Title: Fatal error Last modified: August 21, 2016 --- # Fatal error * Resolved [JCKonline](https://wordpress.org/support/users/jckonline/) * (@jckonline) * [12 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-949/) * I can’t do a manual file change detection scan. It says Fatal error * [http://wordpress.org/plugins/all-in-one-wp-security-and-firewall/](http://wordpress.org/plugins/all-in-one-wp-security-and-firewall/) Viewing 8 replies - 1 through 8 (of 8 total) * [mra13 / Team Tips and Tricks HQ](https://wordpress.org/support/users/mra13/) * (@mra13) * [12 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-949/#post-4248680) * Does it give any other details with that error? Usually with a fatal error it spits out the details of what caused that error. * Plugin Contributor [wpsolutions](https://wordpress.org/support/users/wpsolutions/) * (@wpsolutions) * [12 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-949/#post-4248689) * [@jckonline](https://wordpress.org/support/users/jckonline/), Is it similar to this problem? [http://wordpress.org/support/topic/file-change-detection-error?replies=5](http://wordpress.org/support/topic/file-change-detection-error?replies=5) * If so, we have implemented a fix which will be available in the next release. * Thread Starter [JCKonline](https://wordpress.org/support/users/jckonline/) * (@jckonline) * [12 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-949/#post-4248700) * It is similar problem. It spits out details. Ok, and when will the next release come? * Thanks * Plugin Contributor [wpsolutions](https://wordpress.org/support/users/wpsolutions/) * (@wpsolutions) * [12 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-949/#post-4248737) * The fix for this problem has now been released. Please upload the latest version. * Thread Starter [JCKonline](https://wordpress.org/support/users/jckonline/) * (@jckonline) * [12 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-949/#post-4248757) * It doesn’t work! * [mra13 / Team Tips and Tricks HQ](https://wordpress.org/support/users/mra13/) * (@mra13) * [12 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-949/#post-4248760) * It gives the exact same error as before or has the error changed? Can you share the error you get? * Thread Starter [JCKonline](https://wordpress.org/support/users/jckonline/) * (@jckonline) * [12 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-949/#post-4248763) * Fatal error: Uncaught exception ‘RuntimeException’ with message ‘SplFileInfo:: isDir(): open_basedir restriction in effect. File(/customers/9/8/1/mydomain.com/ httpd.www/..) is not within the allowed path(s): (/customers/9/8/1/mydomain.com/ httpd.www:/customers/9/8/1/mydomain.com/httpd.private:/customers/9/8/1/mydomain. com/tmp:/customers/mydomain.com/mydomain.com:/var/www/diagnostics:/usr/share/ php)’ in /customers/9/8/1/mydomain.com/httpd.www/wp-content/plugins/all-in-one- wp-security-and-firewall/classes/wp-security-file-scan.php:184 Stack trace: # 0 /customers/9/8/1/mydomain.com/httpd.www/wp-content/plugins/all-in-one-wp-security- and-firewall/classes/wp-security-file-scan.php(184): SplFileInfo->isDir() #1 / customers/9/8/1/mydomain.com/httpd.www/wp-content/plugins/all-in-one-wp-security- and-firewall/classes/wp-security-file-scan.php(35): AIOWPSecurity_Filescan->do_file_change_scan()# 2 /customers/9/8/1/mydomain.com/httpd.www/wp-content/plugins/all-in-one-wp-security- and-firewall/admin/wp-security in /customers/9/8/1/mydomain.com/httpd.www/wp- content/plugins/all-in-one-wp-security-and-firewall/classes/wp-security-file- scan.php on line 184 * Plugin Contributor [wpsolutions](https://wordpress.org/support/users/wpsolutions/) * (@wpsolutions) * [12 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-949/#post-4248766) * The error you are getting is because your server is configured in such a way that it is restricting access to some directories via what is known as the open_basedir directive. [http://www.php.net/manual/en/ini.core.php#ini.open-basedir](http://www.php.net/manual/en/ini.core.php#ini.open-basedir) * Talk to your host provider to see if they can help you. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Fatal error’ is closed to new replies. * ![](https://ps.w.org/all-in-one-wp-security-and-firewall/assets/icon-256x256. png?rev=2798307) * [All-In-One Security (AIOS) – Security and Firewall](https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/) * [Frequently Asked Questions](https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/#faq) * [Support Threads](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/) * [Active Topics](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/unresolved/) * [Reviews](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/reviews/) * 8 replies * 3 participants * Last reply from: [wpsolutions](https://wordpress.org/support/users/wpsolutions/) * Last activity: [12 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-949/#post-4248766) * Status: resolved