Title: Fatal error
Last modified: June 6, 2024

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# Fatal error

 *  Resolved [solocreative](https://wordpress.org/support/users/solocreative/)
 * (@solocreative)
 * [2 years ago](https://wordpress.org/support/topic/fatal-error-4698/)
 * I have set up subscription payments via 3 buttons on the home page of the site
   that takes you to a stripe payment. I have tried and tested and it worked. No
   it seems to work everynow and then.
   The user gets taken to the payment then diverts
   to a page saying ‘critcal error’ if i creat a new sectret key it works than after
   a while gives the same error.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-error-4698%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [2 years ago](https://wordpress.org/support/topic/fatal-error-4698/#post-17808186)
 * Thank you for reaching out to us. Do you have a cache plugin running in your 
   site? Does your server run any caching system?
 * If you don’t have a cache plugin or caching system running in your server, can
   you carry out the following troubleshooting steps.
 * [https://simple-membership-plugin.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/](https://simple-membership-plugin.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/)
 * Also can you enable Debug log and report back with any error messages reported
   in the log file. The following instructions can help.
 * [https://simple-membership-plugin.com/enable-debug-logging/](https://simple-membership-plugin.com/enable-debug-logging/)
 * Regards.

Viewing 1 replies (of 1 total)

The topic ‘Fatal error’ is closed to new replies.

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## Tags

 * [critical error](https://wordpress.org/support/topic-tag/critical-error/)

 * 1 reply
 * 2 participants
 * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/fatal-error-4698/#post-17808186)
 * Status: resolved