Title: Fatal Error Activating Plugin
Last modified: June 10, 2022

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# Fatal Error Activating Plugin

 *  Resolved [carldark76](https://wordpress.org/support/users/carldark76/)
 * (@carldark76)
 * [4 years ago](https://wordpress.org/support/topic/fatal-error-activating-plugin-21/)
 * I’m trying to activate this plugin and I’m getting this message
 *     ```
       Warning: include_once(includes/includer.php): failed to open stream: No such file or directory in /home/xxxx/xxxx/wp/wp-content/plugins/js-support-ticket/js-support-ticket.php on line 742
   
       Warning: include_once(): Failed opening 'includes/includer.php' for inclusion (include_path='.:/opt/alt/php74/usr/share/pear') in /home/xxxx/xxxx/wp/wp-content/plugins/js-support-ticket/js-support-ticket.php on line 742
   
       Fatal error: Uncaught Error: Class 'JSSTincluder' not found in /home/xxxx/xxxx/wp/wp-content/plugins/js-support-ticket/js-support-ticket.php:68 Stack trace: #0 /home/xxxx/xxxx/wp/wp-content/plugins/js-support-ticket/js-support-ticket.php(1221): jssupportticket->__construct() #1 /home/xxxx/xxxx/wp/wp-admin/includes/plugin.php(2313): include_once('/home/xxxx...') #2 /home/xxxx/xxxx/wp/wp-admin/plugins.php(192): plugin_sandbox_scrape('js-support-tick...') #3 {main} thrown in /home/xxxx/xxxx/wp/wp-content/plugins/js-support-ticket/js-support-ticket.php on line 68
       ```
   

Viewing 1 replies (of 1 total)

 *  Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/)
 * (@rabilal)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/fatal-error-activating-plugin-21/#post-15731651)
 * Hi,
 * Can you please uninstall and delete the plugin and try to install again.
    If 
   you still face same problem, please open support ticket at jshelpdesk.com

Viewing 1 replies (of 1 total)

The topic ‘Fatal Error Activating Plugin’ is closed to new replies.

 * ![](https://ps.w.org/js-support-ticket/assets/icon-128x128.png?rev=3337825)
 * [JS Help Desk – AI-Powered Support & Ticketing System](https://wordpress.org/plugins/js-support-ticket/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/js-support-ticket/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/js-support-ticket/)
 * [Active Topics](https://wordpress.org/support/plugin/js-support-ticket/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/js-support-ticket/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/js-support-ticket/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [JoomSky](https://wordpress.org/support/users/rabilal/)
 * Last activity: [3 years, 12 months ago](https://wordpress.org/support/topic/fatal-error-activating-plugin-21/#post-15731651)
 * Status: resolved