Title: Fatal Error – Cannot Access Site
Last modified: January 1, 2022

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# Fatal Error – Cannot Access Site

 *  [sandyhov](https://wordpress.org/support/users/sandyhov/)
 * (@sandyhov)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/fatal-error-cannot-access-site/)
 * I receive the following error message when I try to access the site.
 * `Fatal error: Uncaught Error: Call to undefined function mysql_errno() in /home/
   customer/www/apprehendinggrace.com/public_html/wp-content/plugins/ss-downloads/
   ss-downloads.php:29 Stack trace: #0 /home/customer/www/apprehendinggrace.com/
   public_html/wp-settings.php(371): include_once() #1 /home/customer/www/apprehendinggrace.
   com/public_html/wp-config.php(91): require_once('/home/customer/...') #2 /home/
   customer/www/apprehendinggrace.com/public_html/wp-load.php(37): require_once('/
   home/customer/...') #3 /home/customer/www/apprehendinggrace.com/public_html/wp_auto_login_30d6af3f0970e089cb3d7ab0de9ca6b5.
   php(40): require_once('/home/customer/...') #4 {main} thrown in /home/customer/
   www/apprehendinggrace.com/public_html/wp-content/plugins/ss-downloads/ss-downloads.
   php on line 29`
 * Any suggestions how to fix it? TIA.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-error-cannot-access-site%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/fatal-error-cannot-access-site/#post-15210809)
 * Your `ss-downloads` plugin seems to be the error.
 * Access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/),
   or a file manager in your hosting account’s control panel (consult your hosting
   provider’s documentation for specifics on these), navigate to /wp-content/plugins/
   and rename or delete the directory of `ss-downloads` plugin.
 * Next report to issue to the plugin’s developers at the plugin’s support.
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [4 years, 5 months ago](https://wordpress.org/support/topic/fatal-error-cannot-access-site/#post-15210812)
 * You might also point this out to that plugin dev: [https://www.php.net/manual/en/function.mysql-errno.php](https://www.php.net/manual/en/function.mysql-errno.php)
 * They need to make their plugin PHP 7 compatible. However, it doesn’t look like
   that will happen. [](https://i0.wp.com/i.imgur.com/mUQc9Ew.png?ssl=1)
 * Best thing to do is remove the plugin and find another for the required/desired
   functionality.
    -  This reply was modified 4 years, 5 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
 *  Thread Starter [sandyhov](https://wordpress.org/support/users/sandyhov/)
 * (@sandyhov)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/fatal-error-cannot-access-site/#post-15238026)
 * Hi guys. I changed the name of the SS-Downloads plugin and when I try to go to
   the site now, I get the following message:
 *     ```
       Warning: Use of undefined constant is_admin - assumed 'is_admin' (this will throw an Error in a future version of PHP) in /home/customer/www/apprehendinggrace.com/public_html/wp-content/plugins/shortcodekid/includes/columns/columns.php on line 128
   
       Warning: Cannot modify header information - headers already sent by (output started at /home/customer/www/apprehendinggrace.com/public_html/wp-content/plugins/shortcodekid/includes/columns/columns.php:128) in /home/customer/www/apprehendinggrace.com/public_html/wp-includes/pluggable.php on line 1281
       ```
   
 * So I assumed a similar fix would work here. I first tried changing the folder
   name. Didn’t work. Same message. Eventually I deleted the plugin. And I still
   get the same message. I’ve searched through the files for anything called “shortcodekid”
   and there aren’t any files there anymore. Thots? TIA.
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [4 years, 5 months ago](https://wordpress.org/support/topic/fatal-error-cannot-access-site/#post-15238116)
 * The only stuff you removed was that plugin? It looks like the problem is with
   your theme. [](https://i0.wp.com/i.imgur.com/N1QWqnY.png?ssl=1)

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Fatal Error – Cannot Access Site’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/fatal-error-cannot-access-site/#post-15238116)
 * Status: not resolved

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