Title: Fatal Error – Failed opening folder
Last modified: August 12, 2023

---

# Fatal Error – Failed opening folder

 *  [rikbar](https://wordpress.org/support/users/rikbar/)
 * (@rikbar)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/fatal-error-failed-opening-folder/)
 * Hi all, so I have very little knowledge of WP and running things, I am only doing
   the website myself as my developer went AWOL just before it launched a few years
   ago. since then it has been faultless until an update of WP & Woo Commerce.
 * my website now cannot be viewed and this is the white screen and text that shows
   to anyone who visits
 * **Warning**: require_once(/home/customer/www/rikkibarrattmtb.co.uk/public_html/
   wp-content/plugins/woocommerce-services/classes/class-wc-connect-extension-compatibility.
   php): failed to open stream: No such file or directory in **/home/customer/www/
   rikkibarrattmtb.co.uk/public_html/wp-content/plugins/woocommerce-services/woocommerce-
   services.php** on line **39**
 * **Fatal error**: require_once(): Failed opening required ‘/home/customer/www/
   rikkibarrattmtb.co.uk/public_html/wp-content/plugins/woocommerce-services/classes/
   class-wc-connect-extension-compatibility.php’ (include_path=’.:/usr/local/php74/
   pear’) in **/home/customer/www/rikkibarrattmtb.co.uk/public_html/wp-content/plugins/
   woocommerce-services/woocommerce-services.php** on line **39**
 * any help greatly appreciated !
 * Thanks
 * Rik

Viewing 1 replies (of 1 total)

 *  [corrinarusso](https://wordpress.org/support/users/corrinarusso/)
 * (@corrinarusso)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/fatal-error-failed-opening-folder/#post-16968332)
 * To have your site load again, you will need to remove this plugin:
 * [https://wordpress.org/plugins/woocommerce-services/](https://wordpress.org/plugins/woocommerce-services/)
 * The longer answer is that you should describe the error better in their support
   forum here:
 * [https://wordpress.org/support/plugin/woocommerce-services/](https://wordpress.org/support/plugin/woocommerce-services/)
 * And you should also read the plugin description to understand what it is doing
   on your site. Based on the horrible reviews from this plugin page I would expect
   you will looking for a replacement.

Viewing 1 replies (of 1 total)

The topic ‘Fatal Error – Failed opening folder’ is closed to new replies.

## Tags

 * [fatal+error](https://wordpress.org/support/topic-tag/fatalerror/)
 * [fault](https://wordpress.org/support/topic-tag/fault/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [corrinarusso](https://wordpress.org/support/users/corrinarusso/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/fatal-error-failed-opening-folder/#post-16968332)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics