fatal error after Update

  • Resolved fotoandi

    (@fotoandi)


    5 years, 8 months ago

    Hi,
    after last update right now, appears folloing message:
    Fatal error: Uncaught Error: Call to undefined method Automattic\Jetpack\Connection\Utils::init_default_constants() in /homepages/32/d492327429/htdocs/studiosite/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/src/class-client.php:26 Stack trace: #0 /homepages/32/d492327429/htdocs/studiosite/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/legacy/class-jetpack-ixr-client.php(61): Automattic\Jetpack\Connection\Client::remote_request(Array, ‘<?xml version=”…’) #1 /homepages/32/d492327429/htdocs/studiosite/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/class-actions.php(373): Jetpack_IXR_Client->query(‘jetpack.syncAct…’, Array) #2 /homepages/32/d492327429/htdocs/studiosite/wp-includes/class-wp-hook.php(287): Automattic\Jetpack\Sync\Actions::send_data(Array, ‘deflate-json-ar…’, 1602059245.2538, ‘sync’, 0.010133981704712, 0.038538932800293, 10, ‘5f7d7bed32221’) #3 /homepages/32/d492327429/htdocs/studiosite/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #4 / in /homepages/32/d492327429/htdocs/studiosite/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/src/class-client.php on line 26

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    5 years, 8 months ago

    It seems that your installation of Jetpack may be incomplete.

    Could you try to log in to your site via FTP or CPanel, and delete the existing Jetpack plugin folder?

    You’ll find the Jetpack plugin folder here:

    
wp-content
   plugins
     jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    Once you’ve deleted this installation of Jetpack, you should be able to reinstall the plugin from scratch under Plugins > Add New in your dashboard.

    Let me know how it goes.

Viewing 1 replies (of 1 total)

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