of Decimals: 2Taxonomies: Product Types: external (external)grouped (grouped)simple (simple)subscription (subscription)variable (variable)variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5) Connected to WooCommerce.com: ✔Enforce Approved Product Download Directories: –Order datastore: WC_Order_Data_Store_CPT WC Pages Shop base: #2004 - /sharesignup/Cart: #2005 - /cart/Checkout: #2006 - /checkout/My account: #2007 - /my-account/Terms and conditions: ❌ Page not set Theme Name: Impreza ChildVersion: 1.0Author URL: http://us-themes.com/Child Theme: ✔Parent Theme Name: ImprezaParent Theme Version: 8.14Parent Theme Author URL: http://us-themes.com/WooCommerce Support: ✔ Templates Overrides: – Subscriptions WCS_DEBUG: ✔ NoSubscriptions Mode: ✔ LiveSubscriptions Live URL: https://soundpinefarm.comSubscriptions-core Library Version: 5.4.0Subscription Statuses: wc-active: 7wc-expired: 39wc-cancelled: 2 WooCommerce Account Connected: ✔ YesActive Product Key: ✔ YesReport Cache Enabled: ✔ YesCache Update Failures: ✔ 0 failure Store Setup Country / State: United States (US) — Maine Subscriptions by Payment Gateway Check payments: wc-cancelled: 1wc-expired: 4 Stripe: wc-expired: 19 Payment Gateway Support Stripe: productsrefundstokenizationadd_payment_methodsubscriptionssubscription_cancellationsubscription_suspensionsubscription_reactivationsubscription_amount_changessubscription_date_changessubscription_payment_method_changesubscription_payment_method_change_customersubscription_payment_method_change_adminmultiple_subscriptions Check payments: products Admin Enabled Features: activity-panelsanalyticscouponscustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample-productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmultichannel-marketingmobile-app-bannernavigationnew-product-management-experienceonboardingonboarding-tasksremote-inbox-notificationsremote-free-extensionspayment-gateway-suggestionsshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-page Disabled Features: minified-jsproduct-variation-managementsettings Daily Cron: ✔ Next scheduled: 2023-02-28 14:04:16 -05:00Options: ✔Notes: 116Onboarding: completed WooCommerce Payments Version: 5.4.0Connected to WPCOM: NoBlog ID: -Account ID: - Action Scheduler Complete: 80Oldest: 2023-01-27 17:49:29 -0500Newest: 2023-02-27 10:53:42 -0500 Failed: 4Oldest: 2022-12-06 09:06:31 -0500Newest: 2023-02-27 10:52:10 -0500 Pending: 2Oldest: 2023-02-28 10:46:09 -0500Newest: 2023-03-06 10:46:09 -0500 Status report information Generated at: 2023-02-27 13:08:08 -05:00` ``` * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-4375/#post-16512224) * Hi [@digitalsparkcreative](https://wordpress.org/support/users/digitalsparkcreative/) * Thanks for reaching out! * The error logs point to the `Class WC_Subscriptions_Product` not found in the [WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/) plugin. * Checking your System Status Report, I can see that you have two subscriptions plugin present on your site: * ```wp-block-code WooCommerce Subscriptions - Custom Price String: by Prospress Inc. – 1.0.1 WooCommerce Subscriptions: by WooCommerce – 4.9.1 ``` * Can you please try to disable this plugin one by one to see which subscription plugin is causing the fatal error above? * [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * (@beautyofcode) * [3 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-4375/#post-16678318) * Hi [@digitalsparkcreative](https://wordpress.org/support/users/digitalsparkcreative/), * We haven’t heard back from you in a while, so I’m going to mark this as resolved– we’ll be here if you need any further help with this. * Cheers! Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Fatal error’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/) * 4 replies * 4 participants * Last reply from: [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-4375/#post-16678318) * Status: resolved