Title: Fatal error
Last modified: March 31, 2026

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# Fatal error

 *  [vitendo4africa](https://wordpress.org/support/users/vitendo4africa/)
 * (@vitendo4africa)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/fatal-error-4971/)
 * **Fatal error**: Declaration of ElementorPro\Modules\Popup\AdminMenuItems\Popups_Promotion_Menu_Item::
   get_parent_slug() must be compatible with Elementor\Modules\Promotions\AdminMenuItems\
   Base_Promotion_Item::get_parent_slug(): string in **/home/j5dnxwlcujib/public_html/
   wp-content/plugins/elementor-pro/modules/popup/admin-menu-items/popups-promotion-
   menu-item.php** on line **40**
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-error-4971%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [threadi](https://wordpress.org/support/users/threadi/)
 * (@threadi)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/fatal-error-4971/#post-18868544)
 * I recommend getting in touch with Elementors’s support about this via [https://elementor.com/support/](https://elementor.com/support/)
   since you are using Elementor Pro and the error occurs in their plugin.
 *  Thread Starter [vitendo4africa](https://wordpress.org/support/users/vitendo4africa/)
 * (@vitendo4africa)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/fatal-error-4971/#post-18868547)
 *  Elementor Pro 3.12.1 has update error
 * ![](https://wordpress.org/c3cb4737-98d1-43eb-b284-7737a313f7fa)
 *  Moderator [Support Moderator](https://wordpress.org/support/users/moderator/)
 * (@moderator)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/fatal-error-4971/#post-18868565)
 * > Elementor Pro 3.12.1 has update error
 * For pro or customer support, please contact the developer on their site. This
   includes pre-sales information.
 * As the developer is aware, customers may not be supported on this site.
 * [https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)

Viewing 3 replies - 1 through 3 (of 3 total)

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 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 3 participants
 * Last reply from: [Support Moderator](https://wordpress.org/support/users/moderator/)
 * Last activity: [2 months, 1 week ago](https://wordpress.org/support/topic/fatal-error-4971/#post-18868565)
 * Status: not resolved

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