Title: Fatal Error Help
Last modified: July 11, 2019

---

# Fatal Error Help

 *  [thunt510](https://wordpress.org/support/users/thunt510/)
 * (@thunt510)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-help-57/)
 * I was updating a page on my website and this fatal error message showed up and
   now I can’t access my site anymore.
 * Fatal error: Unknown: Failed opening required ‘/data/18/1/91/95/1580584/user/
   1702681/cgi-bin/.php/sessions/sess_c68f69b9c30e14ea5a4832d9e16a9a16′ (include_path
   =’.:/usr/share/php:/usr/services/vux/lib/php’) in Unknown on line 0
 * Does anyone know how I could fix this error? Thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-error-help-57%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-help-57/#post-11723463)
 * Try [manually resetting your plugins](https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/),
   or a file manager in your hosting account’s control panel (consult your hosting
   provider’s documentation for specifics on these), navigate to /wp-content/themes/
   and rename the directory of your currently active theme. This will force the 
   default theme to activate and hopefully rule-out a theme-specific issue (theme
   functions can interfere like plugins).
 *  Thread Starter [thunt510](https://wordpress.org/support/users/thunt510/)
 * (@thunt510)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-help-57/#post-11723633)
 * Hi James,
 * Thank you for your response! I tried resetting the plugins and the theme as you
   suggested and unfortunately neither of those worked.
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-help-57/#post-11723848)
 * In this case then, I recommend contacting your hosting provider’s support, since
   the fatal error mentions the PHP directory itself.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Fatal Error Help’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-help-57/#post-11723848)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics