Title: Fatal Error after removing WP_include- user.php Last modified: August 21, 2016 --- # Fatal Error after removing WP_include- user.php * [ruffty](https://wordpress.org/support/users/ruffty/) * (@ruffty) * [12 years, 5 months ago](https://wordpress.org/support/topic/fatal-error-after-removing-wp_include-userphp/) * I was trying to get WP Ultimate CSV Importer Pro to work. Every time I tried I was redirected to all kinds of sites that finally cost me about $400 with no results. I was always told that refunds could not occur if purchased by credit card! Beware! They do not tell you that you must use Ioncube encoders and loaders to make it work. Bunch of BS. I found a program called ZEND which said it automatically install CSV Pro. After using Fillezilla to upload it, I went to my site. After entering my user and password I received this error: Fatal error: Cannot redeclare check_password_reset_key() (previously declared in /home/content/13/11455513/ html/wp-login.php:281) in /home/content/13/11455513/html/wp-includes/user.php on line 1637 After thinking the user.php was preventing it from opening, I removed it from the wp_include user php file. I do not know what info was there but I get the same error and do not know how to put the info back! Can somebody decipher this for me? Thanx Much. Viewing 7 replies - 1 through 7 (of 7 total) * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [12 years, 5 months ago](https://wordpress.org/support/topic/fatal-error-after-removing-wp_include-userphp/#post-4435230) * try manually re-uploading via FTP the /wp-includes/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the [Manual Update ](http://codex.wordpress.org/Updating_WordPress#Manual_Update) directions first! – **Always backup everything (including your database) before doing any actions, just in case.**– **Always backup everything (including your database) before doing any actions, just in case.** * [Smackcoders Inc.,](https://wordpress.org/support/users/smackcoders/) * (@smackcoders) * [12 years, 5 months ago](https://wordpress.org/support/topic/fatal-error-after-removing-wp_include-userphp/#post-4435287) * [@ruffty](https://wordpress.org/support/users/ruffty/), how can we help you? you can get support to fix the issues. It looks like you never contacted our support for any issues. I personally created an issue (1961) for you in our tracker. You can update and follow it here at [http://forge.smackcoders.com/issues/1961](http://forge.smackcoders.com/issues/1961) kindly update your issue with more details along with purchase order details, if you have a valid purchase id. * > I found a program called ZEND which said it automatically install CSV Pro. * There are no such services offered by us. If any third parties offer this please add details. * > They do not tell you that you must use Ioncube encoders and loaders to make > it work. Bunch of BS. * Hope you not read or missed the info in product description page, cart and terms& conditions that you accepted at the time of purchase. You should have read that“ our products are partially protected by ioncube”. * > Every time I tried I was redirected to all kinds of sites that finally cost > me about $400 with no results. * We have included pdf manual and instructions along with product which you have totally missed to follow. And you should have contacted us for any support or help but not. * Even now i can’t understand what you are trying to do, so need proper details to proceed with support. * Thanks * Thread Starter [ruffty](https://wordpress.org/support/users/ruffty/) * (@ruffty) * [12 years, 5 months ago](https://wordpress.org/support/topic/fatal-error-after-removing-wp_include-userphp/#post-4435343) * All I am trying to do is build a website that connects to Merchant Websites that I am affiliated with. No payment to me. Merchant pays commission. Since I have thousands upon thousands of items to import, I wanted to use WP Ultimate CSV Importer Pro so I could easily separate categories, SKU, Size etc. I downloaded Importer Pro just like WordPress directed. This program is a plugin. So I had it install. When I tried activating it, an error message appeared at the top saying I had to install ioncube encoder before it would work. That led to needing ioncube loader. I’m a 100% disabled Army Retiree. I suffered a stroke on veterans day 1997. I try to do everything step by step. Lacking enough patience I dida search and found the zend product. Again all I had to do was install and it would take care of my problems. Again it did not work. I tried logging into my dashboard and received this message on a blank screen: **Fatal error: Cannot redeclare check_password_reset_key() (previously declared in /home/content/13/11455513/ html/wp-login.php:281) in /home/content/13/11455513/html/wp-includes/user.php on line 1637 So reading the message I assumed the wp-includes/user.php was causing the problem, so like an idiot I removed that user.php from my FTP without checking it first and still get the same result! I’m going to try Tara’s suggestion and see if that works. * Thread Starter [ruffty](https://wordpress.org/support/users/ruffty/) * (@ruffty) * [12 years, 5 months ago](https://wordpress.org/support/topic/fatal-error-after-removing-wp_include-userphp/#post-4435355) * I forgot to add my web site address. **[http://theramseycatalog.com](http://theramseycatalog.com)** * [Smackcoders Inc.,](https://wordpress.org/support/users/smackcoders/) * (@smackcoders) * [12 years, 5 months ago](https://wordpress.org/support/topic/fatal-error-after-removing-wp_include-userphp/#post-4435361) * No worries, i am happy to help you as far as you give required details. Hope you can get php info details from your hosting. In general all hosting have ioncube support. You have enable ioncube loader as directed or quick way is to get your hosting support to do it. If you still have issues let help you on this. Kindly update us in our issue tracker as you have 90 days free support. One of our developer can help you to fix this. * Thanks and we discuss further in our forge. * Thread Starter [ruffty](https://wordpress.org/support/users/ruffty/) * (@ruffty) * [12 years, 2 months ago](https://wordpress.org/support/topic/fatal-error-after-removing-wp_include-userphp/#post-4435545) * Sorry, I had a severe computer crash which required a new hard drive which I’ve been trying to square away. I’m sorry if I offended you and your company. I’m a 100% disabled veteran that retired after 20 years to enjoy the good life but, life then provided me with a stroke which paralyzed my left side. The stroke also gave me a bad temper & impatience. All I’m trying to do is to get WP Ultimate CSV Importer Pro entered on my site so I can get it to upload from my merchants. I used to have a 126 IQ, but now I get confused trying to set things like I read and it frustrates me to no end. If I could get it set up on my site: [http://theramseycatalog.com](http://theramseycatalog.com) I can use it as a template for other sites I want to do.[](http://theramseycatalog.com) * [Smackcoders Inc.,](https://wordpress.org/support/users/smackcoders/) * (@smackcoders) * [12 years, 2 months ago](https://wordpress.org/support/topic/fatal-error-after-removing-wp_include-userphp/#post-4435546) * [@ruffty](https://wordpress.org/support/users/ruffty/), Thanks to getting back to us after long waiting. * As i told previously even now i am ready to provide support. Need some more details, log and access to look into you issue to provide a better solution. Will get back to you in mail as this info cannot be shared publicly. Please respond immediately to our mails. Also 3.5 is available now and you are eligible for the free upgrade. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Fatal Error after removing WP_include- user.php’ is closed to new replies. ## Tags * [fatal](https://wordpress.org/support/topic-tag/fatal/) * [ioncube](https://wordpress.org/support/topic-tag/ioncube/) * [user.php](https://wordpress.org/support/topic-tag/user-php/) * [wp-login.php](https://wordpress.org/support/topic-tag/wp-login-php/) * [zend](https://wordpress.org/support/topic-tag/zend/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 7 replies * 3 participants * Last reply from: [Smackcoders Inc.,](https://wordpress.org/support/users/smackcoders/) * Last activity: [12 years, 2 months ago](https://wordpress.org/support/topic/fatal-error-after-removing-wp_include-userphp/#post-4435546) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics